Ok, thanks for the sdvice.

Thanks for that, would i send the same letter i sent in the first place, with no mention of the previous correspondance?

My husband had 2 loan with RBS through Sainsburys we started a claim back in Sept 2007 after 2 letters they are still refusing to pay up the last letter from them was in Jan 2008. In March we had a big move to Germany and things got forgotten/ put on hold we approached the Financial Ombusmen 3 weeks ago but they say as its over 6 month they cannt do anything, is there any thing else we could do? Thanks

After succesfully claiming back PPI from Egg after one letter i have decided to tackle hubbys sent first letter to Sainsburys {Royal bank Scotland] But got the usual fob off you signed the form, and had a 30day cooling off period, my claim is it was a single policy all insurance added on, and he has in the past had time off work with a back problem, so couldnt have claimed, can anyone point me in the direction of what to wite or template letter to take this further.thanks

Sent standard letter to Egg for PPI insurance claim in Oct. The loan taken out Jan 05 £5000 over 48 months loan protection £959.80. The letter says We have attempted to retrieve the call when you were offered PPI , unfortunately the tape has been corrupted and we have been unable to listen to this. Therefore a business decision has been taken to refund the PPI with interest as a gesture of goodwill without admission of liability. Please find enclosed a cheque for £324.75 this being the remaining premium of £292.83 plus interest of £31.92. Sent 2nd letter saying i would accept the cheque as part settlement but unless they could prove to me that it wasnt missold i wanted a full refund plus interest, received a letter yesterday offering me the full amount of the policy plus interest.

I paid the loan off from some money we received, this offer was sent before i paid off the loan.

Hi can anyone tell me if I should accept this offer from Egg for PPI insurance claim. The loan taken out Jan 05 £5000 over 48 months loan protection £959.80. The letter says We have attempted to retrieve the call when you were offered PPI , unfortunately the tape has been corrupted and we have been unable to listen to this. Therefore a business decision has been taken to refund the PPI with interest as a gesture of goodwill without admission of liability. Please find enclosed a cheque for £324.75 this being the remaining premium of £292.83 plus interest of £31.92. I have now paid of the loan in full. Thanks.

Hi can anyone tell me if I should accept this offer from Egg for PPI insurance claim. The loan taken out Jan 05 £5000 over 48 months loan protection £959.80. The letter says We have attempted to retrieve the call when you were offered PPI , unfortunately the tape has been corrupted and we have been unable to listen to this. Therefore a business decision has been taken to refund the PPI with interest as a gesture of goodwill without admission of liability. Please find enclosed a cheque for £324.75 this being the remaining premium of £292.83 plus interest of £31.92. I have now paid of the loan in full. Thanks.