Received reply from the woolwich 03/11 stating that they are investigating the issues raised and that they hope to resolve this matter by 01/12. Then received another letter dated 07/11 saying that the matter is now being dealt with by Head office customer relations at Barclays. Then received letter from them today that they aim to find a solution to our complaint within four weeks. Then they say that if they are not able to, they will send a full report or an update on their progress within eight weeks. Can anyone explain what to do next and how long do i have to wait? Must admit i am itching to get this in full swing. All the advice given is fully appreciated.

Statements received and spreadsheets completed, preliminary request letter send today.

I have received a letter today from Barclays with my tenner returned. It states that they will send my statements within the next few weeks and i presume they think that because i got my tenner back, "on a complimentary basis", i will go away and think what a lovely bank thay are and not worry about all my money they have. I dont think so! I cant wait to get statements and get the next letter sent.

Hello everyone. Posted first S.A.R to the woolwich today. Feeling a bit nervous about the whole thing but think we are entitled to quite a bit of money back. Think about 4 grand. We will be sending more S.A.R'S to more people in the near future. Looking forward to getting back what is rightfully ours. Subject access request sent the woolwich 09/10/2006