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snork

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About snork

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  1. Hello, i'm pretty new to this and i'm experiencing my first hiccup. I've sent my SAR (the one from the templates) off to Barclays and got a reasonably prompt reply. However, not only have they sent me the wrong person's statements, i'm also having a bit of difficulty understanding their reply and legitimacy of some of their claims. As i say, they have sent the statements but they refused my request to disclose information regarding manual intervention. Quote: "As regards to your mention of 'manual intervention', the DPA does not oblige the bank to comment about internal policies and proce
  2. Hi, i'm new to the site and i'm not really sure what i'm doing. I've read around the site but i can't find the answer to my question . I have already sent off my DPA SAR (the one from the templates) to both Barclays and HSBC. I have received a reply from Barclays and a copy of somebody else's statements?! Also the request to disclose details on any manual intervention in my banking history was denied. Quote "as regards to your mention of 'manual intervention', the DPA does not oblige the bank to comment about internal policies and procedures. Furthermore, in the context of managing day t
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