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Singletonbrooks

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About Singletonbrooks

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  1. This topic was closed on 03/07/19. If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there. If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened. - Consumer Action Group
  2. This topic was closed on 03/07/19. If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there. If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened. - Consumer Action Group
  3. I got this through the post from T-Mobile Thank you for your letter regarding the account history T-mobile issued on your Equifax, Callcredit and Experian Files. I refer to the information requested within your letter and confirm that the Service Agreement you have entered into with T-Mobile is regarded as "exempt" under provisions of the Consumer Credit Act 1974 and as such we are not required to file notice of default prior to the termination of the Service Agreement. Please find enclosed a copy of the current terms and conditions applicable to your Service Agreement with T-Mobile. Clause 4©(i) and (ii) of your Agreement set out within the bill and that failure to make the payment of the bill by the due date can result in T-Mobile terminating the Agreement with immediate effect. Thank you again for taking the time to write to us. Can anyone help on how I proceed?
  4. I have been unlucky, firstly, I foolishly got a mobile phone contract and a laptop on credit for a mate, unfortunately, he defaulted on both and therefore landed me with two defaults over 3 years ago. Ever since then, my credit rating is shocking, I am seeking to obtain a prime rate mortgage but my credit score is having an impact of the mortgage that I want. The defaults are satisfied, and I have issued the following via email to HFC & T-Mobile. Dear Nicola, I been unsuccessful in finding your data controller after speaking with two different member of your Customer Care Team, therefore please could I ask you send this to your Data Controller. ******************************* Account number - XXXXXX After reviewing my credit file from Experian I was concerned to note that your company has placed a "Default" notice against my name. Further to this, I have no recollection of ever receiving such a notice, and I therefore require you to substantiate this data at your earliest convenience. Therefore I request: 1. You must supply me with a true copy of the alleged agreement you refer to. This is my right under your obligation to supply a copy of the agreement under the legislation contained within s.78 (1) Consumer Credit Act 1974 (s.77 (1) for fixed sum credit. Your obligation also extends to providing a statement of account. If you wish for a £1 postal order or cheque to be sent in payment of the statutory fee, please confirm by return. 2. You must supply me with a signed true and certified copy of the original default notice 3. Any deed of assignment if the debt was sold on I would request that this data is provided to myself within the next 28 days, if you are unable to provide this data then I must insist that it is removed from my files as unsubstantiated. Yours faithfully Please can anyone help me throught this difficult process.
  5. Write to the CEO, here's his email address. bob.fuller@three.co.uk
  6. accepted half refund, refunded received. Thanks for this site.
  7. Lloyds TSB Customer Care do have external email address which I have used and had a reply.
  8. Hi All Just thought I would update you all on my progress. I have received confirmation on 4 April 2006 from FOS stating complaint sent to Lloyds for response but I feel that they would side with them. I am curretly unable to open another bank account at this present time as I do not have any ID due to change of address, therefore I had to write to Lloyds pleading for them to keep my account open otherwise I am in deep waters and I have agreed if they keep my account open to withdraw my complaint and ALLOW THEM TO KEEP MY CHARGES I feel that I am being bullied, treated unfairly etc. but still awaiting their reply. Can anyone offer an advice?
  9. Hi Sorry, I am not claiming for my bank std charges, just excessive fees. Anyway, got full refund but stating will close account. Reported to FOS as I am being treated unfairly and account been in credit for over two years. FOS have taken onbaord and following through their procedures. They would not give reason for the account closure. Will keep you informed.
  10. I have worked my normal bank account charges and since July 2002 they have had £248 worth of normal standard monthly account charges, this is not including rej dd, excess overdraft. etc... What a f******* liberty. I await my reply from the bank with eagerness, if they refused then straight to court, with interest & fee. no further communication with them.
  11. Krystyna, Am unsure if they get a fee, sorry.
  12. Here's a couple picked up on the way John.Bond@HSBC.co.uk - Director Susanbrooks@HSBC.com - Customer Relations Manager Customerrelations@HSBC.com - Customer Relations Sarabrewer@HSBC.com - Unknown Hope these help. Regards
  13. Hi All, Just to let you know that I have emailed a few Directors, Chief Executive and have delivery reports to confirmed delivery. Got letter confirming reviewing account, claiming £260 in current account charges, got a feeling they will tell me where to go. I have gone into my current account a bit further, when I opened my account over 10 years ago it was £3 per month for banking, but I have seen it risen to £7 per month. I don't want the supid benefits, just a cheque book, debit card and internet banking. From July 2002 - August 2002 - £4 per Month From August 2002 - March 2005 - £5 per Month From April 2005 - Current - £7 per month. Account charges since July 2002 - £248.00. I don't mind the account charge but the monthly charge is sufficent to cover any charges incurred in that month as we all know it would cost them pennies for going overdrawn or rejected DD's etc...
  14. Hi All, Excellent and informative site, well done. My partner has an HSBC Account, over £600 in charges, I sent an email to someone in high places last night. Got reply this morning from Customer Relations giving 10 days standard turnaround, however call received today offering £350 as a gesture of goodwill. My partner did not accept this but it is being put in writing. Once resloved will be glad to pass all relevant contact details. Regards
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