pajaro
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Thanks for all of this. I just noticed an amount on my bank statement and was wondering what is was for but now I know that it is my first DFS payment. Would have been nice to have had word from them regarding this!
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I think I'd give them the benefit of the doubt and wait until 10th November to see if they stick to their word. If not, hit them with second letter, remaining polite but firm. They'll eventually get the message that they aren't going to get away with it.
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Good for you. I'm about to do the same with my bank, which I've been with for 17 years. Best of luck, Ei.
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