chriscatron
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Thanks again Willow, I'll get on with making my claim.
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More Stalling I Think:???: Recieved two letters with in two days from RBS: Letter 1 dated 31st Oct Thank you for your Letter dated 30th Oct 2006 regarding repayment of charges and for your patience while I have been investigating your complaint. I am not yet in a position to respond to all your points in full because of a delay receiving copy statements I am extremely sorry to have to keep you waiting, but rest assured, I will contact you again in due course. Yours Sincerely H Byers Letter 2 dated 2nd Nov RE: Case Reference 3849464 Thank your for your patience while I have been incestigating your complaint about charges made to your account. I am not yet in a position to respond to all your points in full because we have not yet recieved the copy statements but we are chasing this up. I am extremely sorry to have to keep you waiting, but rest assured, I will contact you again within the next two weeks. Your Sincerely A Coote So I have been sent two very similar letters from two different CSO's and one stating a time frame which is about to pass. Is this yet another delaying tatic? I am also due to make a court application this week as the time scale for that is also due this week. Should I send a letter first reminding them that I'm about to do that and pointing out that their own time scale has again run out? Or should I just proceed straight to the court claim process?? Must admit starting to get a little nervous now!!
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Certainly is Stacey:p Wonder how they'll take that, they said they would write again within 7 days and I'm still waiting for that one. Request for repayment of charges (14th Oct 2006) Reply Recieved (21st Oct 2006) Letter Before Action (30th Oct 2006
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Well thats the Letter Before Action sent!! (30th Oct 2006) Request for repayment of charges (14th Oct 2006) Reply Recieved (21st Oct 2006)
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Thanks willow I'll draft the letter and send it today!!
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I have recently sent my Charges letter and Schedule of charges to the Middlesbrough Branch of the RBS (dated 14th oct). To my suprise I recieved a reply dated the 20th, as follows: Thank you for your letter of 14th Oct 2006 about charges. I am sorry you were unhappy with the service you recently received, but grateful that you took the time to write and explain why. I am already looking into your concerns, and can confirm that I have today ordered historic statements in order for us to reconcile the charges quoted in your letter to your acounts. I will contact you again in seven days, either with a full response, or to let you know what progress I have made. I shall do mt utmost to resolve your complaint quickly and to your complete satisfaction, but so that you are aware of all the options available to you, I have enclosed a leaflet that explains how we handle customer complaints. Firstly, no Leaflet was included Secondly, the date for the banks reply has passed, as has the 14 days I gave in my first letter. What should my next point of action be?? Any help would be gratly appriciated Regards Chris Catron
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Hi My brother had told me to have a look at this site as I've had a lot of problems with the Royal Bank of Scotland and that I should look through my Bank Statements and produce a spreedsheet of the charges. When looking through I didnt realise how much money the bank were infact taking of me each month. I am now about to send my first letter to the bank and will await my reply!! Chris
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