This topic was closed on 2019-03-08. If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there. If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened. - Consumer Action Group

This topic was closed on 03/06/19. If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support their. If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened. - Consumer Action Group

This topic was closed on 03/06/19. If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support their. If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened. - Consumer Action Group

Hi Missie I have received a letter from RMA but no phone call. They say they will be dealing with me from now on but it's not clear what happens next. I think I will give them a call to get the ball rolling. Janet

Wrote to Amex saying that I could not maintain my monthly payments due to financial hardships but offered to make token payments for the time being. They replied with a Default Notice letter demanding payment and saying they are referring the matter to a debt collection agency and also stating I will be reported to a credit bureau. I replied confirming I intended to continue with my proposed token payments and enclosed details of my income/expenditure. I have now received a Notice of Cancellation letter saying balance is payable in full, the account has been transferred to a debt collection

The scanned letter which I sent you from the bank in reply to my DPA letter contains my bank account number. Please permanently delete this document and I shall send you a replacement document which does not have my bank details on it.

Sent to 'admin' as requested.

Certainly. Did you want me to scan it and then email it to you?

Sent a DPA letter relating to our joint account to Penny Berryman, Data Protection dept. Is this a standard reply? Should I query the £10 for each person charge? "Thank you for your letter of 28 February. I will pass your request for data relating to the last 6 years of account transactions to our specialist team and I will ask them to arrange for the transaction listings to be sent to you. I am not sure what you mean by "manual intervention" in the second paragraph of your letter but I will arrange for you to be sent a print of any notes that staff have made in the customer record

Many thanks Dammam for your prompt response.

Can I reclaim the following bank charges which appear on my bank statements? O/D INTEREST O/D EXCESS FEE UNPAID D/D