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asa_carter

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About asa_carter

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  1. The code was on a kelkoo, price-runner type site and had been active for at least three weeks before (reducing the price by around £300). Then monday morning it dropped the price to £1 at the checkout.
  2. It certainly is if they have stock to shift. When attending a court, is the courts location close to the defendant or the plaintif?
  3. Yeah you said that in the chat the other day. However. It is quite common for retailers to sell discontinued stock at unbelievebly low prices. The company I work for frequently sell's stock at 1p. This is a reasonable assumption in this case. Do you not think? I have also been told that Dixons stores have previously sold stock for 1p.
  4. I sent them a letter but some people have emailed. This is their repsonses: 1st Email Dear ** Thank you for your recent e- mail to Peter Keenan. As you are aware, Dixons.co.uk was offering a Samsung LE40R73 television at a special promotional price of £1,070.99 using a discount code. The television was priced on the Dixons website at £1,399.99. We are, of course, happy to offer this television at the advertised promotional price, a saving of £328. You will also be aware that a technical issue, which is currently under investigation, led to an incorrect price being placed in the order basket for this television after you had opted to order the television at the price of £1,070.99. This was an entirely unintended and unforeseen error and we regret that we are unable to offer the television for £1. This television was not advertised at £1 on either the Dixons website or any other official partner website. I trust that you will understand that our promoted price for this product was entirely clear and that at no stage have we sought to mislead our customers. The £1 price shown on the basket page and in subsequent automated emails was obviously an error . I am happy to offer the television at the originally advised promotional price of £1,070.99 and will be happy to make the arrangements for the sale of this product on confirmation of your agreement within 48 hours. Yours faithfully Kelvin Fradley Customer Support Manager 2ND EMAIL: Dear Mr ** Thank you for your further email. We regret your disappointment with our position on this matter. We have already apologised by phone, but take this opportunity to do so again in writing, for any part we have played in the cause of that disappointment. The figure of £1 was only generated following inappropriate use of the discount code. The only legitimate official publication of the discount code featured the promotional price of £1070.99 and clear instructions on how the code must be used. Those instructions were circumvented. Dixons.co.uk has not acted in bad faith nor has it failed to meet any reasonable expectation. The offer to provide the television for £1070.99 remains open. If you do not wish to purchase the item at that price then I regret that we are unable to offer any further assistance. Kelvin Fradley Customer Support Manager
  5. Your right... until they take your money.. After they take your money. They are entering into a contract to supply the goods at that price.
  6. So far, there are 51 people wanting to sue Dixons for the TV.. We really need some legal help with this. Can someone please help us? The way its going you might need to set this up as a new topic. Any help much appreciated with this. Asa
  7. £1,400. As they took the money my (£1) they legally entered into a contract to supply it at that price. Sent my preliminary letter.
  8. EXPIRED - MIS PRICE, Samsung LE40R73BD 40" High Definition Digital LCD TV for £1!!!! - HotUKDeals Forum This thread is now over 100 pages long. Maybe some consumer legal experts can offer some of their knowledge on this issue?
  9. I'm just working on a preliminary letter. Can you take a look at it when i've completed it?
  10. Probably mentioned in a previous post but the reason I asked is that I work in the price integrity dept in the named supermarket. The POS should have been removed by 8am (or 3 am in a 24h store) the previous day. Go back to the customer service desk and ask for a full refund of the two items. You are entitled to keep the products for free. The notice is displayed on each checkout and at the store entrance. Lucky You! P.S. Can someone give me some advice about my post in the Dixons forum?
  11. Hi, We recently purchased an item from the Dixons web site using a discount voucher. The voucher reduced the item to a very low amount. The order was accepted and we where given a delivery date. Two days later we recieved a anwser phone message saying that the order was cancelled and they would not honour it as there was a technical issue with the voucher code on the web site. The T+C on the web site states: We recieved this third email and have a sales invoice in PDF format. Does anyone know what our legal position is on this issue? Thanks Asa
  12. Hi bill-k, Thanks for the quick reply. As far as I can tell, they haven't charged any interest. my prelim letter was sent the 26/09. Should I wait the full 14 days to send the LBA or can I send it sooner? Regards Asa
  13. Hi I recently opened an A&L account and have always been in credit but in August my balance was around £10 in credit. They transfered £15 to my A&L savings account and charged me £100 for going £5 o/d. I sent the preliminary letter one week ago and today got the standard reply saying the OFT's ruling was for credit cards etc. Should I send the LBA letter as that states that they failed to repond to my letter? Thanks Asa
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