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drob

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Everything posted by drob

  1. After my latest dealing I am not going to ring them, they always wind me up and I end up losing my temper... I have wrote them a letter... Dear DWP I am writing in response to your undated letter which I received on 23/01/2015. In your letter you have asked if there was a reason that I failed to report a change in my circumstances promptly. You have asked for me to contact you no later than, however no date was given in your letter. Your letter does not outline or give any information as to what circumstances I have failed to promptly notify you of and I am bemused as to why I have received this letter as I have always reported any changes in my circumstances and have acted with honesty and integrity. If you require any more information regarding this matter do not hesitate to write to me outlining what further information you require. Yours Faithfully drob
  2. Update Well, just to add insult to injury I received a letter from the DWP this morning asking for an explanation as to why I did not inform them promptly to the changes in my circumstances. * In the letter they have asked me to respond by: (No date given, just a blank space). * They have asked for an explanation but have not given any information as to what I am meant to be explaining about. I'm bemused & baffled!!
  3. UPDATE Received a letter from the DWP (Oldham) on Saturday 17th January confirming that they have received my request for a Mandatory Reconsideration. I sent my Mandatory Reconsideration to Ilford Benefit Integrity Centre and it's been passed to the Dispute Resolution Team in Oldham ..... the DWP do like to paper shuffle!!!!!! Received a phone call from the Dispute Resolution Team this morning, 19th January informing they have looked at my case again and have restored my benefits to the full entitlement and will process a payment for the arrears that are owed. So, no apology for the error or for the unnecessary hardship they have caused. I am now going to see about claiming compensation for DWP errors. https://www.gov.uk/government/publications/compensation-for-poor-service-a-guide-for-dwp-staff
  4. I have asked for help towards interview costs as I have £1.12 to last me until Monday 19th January. The DWP said they may be possible to reimburse some travel costs but will only do so if i present receipts. So, to recap.... The DWP force me into hardship for an error they have made and I am still waiting for them to resolve and issue a back payment and now they wont help me with travel expenses to attend interviews next week. UNBELIEVABLE!!!! As for the HMRC, they have based calculations on a different tax code to my P60, so it's yet another error I am having to deal with, I will phone the HMRC on Monday to sort it out.
  5. I still haven't had a response from the DWP.... I have 2 job interviews next week (approximately 20 miles from home) and as I'm still only getting £38.33 per week I can't afford the travel costs (petrol or public transport). DWP refused to help, and here was me thinking they where there to help you back into work. So, to add insult to injury I received a P800 from HMRC this morning claiming that I have underpaid income tax for the sum of £1083.00 for 2013/14. I GIVE UP!!!
  6. I used to be a Payroll Administrator for a large holiday company and received faxes weekly from the DPW asking for information. It may be a recent change that the DWP don't use FAX machines.
  7. He looked half a sleep during Prime Ministers Questions on Wednesday, so you're probably right.
  8. Formal written request for a mandatory consideration sent by recorded delivery today. I have also had a response from my local MP today and he has sent an email to the DWP asking them to urgently investigate at the matter.
  9. Hi .... Thank you for taking time to proof read the letter and I will add your suggestion to the letter before I post tomorrow.
  10. Real Time Information (RTI) system Not exactly real time if the DWP state the information relates to a payment from October 2014, yet it took the DWP until December 2014 to write to me and that the real time information is wrong. What stage your case is actually at? The case has been passed to the Benefit Integrity Centre in Illford. I will be forwarding my bank statement tomorrow with the above letter. In Summary, I have never worked for Argos and the Department for Work & Pensions have made an assumption on incorrect real time information information and have forced me into unnecessary hardship
  11. No, I have not done any paid or unpaid work for Argos Ltd. The DWP claim to be using information about my income given to HM Revenue & Customs by Argos Ltd and based on this information the DWP have reduced my JSA entitlement. The information that they have based their decision on from HMRC is inaccurate and HMRC have verbally confirmed this to me. As far as I am aware DWP have requested or are going to request information from HMRC. Every time a talk to the DWP they always ask me to get a letter from Argos to confirm that I have never worked for them. I have rang Argos and they told me that me that any requests for information must come from the Department for Work & Pensions and that the DWP always FAX or email requests to us, which we complete and return the same day. I have told the DWP several times that any requests for information from Argos must come from the Department for Work & Pensions.
  12. Update Out of the blue I received a call from the DWP on Friday, not sure why as I hadn't requested a call back. Typical, you request a call back and they don't bother to call, you don't request a call back and they do call you!!!!! I was told that the relevant department was still looking into the matter and could take a further 5 working days. I asked why is it taking so long to sort out and the reply was " Don't know, but you could help us by getting letters from Argos Ltd & HMRC to help us. We do ask claimants to assist us in getting paperwork as we are very busy at the moment" UNBELIEVABLE!!
  13. Thank you for the information. I will defiantly make a complaint ....
  14. Well spotted, thank you ...
  15. Hi ... thank you for your comments. I have been flabbergasted by it all. This is the first time I have been unemployed and had to claim benefits in my life and I really can't get my head around how arrogant and unhelpful the DWP are to deal with over the telephone and how they try to belittle you.
  16. Thank you for taking time to proof read my letter to the DWP. I have made the slight edit that you have suggested.
  17. Ok, I have put together a draft letter and would welcome any comments or observations before I post on Monday.... Re: Written Mandatory Reconsideration Dear Integrity Centre Manager I am writing in response to your letter dated 15 December 2014 informing me that you have reviewed my claim for Jobseeker’s Allowance and advised me that entitlement has changed from 04 December 2014 to £38.33 per week. Your reason given for the change to my entitlement is that you claim to be using information about my income given to HM Revenue & Customs by Argos Ltd and that you contend that I have an average income from Argos Ltd of £39.07 per week. Also in your letter you state that if I thought that the decision was wrong I must get in touch with you either verbally or in writing within one month of the date of the letter. On 18th December 2014 I telephoned you to verbally ask you to look at your decision again and I was advised that I would receive a call back from the relevant department regarding this matter. On 19th December 2014 I received a call back and was told that in October 2014 I received a payment of approximately £156.28 from Argos Ltd and that this information had been received from HM Revenue & Customs. I again reiterated that I have not done any paid or unpaid work for Argos Ltd. I was then told that I would need to obtain letters from Argos Ltd and HM Revenue & Customs to confirm that I have not been employed by Argos Ltd. Also on 19th December 2014 I telephoned HM Revenue & Customs who advised me verbally that they do not know where the Department for Work & Pensions have got their information from as it's incorrect. I then telephoned Argos Ltd to ask for a letter to confirm that I have not done any paid or unpaid work for them. Argos Ltd informed me that any requests for information must come from the Department for Work & Pensions. I then telephoned you again to inform you of the information that I had received from HM Revenue & Customs and Argos Ltd. I was then abruptly told to go to my local Jobcente and complete a MF47 statement to confirm I have never worked for Argos Ltd. On 19th September a MF47 statement was completed at my local Jobcentre, the document was scanned and emailed to you and a hard copy of the statement was posted to you. As I have not received a response regarding my verbal request to for you to look at your decision again I now putting my request in writing. Reasons why I think your decision is wrong a) I have not done any paid or unpaid work for Argos Ltd. b) I did not receive a payment of £156.28 from Argos Ltd in October 2014. c) I have not done any paid or unpaid work since May 2014. d) The information that you have based your decision on from HMRC is inaccurate. I have attached to this letter my bank statement for October 2014 which clearly shows that I have not received any payment from Argos Ltd. In Summary the Department for Work & Pensions have made an assumption on incorrect information and have forced me in to unnecessary hardship. Yours Faithfully drob
  18. Should I keep the letter short and sweet, just listing the reasons why their decision is wrong? or should I list everything that has happened in the letter?
  19. I am going to send a 1st Class Recorded letter on Monday...
  20. Update So, I rang the DWP again this morning to chase this up and I don't know why I put myself through it as they just wind me up!!!! As yet they are unable to give me an update and in her very own words "You are aware their have been a few bank holidays Sir, so it's inevitable of delays getting this sorted" So, the next time I sign on at the Jobcentre and when they say that you haven't applied for many jobs over the festive period do you think I will get away with saying "You are aware their have been a few bank holidays"? Every time I ring the DWP they ask for a contact number, however they never ring me back and I end up chasing them. Today, I asked them to confirm my contact number they have and read back a completely different number ....... UTTER & TOTAL INCOMPETENCE.
  21. It took me less that 20 minutes to call HM Revenue & Customs and for them to confirm that the DWP have made the error by acting upon incorrect information. The HM Revenue & Customs exact words where "Don't know where the DWP have got their information from, but it's incorrect". So if it took me 20 minutes to get this information, then why is it taking several days for the DWP to check again with HM Revenue & Customs? The whole process just winds me up. You ring and then they have to get someone to call you back within 3 hours. As yet I have never received a call back within the 3 hours and have had to chase them. When you chase them they say that they have tried to call but couldn't get through, which is a blatant lie. I was told today that they are meant to try 3 times to call you back, it doesn't happen once never mind 3 times!! I will ring again on Friday and if they still have not sorted this out then on Monday I will go down to my Jobcentre and I will demand a mandatory reconsideration in writing.
  22. Haven't I got to wait until they have looked at it again and responded before I can appeal??? At the moment they are still investigating. I have supplied a MF47 statement as they requested, this was scanned and emailed to them from my local Jobcentre. What upsets me is that they have acted upon incorrect information and have no hesitation in making accusations, cutting my JSA and forcing me into hardship.
  23. - I have been ringing them daily since Friday 19th... - I have supplied a MF47 statement as they requested, this was scanned and emailed to them from my local Jobcentre... - The DWP have made the error by acting upon incorrect information they have received from HMRC... - After a short call to the HMRC they confirmed verbally that the DWP are acting on incorrect information... If i can get this information from the HMRC in a matter of minutes, why is it taking the DWP days to get the information... I have also contacted my local MP today, however I suspect he is still on his Christmas holidays until next week.
  24. On the letter I received it stated... What to do if you think this decision is wrong If you think the decision is wrong, please get in touch with us by telephone or in writing, within one month of the date of this letter. You can appeal against the decision, but cannot appeal until we have looked at the decision again, we call this Mandatory Reconsideration The letter is dated 15th December, I received the letter on 18th December and telephoned them on 19th December to tell them that they have got it wrong.
  25. I am still waiting for this to be sorted and starting to get very angry... I rang this morning only to be told that they are still waiting for some information and the matter has been escalated and still are unable to give me a time frame before the matter is resolved. I just can't get my head round the fact that the DWP have caused me hardship through no fault of mine and are acting on inaccurate information from HMRC...
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