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hughaduncan

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About hughaduncan

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  1. This topic was closed on 03/08/19. If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there. If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened. - Consumer Action Group
  2. This topic was closed on 03/06/19. If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there. If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened. - Consumer Action Group
  3. This topic was closed on 03/06/19. If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there. If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened. - Consumer Action Group
  4. I have had an ongoing situation with the halifax/Bank of Scotland about online fraud on my account. I haven't even received a reply to my 5 complaint letters and have had to write to the ombudsman! After having my account frozen and a new one set up (without online banking!) Ive just discovered that its happened again!!!!! Ive just called phone banking to fins someones accessed my new account and nicked approx £1500.00 Any advice or help anyone can give me to deal with this would be much appreciated (I am in the process of setting up a new account with the Alliance and Leicester
  5. Ive sent of my completed form to the financial ombudsman along with a diary of whats been going on and a copy of my original complaint letter. Ive since discovered that the Halifax/BoS have attached a note to my credit rating (a positive note, they say) which means that everytime I have to go through a credit check, they will come up against this note. Ive already had notification (from the Halifax/BoS themselves would you believe!!!) that they require more proof of identity before my change in mortgage from Northern Rock to the Halifax/BoS, which was underway before this whole situa
  6. The only move that the bank have made towards reimbursement is to overdraft me the money (£100.00 short of the actual amount) They then had the cheek to send me a letter advising me of the rates of interest on the overdraft!!! When I phoned to complain about this they told me that they would waive the interest! How nice of them!) The main part of my complaint was the way in which they handled the situation. I was told that they would automatically transfer any direct debits/standing orders over to my new account. This still hasn't been done and I had to call every one of these companies t
  7. Hi Well my complaint letter, which was sent a week ago by recorded delivery and by e-mail giving them 7 days to respond to me regarding the Halifax's handling of my on-line fraud, has been completely ignored! I sent the manager who was 'monitoring' my case an e-mail reminder yesterday. I received the normal message telling me they will contact me soon... I threatened to report them to the ombudsman if hey didn't take the complaint seriously. Is this going to be of any use? Any advice...?
  8. That sounds like a plan I actually don't know yet how big the figure will be but one of the accounts is a business account which is now closed. The account over the overdraft limit more than a few times and I received a lot of direct debit not honoured letters. Is it possible to just split all of the money into sums of below £750.00...?
  9. I have begun the procedure to get my bank chatges back by sending my DPA letter off recorded delivery and giving them authorisation to debit my account £10.00 for the standard fee... Does anyone have an idea what would happen if I were to claim a refund of bank charges of over £1000.00 in Scotland. I am aware that there is a difference in Scot's law regarding the amount you can claim before it is referred to the small claims court, but Im not sure of the figures...
  10. Excellent! Thanks for the advice. They have annoyed me so much because of their lethargy that I have also decided to have a go at them about bank charges as well! Thanks for all your help!
  11. Thanks for the speedy reply bankfodder. I have already requested information and informed them that I intend to seek compensation for loss of earnings, telephone time and time taken to write e-mails, letters, etc. I have as yet received no official reply to my original comlaint letter and have not received contact details of the ombudsman from the bank, eben thought they promised to send them asap.
  12. Hi Does anybody have any advice on the subject of bank online fraud. Last month I discovered that my online details had been accessed and my account had been cleaned out. The bank service and performance when deaing with this situation was, needless to say, terrible. I had to take a few days off of work to open new bank accounts and try and sort out the mess that the bank had created in freezing my account. I understand that this was the best thing to do but their customer service dept. did as little as possible to help me. I then received a letter after about a month telling me tha
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