Just ignore it, standard response, keep to the CAG timetable and send the next letter (depending on what stage you're at) when applicable

Maelstrom Vs Halifax now settled. Could a mod move it please. Thread is this one: http://www.consumeractiongroup.co.uk/forum/halifax-bank/53159-maelstrom-halifax.html Thanks

Ok, i've settled. Basically I was due to file MCOL on 20th Jan but couldn't afford the charge till payday which was yesterday. On 24th I received a letter from the Halifax offering £421 as F&FS which I accepted. Basically I couldn't be bothered with the whole court thing and was happy to accept the offer which I thought was quite reasonable. Just going to paypal my donation to this site now, thanks everyone

Thanks for the replies. Received a letter from Halifax today saying that they'd passed my complaint on to the Customer Services department....yawn... Today was the last day of the 14 day time limit before I send the LBA so I amended the letter slightly to take into account the fact that they have actually replied and will be posting it tomorrow. I have also allowed them an extra seven days due to the Christmas holiday, so I can show I am being fair and accomodating if it should go to court. So LBA off tomorrow

I sent my Data Protection Act letter to Halifax on 09-11-06 and received all my statements for two accounts on 05-12-06. After going through the statements I found I had charges on account 1 to the value of £421 and account 2 to the value of £78, making a grand total of £499. Not as much as some people here but worth claiming none the less. I sent my PAFP on 07-12-06 and have received no response so am now preparing my LBA, to be sent out on the 21st. One quick question (looked in the FAQ and tried search but couldn't find it even though it must have already been asked): When both accounts are with the same bank but different branches, do I claim for the total or do I make two seperate claims, one per account? Just want to make sure i'm doing this right. Many thanks

Well done Tinkerbelle My DPA request is going off tomorrow, they've pushed too far now and i'm well wound up with their blanket £39 charge for everything. If they just charged a reasonable amount we wouldn't mind and this site would never have been founded... Not claiming as much as some on here...reckon it will only be a few hundred quid but better in my pocket than in theirs! Thanks for the inspiration:) Mael.