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Everything posted by Kerrie78

  1. Thanks very much Bones, I have printed the letters out to Barclaycard and MBNA now and will be posting tomorrow. I didn't sign them, I printed the name and I have enclosed the PO and sent REC Del. I have used the Pavilion Drive, Northampton address though so do I need to change it before posting??? I will let you know the outcome. And I will read up on your post just now. Thanks again
  2. Hi. Don't know if this is of any help but this company was on Watchdog a few weeks ago for sending letters out to people without actually being able to clarify any details etc. I guess there would be more info on the watchdog website as I dont really remember much sorry.
  3. Hi, I am about to send CCA requests out to Barclays and MBNA for my husband but whether its because I've got the kids racing round me like lunatics or its just because I'm having a blonde moment I just cannot find the template letter in the CAG library!!! Would someone please link me to it before I need to go and buy hair extensions! Thanks in advance
  4. I just wanted to say I have read this thread over the last few nights as I am just about to start my own charges case against Halifax and I have been totally engrossed. I cant believe the battle you've had and how strong you've stayed throughout it! I hope I have as much strength. My heart sunk for you when I read about your day in court, I was gutted for you. I cant wait for you to finally get your money off them, your an inspiration to all of us just starting our cases. I had a claim settled way back in April 2007 but now I feel like a newbie starting over again, but I have had 8 charges in a month and I want them back!!
  5. Thank you. I have found a page on the internet which gave lots of information on it, but I could not find anything to say that Strokes fell into their category. We were told that it was bought on through work, but as yet I still havent filled the form out because apparently it has to be filled out by a Doctor or a proper Cab specialist?? I think we will fill it out, but I wouldn't want them to stop anything my husband is already receiving while they look into it, as it took us such a long time to get the DLA etc in the first place.
  6. My harrassement letter was sent because even after my charges were all given back to me, and my account was paid off, several months later, despite not touching the account further charges started to appear for ridiculous things, and I constantly had to keep going into the branch and calling to sort the matter out. I got very fed up with it, so I just sent them a very curt letter telling them that if it didnt stop once and for all I would be instructing my solicitor to take them to court! It worked and they gave me £100 for the situation they had caused me. Might still have the letter somewhere saved to Docs.
  7. I just read in post #4 that you get defaulted if you go onto reduced payments. Is this correct or is it just in certain circumstances. I asked them a few years ago now if I could go onto a reduced payment plan with lower interest as my hubby became ill and I was unable to make the full payments as they requested. Nobody has ever mentioned to me that if I am making reduced payments I am beng defaulted? I'd like to get this checked out please as I could have been being defaulted each month for the last 2 years! Thanks
  8. Thanks Slick. I will try the number on the statement which I think is the collections unit, I think that will be better than even trying the automated line which takes 20 minutes to even get through all the options! It's been a while since I had to look for help as I settled my bank charges cases way back over a yr ago and haven't been keeping up to date with more current developments. I remember the last thing I did was asked for my ppi back but got told to get stuffed lol. I think I left it at that as I have had other things to deal with since.
  9. Hi. I need help with some wording if possible please. I have an old comet card, paid off in full and unused for the last 2 yrs, but last week I sent a letter asking for 3 lots of £15.00 charges that I had occured back in 2006. I printed off my little 3 line spreadsheet. I sent them the letter and chart, and they have sent me a reply basically saying they will refund the difference between the £15 charge and £12 that the OFT deem as fair. Also, they say they are unable to refund interest on the account as my balance was not solely consistent with charges. I have looked at the Part Settlement letter in the templates forum, but I wondered where the argument was for them having to pay back the full amount, and not just the difference so that I can add this bit to my letter. Also, I didn't ask for the whole interest to be paid back, I only asked for £7.76 interest which was from the penalties they charged, so I can claim this cant I?? My grand total was £52.76, they said they will send me a chq for £9. Thanks in advance.
  10. Hi, Thanks for the replies. I keep all paperwork filed neatly away and I have searched through my barclays folder and that particular letter isn't there but I did jot some bits down on one of my statements so I do have a rough idea of when I made the call. I will definately try telephoning them and and seeing what they say, it may take a while as I think I have had difficulties with accents in the past if I remember correctly! Does anyone know if there is a UK based number that I could phone? Re the charges, I don't think there are very many, possibly 3 or 4 at the most. I always had weekly standing orders so not as to be late so I'm not particularly worried about the charges at the moment, it's more the interest that I would like sorting out. Since they lowered it to the 0.01% I had managed to pay £2,000 off my actual debt to them (I know it was a lot but we both worked at the time and didn't foresee things changing!!). I would prefer if possible not to get any debt specialists etc involved as I have re-arranged our finances to cover everything on a weekly basis out of our IB and DLA benefits, and we are managing ok, even if there isn't anything left at the end!
  11. Hi all. I'll try and keep this short. I have had my Barclaycard for about 10 yrs now. I currently owe about £3000 on it. i had been making the payments up until the end of 2006 when my hubby fell ill and I had to give up work. I struggled for a few months before phoning them up and asking them if I could have my interest reduced and go onto a payment plan with the lower interest. They agreed and said that I could pay £100 per month and the interest would be 0.01% until December 2012. A couple of months ago I received my statement and they said that they had increased the interest to 6.0% but lucky for me this was still very low compared to what it could be. I am now wondering if they could do this as I am now paying around £19 per month again in interest and it's lowering the amount I am actually paying off the debt. I couldnt find the original letter to show that they agreed to the 0.01% interest until 2012 which is a bit of a pain. Does anyone know how well I would do by phoning and asking for the 0% interest again, is there any likelihood of them lowering it back down? As they originally agreed to it, and I never missed one of my monthly payments can they just increase it. I never claimed my charges just incase they turned nasty and insisted that I paid the full balance off, they only come to about £150 anyway. Thanks
  12. Hi all, I'm new to this section of the forum as I am posting on behalf of a relative. They rent privately from a Landlord who uses an Agency. They have rented off him for almost 3 years now but they need to renew the contract in the next few weeks but they have been asked to pay £160 again for the renewal. They have already paid it last time they renewed aswell. Is this a standard figure or can they charge what they like? Is it the landlord who is charging it, or is the Landlord being charged by the lettings agency? There have been no alterations to the contract, it is just that they wish to stay longer. They know the Landlord directly and are on good terms with him, but he still has to pay an agency apparently. I dont know anything about this area, so I said I'd ask on her behalf. Thanks in advance
  13. Correct Bookworm After my meeting with the head & deputy on Thursday, which went really well I must say, I am now feeling much more satisfied with what they told me. My daughter is definately getting 15 hours individual help per day, from 9 until 12 noon, she may not feel it is individual due to the fact that she is still in her regular classrooms with other children at the table, but as the head said, it would not be viable to take my child out of class to work soley with her, on her own, for 15 hours a week, she would not get any benefit from this and would probably start to feel excluded from her friends & classmates, which I must say I do agree with. They broke down in detail the help that she is getting with her SEN teacher, which covers the individual points on her IEP, then in addition to that she is receiving 3 x 1 hourly sessions of speech & language per week, with the new S&L lady (I hadnt been told that they had appointed a new one). And then any groupwork that she does receive, with 2 or 3 other children, is in addition to the statement. They heard all of my points, they asked me what my concerns were etc, they went through every one of her subjects with me and told me what they were going to be working towards, and gave ideas of what i could do at home. Her renewal is due in the last week of Novemeber so hopefully the statement will be continued in its current form, as we still havent heard anything from the Doctors regarding the tests for Dyslexia. The school have not received the Doctors letter as of yet either. I think I did jump to conclusions somewhat due to what my child had told me, even though I did ask her the same question in several different ways, but thankfully it has been ironed out now and I do feel better for questioning it in the first place with the school as I now know a lot more information about the work she is doing at school, whereas before I didn't. Thanks for all of your replys.
  14. Thank you very much for the replys, I have printed the letter and it sounds super, much better than I could have done lol. I think my daughter has actually got a bit muddled when she said that she wasn't getting any 1:1 help, as the sen teacher has now given me a breakdown of what exactly she does get, and what bit of it falls into groupwork. She definately is getting some 1:1 thankfully, although I still need to push for the full 15hrs and I probably shouldnt have just taken my daughters word for it in the first place that she wasnt getting any but i did ask her 3 different times if she was sure what she was saying. I now think that X classes it as group work because there are actually other people about. I guess to her 1:1 means her & the teacher shut in a cupboard somewhere!! She cant differentiate between 1:1 in a quiet area, and 1:1 in the classroom sat at a table with other children. She was very upset last night when I asked her to explain what she had said, she kept asking me not to go on about it, but it opened up a hole can of worms that she didnt want to be bottom for everything, she didnt want to be the "rubbish" one who scores the lowest marks and she was tired of not being able to do what her classmates could do. I tried to talk her out of it, but I think I need to get a professional to talk to her as I really dont want her to feel so depressed at 8yrs old. After speaking to the sen I am now a lot more happy with the help she is getting, there also seems to be a few crossed wires with what the head as told me because he said X wasnt getting individual work, only groups, but that contradicts what the sen teacher has told me? I still have a meeting tomorrow to see where I need to focus at home in relation to her weaker subjects, so I'll know a bit more then. Thanks again for your help.
  15. Thank you. Yesterday we were told that X is getting her 15 hours a week help but she really wouldnt benefit from 1-1 help, but the head is going to take reports from all of her lesson teachers and let us know what she is most behind in. He did say that she is a fair way behind what she should be though, which makes me think even more that the work should be 1:1. Then he also said that there are no funds left in the school budget for the rest of this year, and now the school have received another 2 statemented children but they aren't being given any funds for them. I dont know how this whole thing works, such as where the funding comes from, how much they get etc, but I suppose it made me feel a bit guilty, although I know I shouldnt. But I feel that I'm now causing a problem. I don't like to speak out of place, but I just want the best for my child, and I think I'd feel a bit intimidated arguing with the Head of the school. How can I word what i say so that I dont come across as being rude? When she first started the school she got a lot of 1:1, through reception, Y1 and most of Y2 her help was great and I could really see a difference. But then the SEN teacher left and I suppose thats when the changes started. My daughter had grown extremely close to the teacher and now she had to start with a new one. In Y3 I noticed that the improvements weren't as good, this also may not have been helped by the fact S&L stopped coming into the school aswell, but now she has started Y4 and the gap just seems to be getting bigger and bigger, she really is struggling with the work and I really need to stop this. She is almost 9, but she cant even recite the alphabet properly, she has massive probs with memory skills, I could give her a list of 5 things and she'd struggle to remember 3 of them. Her spelling is dreadful, which affects her writing. Her reading is improving but we have good and bad days. She struggles with maths as she has difficulty rememering timestables etc, and she struggles with her English especially when she has to read passages and then answer questions on them. I work so hard with her at home, which is hard with 2 other kids and a sick husband aswell, but I get so frustrated at times that she doesn't seem to be getting anywhere, she seems to be going backwards instead of improving. Sorry I've gone on a bit! Just had to get it out lol. I will insist that the work must be 1:1 from now on, as thats what i feel is best for her, she needs a quiet enviroment to enable her to concentrate, not have the distractions of others around her needing help too. Thanks
  16. I had a quick chat with the head this morning but I have to go in and see him properly at 3.15 this afternoon. He said that he does employ someone to work with X (as I obvioulsy knew!) but they dont think it would benefit her to have individual work?? I will find out in more detail why he thinks this this afternoon, but to me it just sounds like a fob off so that they can get more children the help altogether rather than just concentrating on one, but maybe I'm wrong. As her mother, I do believe she would benefit from 1-1 work, obviously as she would be getting a lot more attention, but do I really know best?
  17. Hi, Thank you, I will pop in in the morning to try and get this sorted out, I am 80% that the senco is the deputy head but I cant be 100% so I will double check. I'll updatee if I manage to speak to somebody tomorrow.
  18. Thank you for replying Bookworm, I have dug out the Education folder that I have and located the original Statement that she received in December 2004, it is renewed yearly and all of the renewal statements say that "The statement be continued in it's current form". The original statement was 7 pages long, but included are these points: X has primary needs in relation to speech, language and communication needs. She has a diagnosed receptive and expressive language disorder. 3 Education Provision: a) a school placement which enables access to a broad & balanced curriculum including the National Curriculum at the age appropriate Key Stage. b) access to a consistent, socially caring and emotionally nuturing environment, which is able to meet X's language & developmental needs, c) the school should provide daily support on an individual and small group basis with structured programmes and teaching designed to further the development of basic educational skills, d) an Individual Education Plan which identifies the objectives to be achieved and which sets clear targets and monitors progress, e) the school will provide 15 hours per week individual support from a classroom assistant, to be used in support of language development programmes, f) advice and support from a speech and language therapist, as considered appropriate by (area) Primary Care Trust, in order to deliver a programme for language and communication, g) an individual education programme. The last IEP that I received was dated 4th December 2007. It was signed on behalf of the Case Clerk SEN Team. I also received a letter dated September 2008 stating that the S&L Therapist assigned to the school was no longer working there and a new Link Therapist has taken on the caseload at my childs school. She plans to review progress of all the children on the caseload during the current term (Sept-Dec 2008) either by re-assessment or in discussion with the school. I know I shouldn't be in here asking what to do and I'm sorry to have let this slip but my husband has had a lot of medical problems recently, and we also have 2 other children so things have all piled up on me, I really should have been on top of this more and I can't believe that a casual question that I asked my daughter has dragged all this up, but I would like to get it sorted as quickly as possible. What are my next steps please, is it at the school or should I go directly to the Education Services. Thanks
  19. Hi all. My daughter has had speech and language problems basically since 18 months when she was hospitalised due to a viral infection and lost her speech, we had to start from scratch with her. During nursery she worked closely with S&L therapists, and was statemented at 15 hours a week to attend main stream primary school. (We looked at special schools but felt she would benefit more from mainstream as her problems werent as physical as some of the other children we saw). She coped well with her sen teacher for the first 3 years at primary, but then her sen left, and a new one came instead. Also, 3 speech teachers have also left and she has to keep re-adjusting to new ones coming in. Today I was in the car and I asked her how many hours she actually got now working 1-1 with her SEN teacher, and she said 0, she told me she never gets 1-1 it's always groups or some other children aswell who are with her. I am a bit annoyed to say the least. I had no idea that she wasn't receiving her 15 hours a week help in the form of 1-1 tuition. I really just came on to see if this was normal or not. I assumed that as it is MY daughter who is statemented and not all of these other children, she should be the one getting the help of the teahcer who is specifically for her. I don't want to go into the school and ask why she isnt getting solo attention if this is a normal occurence with statements, so I thought I'd ask on here first. Should it be 1-1 or can the school allow it to be done as a group session" to help others who are behind aswell? Also, on a seperate note, I have been to the Doctor to ask for a Dyslexia test for her, and he is now referring us to the child phsycologist and speech and language to get the tests done. I have been told for the last 4 years that "she will catch up" but it's just not happening, and if she does have dyslexia then I would like her to be treated accordingly at the school, there are specialist reading books etc that I have found though the internet. She has bad problems with her spelling and memory, from the info I have seen on dyslexia websites, I couldnt believe how many of the symptoms she has, and I will be highly surprised if she isn't dyslexic. Thank you
  20. I have phoned npower this morning and they asked me what benefits we get for my husband and the 3 kids, but they disregard the DLA amount. She added our IB and CTC & CB up and it came to £15,379 per year and their limit is £13,500 so they cant offer us any discount.
  21. Hi, thanks for this thread, my husband is on IB & DLA so I am going to ask about this on Monday when Npower open. Meanwhile, while snooping on the internet for info I came across this: - npower We fit into that category aswell so it will be interesting to see if they offer anything. Thanks again
  22. Wow I've just read about this but it seems I'm months behind you lot lol!!! My husband gets Incapacity Benefit and I had no idea this was being replaced by something else and I read forums / disabilty websites etc on a wekly basis so I'm surprised I havent spotted it somewhere before now! I'm found a good website with lots of info on it but i'm not sure if i can post the link or not, but the way I have read it is that even existing claimants are going to have to have new application forms and new tests to go to, is this correct? I know it says "At a later date" for existing claimaints but I would like to have a rough idea of what is going on. My hubby spent almost a year getting his IB sorted out after it was stopped abruptly due to the dreaded "Medical" where he scored no points. I would hate for him to have to go through all that again.
  23. We are in receipt of council tax benefit and also help with mortgage costs as we own. My husband had 2 strokes and has been on Incapacity Benefit and DLA (and 10p per week IS) since October 2006. He is registered as partially sighted and is on the UK blind register, but he was turned down for DLA middle rate approx 6 months ago, he initially didnt recieve any mobility rate but we appealed that and they increased it to the low rate instead of nothing. I was on maternity leave when he had his strokes, but after that ended I couldn't go back as he was unfit to look after the new child (the one now at nursery!) and he has been granted long term IB. Our other children are 8 and 7 years and are in Primary school.
  24. Hello, My youngest daughter has just started nursery, she isnt 3 until January so she isnt entitled to a free place, but now that the January intake has been scrapped I was told that I had to apply for however many mornings we wanted for the whole school year. We were not allowed to take 1 morning until she is 3, then increase it to 4 or 5 mornings when the placement becomes Government funded. As she is quite intelligent for her age, much more advanced than our other 2 were at her age, we decided to go with 4 mornings, but now we have learnt that they are increasing to £8.50 per morning x 4 mornings each week. My husband is in receipt of Incapacity Benefit, and Low rate DLA, and I am currently at home looking after him although i don't receive any extra money for this, as he was turned down for middle rate DLA. I just wondered if there was any help we could get with the costs until she turns 3 in January as it really is a lot per week out of what we receive. Thank you
  25. Hi all Does anyone know much about this benefit please. My husbands hospital consultant suggested that we should have been told about it, and to apply for it, but I was wondering how it is paid. Is it a benefit instead of IB and DLA, or is it an extra payment made on top. I must admit I havent heard of it before and his CAB worker has never mentioned it either. My husband had a stroke, and consultants suggested it was brought on by his driving job. He currently receives Incap ben, and DLA mobility and care lower rate. (Oh and 10p per week IS). Thanks
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