We've been with Virgin (home phone) for many years (since they were NTL) - never had an issue with paying on time - always paid by Direct Debit. We had a voicemail message asking us to call 150 last week, but to be honest I thought it might be a sales call, so didn't phone back. On Tuesday my son said he hadn't been able to call me on my mobile phone. I tried and it was giving a discontinued tone, so I called to report it as a fault. I was told I would need to be put through to another department, who told me that mobile phone and international calls had been barred from my phone on 12th April due to the fact we had made £121 of calls last month which was unusually high. The bill had been received and wasn't due for payment until 26th April. They asked me if I'd like to be put through to another department as there were packages which could make my bills cheaper. The bill was high as my mother in law had been ill and we'd made quite a few calls to Australia and Spain. It was by no means the highest bill we've had from Virgin media and, as I've said, we have an exemplary payment record. I said I didn't want to speak to another department and wanted the block removed. The following morning the bar was still in place so I phoned again to complain. I was told it would take 24 hours to remove and so I asked to speak to a manager. My son has learning difficulties and needs to be able to phone me from home if there is a problem. I was told he would call back within the hour. Just over an hour later the manager called and asked whether the bar had been removed. I didn't know as hadn't tried so he said he would hang up and call back in 15 mins. 15 mins later the bar still hadn't been removed - I had to go to work so left the house. No message was left, but the bar had been removed when I got home. I'm pretty sure there is nothing in their terms and conditions to say they can unilaterally bar my account without telling me about it. If there had been an emergency I would've been stuck without being able to call mobiles or overseas. I'm going to switch to BT without a doubt. Meanwhile I've made a formal complaint which has yet to be acknowledged.

Thanks for this helpful reply. I made a mistake above- it's the driver's seat that was wet. That's a good idea about hosing it down there and then. I probably need to get my husband to follow me in his car when I go to collect it, so he can bring me home when I reject it? If they refuse to refund do I just leave the car with them and then pursue it through the courts?

We bought a 55 plate C3 pluriel convertible from a car dealer on Saturday 30th July. The price was £4690 and he gave us £1000 trade in for our 03 reg Hyundai. We were aware that some of the earlier models of Pluriel have problems with a leaking roof. The seats seemed fine, with no evidence of water staining and we asked specifically whether there were any problems with water leaks. The salesman told us that he had been informed they don't leak in the main part of the car but into the boot, but they'd had this car a couple of weeks and it had been fine. When we completed the sale, he said we had a 3 month mechanical warranty but he could sell us an extended warranty which would cover against any future problems with the roof. We said we'd have a think about it. On the Weds evening we had a reasonably heavy rainfall. I went out to the car in the morning and the passenger seat was soaking wet. Water was leaking in through the joint which fixes the roof bars on. It was still raining and the water continued to leak in while I was driving and onto my face. I took a photo of the wet seat. My husband phoned the garage who said to bring the car straight back and they would repair it. The garage is 60 miles away, and it took my husband 4 hours on Saturday to drive there and back. He was given a W reg BMW as a courtesy car. On Friday night I emailed the garage. I had done some more research into this model of car and the roof problems are quite common and not easily resolved. I explained that the car was not fit for purpose as I had nowhere undercover to store it and needed to drive it every day and in all weathers for work. I said that if they weren't confident they could fix the problem then please could they give us a full refund and the return of our Hyundai if they still have it. They did not acknowledge or respond to the email. When my husband dropped the car off they claimed to have ordered some parts from Citroen and said they were confident they could fix the leak. I emailed the warranty company on Sunday evening and they responded this morning to say that their warranty does not cover water ingress from any part of the vehicle. My plan is to collect the car after this current repair and inform them that if the problem recurs I will be rejecting the vehicle. I do not have the time to keep running backwards and forwards the 120 mile round trip every weekend or so. As we traded in our old car, and it is probably long gone, would we claim for the full cost of the vehicle? Could we claim for fuel expenses to get to the Garage and back? Is it best to employ a solicitor to write the actual letter about SOGA? Any advice gratefully received. Thank you