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webbscatering

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Posts posted by webbscatering

  1. This arrived twenty minutes ago via email, anything I do?

     

    Dear All,

     I act for the Claimant, Creation Financial Services Limited, in the above-mentioned matter.

     It has come to light that an incorrect copy of the agreement was attached to the Witness Statement of Sarah Louise Hancock dated 119 march 2021. A correct copy of the terms and conditions are attached.

    The defendant is cc’d into this e-mail by way of service of the above-mentioned document.

    I apologise for the lateness of this document and ask that the court could place this before the judge in readiness of the hearing today at 3pm 9reading time from 2:30)

    Kind Regards

     Sarah Hancock

    Agreementpdf-V1.pdf

  2. Good Evening Guys and Dolls,

    yesterday received this email from Shoosmiths with these attachments

     

    unfortunately the court bundle is 24mb but contains statements, letters, telephone logs ...etc. 

    There is their bill which is ridiculous and unjustified as I responded to them in all sincerity for help and an offer thereafter that they came at me with all guns blazing.

     

    Obviously I have to go to court and defend myself which I'm very capable of and won't fold under pressure just because a bloke in a suit thinks he's important and wants me to respect him.

     

    I will obviously be respectful to the judge but believe me I will give the beaks a tough time.

     

    What do I do with this lot?

     

    docs2.pdf

  3. Their witness statement is full of lies especially the section marked "Stay on Proceedings" because:-

    14th February 2020 - they has failed to mention that I responded to their request with a letter, financial statement and supporting documents outlining my pre-pandemic financial situation due to my partners serious ill-health and other issues that effected my money situation.
    19th February 2020 - They returned my original documents
    20th February 2020 - They requested how I was going to sustain the monthly payments
    25th February - I responded to their request.

     

    They failed to produce any enforceable agreement

    They have been relentless in their approach to get me paying more money that I can afford although no formal demands have been made to increase payments they have adopted ruthless methods to get me to comply with their wishes.

    Harassed me with constant phone calls in work - please see their phone logs in their defence pack

    to date all monthly payments have been met (although not formally agreed) and no payments missed would that lend weight to some sort of agreement.

     

    On grounds of hardship...maybe???

    Post pandemic and my financial status has not worsened nor has it improved with both mortgage companies increasing monthly payments to recoup payment holiday.

    I have agreed with other creditors for reduced payments to clear non-essential debts

    Partner has not been able to commit to full time employment and often takes extended periods off from work due to ill-health.

     

     

    claimants N244+WS .pdf

  4. Yes they still have it and still up for taking it off my hands. I’m not sure that I’m entirely to blame for the packaging, when it left me the driver was happy it was sufficiently packed, on a previous occasion the very same driver refused to take something because he’s wasn’t packed to the correct standard. Ever since I have packed everything correctly. So from leaving me to the buyer something happened to the packing and item, more than likely dropped. 
    thanks

  5. Appreciate the help, here is the email sent when I first instigated the claim:-

    Siraj Adrian Tamang (ParcelHero®) 

    14 May 2021, 10:33 BST 

    Dear,

    I am really sorry that your parcel has been damaged during transit, I will do everything I can to help you submit a claim for the damaged items.

    First, we need to assess the level of damage to the packaging and the items inside your shipment, and we do this by reviewing photos of the damage.

    Occasionally we may also need to arrange a physical damage inspection of the items and packaging, in order to process your claim.

    Please do not move the damaged parcel from the delivery location or discard any of the packaging materials, as it may affect your claim.

    Secondly, please submit the following information to support your claim within 14 calendar days of the delivery of your item (The date of delivery being considered as day 1)

    1. Clear images of: 
      a. The external packaging, and especially any visible damages to this material. 
      b. The internal packaging (showing how each item was packaged), including
      any damage caused.
      c. Any damage to the item/s inside the parcel.

    2. Any other supporting documentation or information you wish to provide to 
      support your claim (for example; if the goods were packaged in the original
      manufacturers packaging this information is very useful to support your claim)

    I will then review the evidence you send me, and respond within 7 working days to confirm if a physical damage inspection will be required.

    Then what?
    1. If a physical inspection of your goods is required, it can take up to 14 days to arrange for your goods to be collected, examined and then returned to you.
    2. If the packaging is found to be sufficient and we accept your claim, we will send you a claim form which you must return to us within 7 days.
    3. Once we receive the completed claim form back, it will then take up to 14 days for us to process your claim and issue payment.

    Once again, I’d like to extend my sincere apologies to you and assure you that we take every claim very seriously. At ParcelHero® we are committed to providing the very best service possible and this starts by only working with the best global carriers in the world, and it ends with dedicated customer care when you need our support.

    I will move forward with your claim as soon as I receive your images, and I will do everything I can to ensure this matter is resolved to your satisfaction

    I look forward to hearing from you.

    Yours sincerely

    Siraj Adrian Tamang
    ParcelHero® Claims Department

  6. Morning, 

    I believe most of the packaging was discarded by the buyer who had gone back into the skip to pull out what she could. The item was wrapped in packing film the stuff they use to wrap pallets in before it was packed up.

    That was the first thing they asked was evidence of damage to the box, so the buyer took these pictures and sent them to me, which I passed on to the company.

  7. In my email I stated that the driver could have refused collection if it wasn't packed correctly, also to have broken such an item it would have had to have been dropped from a great height.

    It was Parcel Force who collected the item.

    I will look at the Hermes Sub Forum

    Yes declared it was £75 and asked for £75

     

    Many thanks

    Parcelhero.pdf

  8. Good Evening

     

    Used Parcelhero to deliver a Cast Iron potato chipper, like a fool paid for the extra insurance and stated that the item was over 20kg when it was only 15kg

    Recipient informs with pictures that the item had been delivered broken.

    Applied to Parcelhero for compensation

    After a few email to Parcelhero with picture evidence they refused compensation stating the packaging did not meet the desired specifications

     

    Where do I stand now?

     

    thanks

     

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