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candymatt

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  1. Hi, can somebody please help me. My husband pulled the TV forward to read the gas meter and as he was standing up behind the TV he knocked the TV forward from the stand, and the TV fell onto the floor causing a loud hissing sound. We contacted the Royal & Sunallince to make a claim and they sent a claims specialist out a few days later. He in turn arranged for the TV to be examined by CIIS and this is where are problems have started. They collected the TV the following week (29-09-08) and sent their report back to R & S I don’t know exactly what it said but in their view the damage couldn’t have been caused by the fall!! This is completely untrue; the TV was working perfectly before the accident. This is a valid claim but now they are sending a Senior Claims Investigator out to see us next week to discuss matters with us. In their letter it says “For the avoidance of doubt, please note that all enquiries and information sought are without prejudice both to our rights under, and with regard to the validity of, the insurance policy, and our position is fully reserved” What does this mean exactly? I think they do not believe my husband and myself that the accident happened this way, How can we prove this to them when the report from CIIS states otherwise? We have never made a household insurance claim in well over 15 years. Any help would be gladly appreciated.
  2. Hi Lucid, Thanks for the prompt reply. I will follow your advice and keep you posted. Should i send the letter to the same address i used previously? Thanks
  3. Please can someone help, I sent a S.A.R.S request to LLoyds on the 11th of Jan for my son, it's coming up to the 40 day limit and still nothing has arrived. I sent it to the head office 25 Gresham St London. I know it was signed for on the 17th of Jan as i have proof of postage. What i need to know is what should i do if the statements don't arrive by the 40 day limit???????? Any advice greatly appreciated.
  4. Hi All, Thank god I’ve found this site, it's so informative. After reading through the forums for days I have finally sent off SAR'S request letters for both my husband and myself to Abbey. Sent 11/01/2007. Will keep you informed of the progress. Between us we are hoping to recover around £2500
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