My approach to HSBC was far gentler than some I have seen reported and I wondered if I was being too soft. I was claiming for about £900 worth of charges, and added statutory interest to my claim. It took them about ten days to reply with a standard letter advising that they would look into it, and I hadn't heard any more by the 14 days I had given them.
I decided not to hassle them and wait to see what would happen, and a few days ago I received a refund offer (excluding the statutory interest).
A word of warning though - their letter required me to accept within ten working days of t