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About Mr_Matt

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  1. This topic was closed on 09 March 2019. If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there. If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened. - Consumer Action Group
  2. Alas, it's a listed building so no satellite dishes or cable allowed! Aerial on the roof is the only way forward. I'm going to complain to the lettings agent & landlord anyway as I feel they should have told me there is no aerial especially when I signed a 12 month lease. No TV for a year - now that's a scary thought!
  3. Thanks, thought that was probably the case. So there's no need for them to notify prospective tenants of this? It seems a bit unfair to me.
  4. Hi All I moved into a rented property approximately 10 weeks ago and have had many problems (washing machine, shower, damp etc) which I've thankfully worked through with the letting agent & landlord and got resolved. I'm now tackling some less important problems which leads me to ask whose, if anyone's, responsibility it is to provide an external TV aerial? Currently, there is no external TV aerial servicing the flat and I've tried an internal aerial with booster but it doesn't anything. Every other flat in the block has it's own aerial on the roof but not mine! There was no m
  5. Finally a response from Abbey: "Blah, blah....after making a search for this data based on the information you provided, I regret that we have been unable to locate any information regarding the actual account and as such we can find no transactional information. Blah, blah returning your £10 etc. Historical information can only be retained if there is a legitimate reason for processing the personal data in accordance with the rights of the individual. It is possible that due to the time that has elapsed since the account has been redeemed or closed, the original files may have bee
  6. I had this happen to me although the offer was 25% of the debt if I paid within 1 week which I duly did and the account was settled. For me it made sense to pay it but your situation is clearly different. I did have charges prior to the account defaulting. Does anyone know if it would be worth claiming for these charges in light of the hefty discount I received? Is that being too greedy? It may be that you could claim for all the charges you received on the account and then pay them off with these!
  7. Hi again I have now spoken with six different departments at Abbey and none of them have any record of my account with them. I will send a DPA request to them and see what they come back with. What are the repercussions if they cannot supply the data requested? Thanks in advance Matt
  8. One further query. I found from my Experian report that the account was opened in 1997 and settled in March 2001. Is the six year period from the opening of the account or the closing date? It may not be worth pursuing! Thanks once again. Matt
  9. Thanks guys. I thought it sounded a bit odd that they didn't have this info. I will pursue it further and post how I get on. Thanks again.
  10. Hi All Can someone tell me how long a credit card company or bank is legally obliged to hold your records after the accounts have been closed? I had an Abbey National account which I closed around 2001/2002. When I phoned them today to try and get the account number they said they had no record of it! The lady said they don't hold closed account details for more than 1 year. I said I was sure that they were obliged to hold it for longer than that but she was adamant. Any help appreciated! Matt
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