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About martinsimon1

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  1. This topic was closed on 03/07/19. If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there. If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened. - Consumer Action Group
  2. i had success in my previous case and now have the unfortunate problem of being charged £50.00 for going over my overdraft by £40.00 for two days!!! what do i do from here. do i go through the whole process again? i have phoned the bank and suggested that they don't charge me as i have been refunded in the past, but all i get is we will look into it.
  3. I would just like to thank everyone that has helped with my thread, case closed!!! lets just say i'm happy
  4. Right, claim posted today, let's see how it goes. I'll keep everyone in the loop!
  5. Right the 14 days are over so i am busy with my moneyclaim, Wow i didn't realise these things could be so confusing, i have removed the temporary overdraft set up fees and included my latest fee and started with my claim, now two problems, 1) i can't get the details of the claim below 25 lines (it has to be 24 to go through) and i want to make sure it is ok. here it is I have a contract with HSBC dated March 2003 and which is conducted on their standard terms and conditions. I am claiming the return of money taken by HSBC in the way of charges over the last 03 years plus the
  6. Right the 14 days is up from the 2nd letter, i am going to download and fill in the 8% spreadsheet, there is just a couple of things i need to clear up before i submit my claim. I understand that i can claim for going over my overdraft fees, can i also claim against the interest they charge me at tha same time? also temporary overdraft limit fees of £20.00 every time they set up a temporary overdraft? also charges for recalling a standing order? also stopped cheque charges, i'm hoping somebody can clear this up for me, i'm also wondering whether or not i should open up a 2nd account??? thanks
  7. right, had my 3rd letter back from HSBC (Phil Beaumont) it reads as follows: Dear Mr XXXXXXX Ref: XXXXXXXXXX thank you for your further letter i can confirm that the bank's position has been clearly stated in our letter dated 27 march 2006. this letter constituted our final response with regard to this matter and advised that should you remain unsatisfied you have the option to refer to the financial ombudsman service as detailed in the leaflet provided. yours sincerely phil beaumont senior service quality officer Well fancy that another standard response, do
  8. Still waioting for a reply from HSBC regarding my 2nd letter, got my statement for this month and they are going to charge me £125.00 this month, it's ridiculous!!!! I haven't included this amount in the amount i am claiming back, can i add it on later???
  9. Right 2nd letters sent out 1 to my branch and one to Mr Phil Beaumont in Leeds, here's hoping!!!!!!!!!!!!
  10. Thanks for that, do i send a letter to my branch and to the person that sent me the 2nd letter?
  11. Hi, I did my first letter to HSBC on the 14th March 2006, they responded with the standard 1st letter stating that they are looking into matters and will contact me with a full response as soon as they have completed their investigations. They also included a copy of their leaflet that explains how their matters are dealt with. This letter was pp'd on behalf of David L Johnson who seems to be the Customer Service Officer. Looked on this site and found out that this is a standard letter, so i thought i will wait until the 14 days are through and then take the 2nd step. I received a 2nd letter
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