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About yellowplum

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  1. Thanks for the help. I'll put in a claim against them, see what happens as you suggest I doubt it will be a walk in the park. It is just another avenue, to be honest their entire attitude has been not to engage - lets see what happens - happily come back and provide updates.
  2. Ok I will give it a go with Lufthansa on what you suggest. Just one question here, if they don't response/decline what is the course of action to further the complaint and claim for the compensation?
  3. Thanks for the quick reply, for clarity I presume this is including and regardless of the refund to the portion of my ticket that I attempted to claim from them, it is either or scenario. Also do I have to go back to SOP to claim against Lufthansa? What do you suggest is the best course of action to take now that SOP have decreed that Lufthansa should refund me and I tried to claim from Amex but they didn't uphold the charge back for the ticket? Does Covid not impact on them giving out compensation also?
  4. Lufthansa originally offered everyone a voucher and the ability to rebook any flight anywhere pay the difference no fees to change anything. When I phoned to do this they told me that I had used half the ticket and they didn't know what to do. I was told that I couldn't change the ticket only stick to the same location. I was offered the choice of a full refund at the time or change the ticket. I opted for neither and left it. It was only then that Lufthansa then subsequently emailed to state the flight had been cancelled and offered a refund. I've uploaded the tic
  5. I purchased a return ticket from LCA to LON in October 2019, the return date to LCA was set as June 2020. However Lufthansa cancelled the flight due to the pandemic. They did not allow me to partake in the voucher programme however they did issue me with correspondence stating they cancelled the flight and that I would be refunded. Needless to say that I was not, so I complained and complained and was ignored. I passed the matter to SOP the German arbitration agency that I was informed I had to complain through. SOP wrote back to me informing me that L
  6. It was a regular £9 pcm until June 2012, the single payment was in July 2015 for £200. During the mediation call this morning they said that they were waiting for Lloyds to provide the evidence that the payment was made to them and then passed across. Lowell haven't provided anything, however again during the call the mediator stated that they had a copy of the original agreement for the card and a statement up to June 2012 but not about the single payment, they were still waiting for information on that one. They have not sent anything through to us at home, this was the hear
  7. We can't find any record of this payment, but lets hypothetically say - If the payment was made to Lloyds and they forwarded it to Lowell what position does this put us in? (still waiting for them to prove it but they haven't sent anything through, although during the call she said that they had the original agreement and a statement but not anything on this payment).
  8. Well went through it lasting just over 12 mins in total. Lowell claim a payment was made in 2015 to the card but can't at this stage provide proof. An agreement to pay was made on the card until 6 June 2012 which is the record we have. The payment is alleged to have been made to Lloyds who then forwarded the payment to Lowell, but there is no evidence of this at the moment. They only offered an instalment plan in the conversation and the mediator then terminated and said it will go to court.
  9. Did you mean Yes to the first part that it terminates the call? Or Yes to the second and go through it?
  10. I have received the call and was given authorisation to complete the mediation. The person booking asked the same information, I said yes but I saw that I will be asked again on the day - tomorrow. Lowell have still not sent anything through regarding the paperwork in this case that we requested with the letters. So for clarity I presume that when asked at the start of the call that they have provided everything I say No and it terminates the Mediation? Or just go through it and say they have given nothing and it is statute barred?
  11. I have received an email advising that they want to mediate and we both agree, I have to send this back again and tick the same two questions that we previously discussed. I presume I do the same again and say yes that I have had all the paperwork as from what you say they will ask me again over the phone?
  12. Thanks for the prompt reply, So just say yes to it all and then when it comes to the call say no is what you are suggesting as they ask the same two questions again. Can I ask what about the application to throw it out? Not yet? Or not at all?
  13. Ok, here is the current position. The claimant hasn't supplied any documentation as requested from them. They have filed an allocation questionnaire for small claims and asked for mediation. However I wanted to know how best to complete the allocation questionnaire I have received. The mediation questionnaire asks two questions: 1. For mediation to be successful there needs to be some flexibility from all parties and a willingness to listen and consider each others positions. 2. I can confirm that I have enough information about the claim to allow me to enter into negotiatio
  14. Just have a query with regards to Money Claim online filing responses. I have filed the defence within the 33 days that is allowed by the acknowledgement of service, but all I see in the little box is the following - Your defence was submitted on 02/08/2018 at 13:54:24 - I do not see it acknowledged. I was under the impression that it gets acknowledged on the same day electronically? Do I need to do anything?
  15. Thanks for this. I received two items in the post on Friday, the first was a letter from Lowells dated 9 July stating we have already issued proceedings against you (even though it is dated 7 days after the date of issue). The second which was more interesting was the statements from Santander, I have seen when the last payment was made - however, I must stress that this payment is purely written as 'lloyds credit card' and does not have a reference number showed to make it clear. This payment was sent as a FP on the 1 June 2012. Which, ever with my lay understanding this woul
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