I bought it last summer, brand new from the Aprilia main dealer in London

Hi All, Im looking for some advice, I had an accident on my scooter 5 weeks ago today which was caused when I the left hand grip came off in my hand as came down the kerb to join the road, I wasnt riding quickly or erratically but I lost control and ended up hitting the kerb on the other side of the road, it wasnt a high speed impact, infact it was almost humorous as to how slow the crash was, but my scooter was damaged and unridable. Obviously I examined the hand grip and there was no obvious way it was fixed to the handlebar, it wasnt glued, nor held on with screws and nothing had broken, it simply slid off in my hand. I purchased the scooter new last summer, new from the Aprilia Centre in London, so I contacted them, and used the company that they recommended to have the scooter recovered at a cost of £140.00. I wrote to them asking that the scooter should be repaired at thier cost and that they should refund my out of pocket expenses. I have continually chased them for the 5 weeks and not until yesterday did I get a response which was that I should take the issue up with my insurers, but I dont see why I should because the accident was caused by what is in effect mechanical failure, but also because I am only insured tpft so I doubt my insurers will actually entertain this idea. I have contact my local trading standards, and sent to them 2 weeks ago copies of all my communications, but since they havent got back to me about what they are doing so I dont hold out any hope, certainly they havent contacted the Aprilia Centre. I am a a loss as to what to how to proceed because I dont see that I should cover any of the cost, it isnt my fault, I am stll paying for te scooter and I am also pain for the underground so i am by now £350 out of pocket which is increasing weekly, and my scooter is still at the dealers, unfixed. So if any one could offer any advice I would be happy to hear it. all the best Richard

Over the 10 years charges amount to approx £2600, for the last 6 its approx £1600, so what do you think my best course of action is?, go for the last 10 or not?

So I have sent of my initial letter requesting information with a cheque for £10, as per the template. After a couple of weeks they sent a response asking for £5 statement fee, this was ambiguous as to if this was a fee per statement or for the lot, I responded that I had paid and that they had to provide the information requested. 41 days after I sent my original letter I received 1 big statement dating back 10 years. If I look to recover all charges for the 10 years will this invalidate my claim when I make it, or should I be not quite so eager and just claim for the last 6, and if I am restricted to 6 years is it 6 years from the date of my initial letter requesting information, or will it be 6 years from the date I write to the bank requesting a refund.?? look forward to thoughts Tricks

Recently on a night out in canary wharf I had my scooter towed by a private company, canary wharf being private land. I was able to recover it at a cost of £180, I had parked there for 3 hours until I noticed that it had been taken. My scooter was parked off the road, next to a fence, not causing an obstruction. The reason that they gave was that it had been left unattended, and that there are signs as you enter canary wharf giving warning. Obviously when I parked I had not seen any signs other than one on the railing saying that anything locked to them would be removed. The following day I returned to canary wharf and saw a sign as I enterd which warned that it was not allowed for vehicles to be parked on the road and that any left unattended would be removed. My point being that I was not parked on the road, and that because of an absence of a comma on thier sign it implied that unattended vehicles parked on the road would be removed and not simply that any unattended vehicle would be removed. therefore I feel that removing my scooter was unfair, do I have a course to challenge this and how do I do it?.