This topic was closed on 09 March 2019. If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there. If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened. - Consumer Action Group

This topic was closed on 03/05/19. If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support their. If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened. - Consumer Action Group

This topic was closed on 03/05/19. If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support their. If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened. - Consumer Action Group

This topic was closed on 03/05/19. If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support their. If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened. - Consumer Action Group

Hi, Did you have to make your claim in the end? If so and you need to cancel it, don't be in a hurry to do so!! (I know you probably know!!!) I received my cheque this morning, just over a week after receiving my offer letter, where some people have had to wait longer(up to 3 weeks!). I haven't cancelled my claim yet (doing it today!) and today was the last day of the 28 days. Congratulations!!! Always good to hear a winning claim against Cap 1!!!

Hi, Got my cheque this morning!!! Pretty quick for Capital 1!! I think the fact that I haven't cancelled my claim yet helped!!(today was the last day of the 28days). How do I cancel my claim? Can I do it online? I've tried calling the customer service number but was on hold for 10 minutes before giving up!! (don't want to waste my capital 1 money on capital one business now do I!!!) Thanks.....donation will come when my cheque clears!!

Congrats!!! Worth all the 'hard' work!!!

Thanks everyone! I got a letter off cap 1 this morning saying they have wiped off my balance and I should receive my cheque within 14 days. Yay!! I am sooooooo glad I continued with my claim as there were so many times I wanted to just give up. Just need to notify the court, then start my mums claim!!! Sadly (for Capital 1), I didn't get a confidentiality agreement so made no such promise to Cap 1!!! I think I'll enjoy doing hers even more than mine as they have been awful to her, harrassing her 3 times a day for 2 weeks after my dad died!!! Why should they be allowed to get away with it!?!?! Will start a new post for hers and keep you posted!!!

They are paying my balance and sending me a cheque for the difference (about 340). Couldn't have happened at a better time!!! I have to admit I was considering accepting an offer to just wipe off my balance, but thankfully I never received one and was offered the full amount instead! I was terrified of it actually going to court so glad it never made it that far!!! I will say to people who are starting their claim or considering doing it, GO FOR IT!!! I got £713 for three letters work!!! Not bad!!! Obviously I never would've got it without the great help from everyone here so am really really greatful to the mods and everyone else!!!

Awwwwwwwwwwww........just checked and I can no longer access my account online. Does that mean Capital 1 don't want me anymore!??! Tee hee hee!!! I'll just assume they've received my letter accepting the offer. Hopefully the cheque shall on my doorstep within the week. Has anyone else had a cheque from them? How long did it take to come?

Congrats!!!

Yay.............speed all round!!!! And abig helping for Cap 1 to get off their bums and do some work!!!

YAY YAY YAY YAY YAY YAY YAY YAY YAY YAY YAY YAY YAY YAY YAY YAY YAY YAY YAY YAY YAY YAY YAY YAY YAY YAY YAY YAY YAY YAY YAY YAY YAY YAY YAY YAY YAY YAY YAY YAY YAY YAY YAY YAY YAY YAY YAY YAY !!! Got a letter today offering all my money back (£713.47)in full and final settlement. They sent the standard "no liability" thing but as I have no intention of using them again I'm just going to sign and send it back. Thank you soooooooooooo much to everyone who has helped on this site. I will of course make a donation as soon as my cheque comes through (353.61 after they've wiped out my card!!) I got the letter an hour ago and I'm still buzzing!!! Is that sad or what!!?!??

Well done hun!!! I got the same letter and full refund too.............yayayay!!!

Hi, I've just had a fun phonecall with capital 1 (following 15-20 missed calls within the last 24 hours GRRRRRR). They phoned and asked why I hadn't made a payment and I need to make one yadda yadda. I took a lot of pleasure in telling them about the letter I had received this morning! The bloke sounded a bit surprised........do the various departments within Cap 1 not speak to each other!??! He has now made a note on my account!!! And my letter has been sent off at 2 o'clock.........how long do they usually take to send out the cheque etc?