Good luck!! Let us know what happens.

The APR looks to be about 75% which is, of course, very high. However, these companies argue that they need to charge a higher APR because the loans are relatively small amounts. If they were charging 10% APr their cash profit(before paying any wages and costs) would be around £85 and they say they couldn't afford to do that. I don't think you have any kind of claim in regards to the interest rate. With your old mortgage you probably had some charges applied and could claim these back. Was it in the last 6 years?

The interest rate may be high (how long is th term of each loan) but this in itself is not illegal. What were the reasons for the original financial difficulties, were you charged and/or defaulted on credit you had outstanding back then?

Start with a SAR to each company that you think has applied unlawful charges to any account you have held in the last 6 years. Have you read the FAQs yet?

If the case is settled then the terms of the settlement are up to you. You can insist on being paid by cheque as a term of the settlement.

If you have been defaulted while the account was in dispute, the bank has breached The Banking Code. I would suggest writing a preliminary letter to explain to the bank that the account was in dispute and they have signed up to the Banking Code that prohibits this. Tell them they have 14 days to remove the default or you will send them a letter before action giving them 14 days to comply or face court action. If you have no joy by this stage file an N1 application to the County Court to have them remove the default as the account was in dispute. When you signed up to this account you knew the bank was a member of the Banking Code and this was a significant reason that you went to them in the first place. Even though the Banking Code is voluntary membership you can treat it as though it were an integral part of the original terms and conditions for the account. I have done this and the default was removed and court fees refunded after I filed the claim.

Read these first and then come back with any questions you have if you don't understand anything.

Most driving offences are classed as criminal and so you do have a record. However, usually when in a situation where you have to declare any criminal convictions, driving offences are excluded. (Driving without insurance is often not excluded)

If the bank offer the full amount before you file your moneyclaim then you can't claim the 8% interest. Once you have filed the claim the 8% interest becomes part of the claim and to settle you should insist they pay this too.

I think invoicing them for £12 is a bit steep. Surely it doesn't cost that much to send a letter....LOL

You can still do a SAR for any account used in the last six years. Try reading through these FAQS first

[email protected] Customer Relations 0845 603 7923

Good luck...not that you need it;)

They have until Monday

Good luck....not that you need luck;)

If you mean the SAR then yes, wait 40 days. It will not hurt to call them the week before the time is up to remind them of the deadline.

I think the fact that the car was still under warranty yet the car was sold as 'not driving' clearly shows that the finance company has ignored it's duty of care and this is the angle I would pursue it from. What are you planning to do next?

As you've sent the letters by registered post, they have obviously been received. Don't worry that you haven't heard anything. Continue with your moneyclaim. Have you read up on how to do that?

Please read this. And this I think that is exactly what you need to do.

You don't have to have the money credited to your account if they offer to settle. You are perfectly within your rights to ask for a cheque. (or even cash)

Section 13.6 of the Banking Code: 13.6 We may give information to credit reference agencies about the personal debts you owe us if: • you have fallen behind with your payments; • the amount owed is not in dispute; and • you have not made proposals we are satisfied with for repaying your debt, following our formal demand.

Have you just sen the preliminary letter or have you sent the Letter before Action too? This is why you should really send the letters recorded delivery. Send them a copy of the letters but proceed with your timescale.

Start by reading the FAQs. You need read and understand the basic principles first and then come back and ask about anything you haven't understood. There are lots of people who will help here.

Don't worry. Lots of people don't hear anything at all until the claim is issued. As for not sending recorded delivery, again don't worry. You can assume they get your letters two days after you post them first class. Of course, the anks do sometimes claim they haven't received letters, but worst case scenario is that you send it again. Even then don't change the timeframe of your action. Expect a reply very soon after you issue the claim

If the £560 is all charges then you can stick to your guns and receive the whole amount back. If you want the amount paid to you as a cheque then insist that this is done. They are the ones trying to settle, not you, so make them settle on your terms. The fact that they wrote off £500 makes no difference. They did this for a commercial reason, not because they have charged you unlawfully. Did they register a default for that account? When you paid off the account Iassume they accepted the payment as full and final settlement, so they cannot mix the two issues.