Sorry Kimmy, in my excitement I forgot to write his name down - Tony, Tom??!...standby for an update tomorrow

Right, new bod has just called me as he's taken over from Anthony Lombardi who's left (that's the second person handling my claims that has left the company) He wanted to discuss my claim for costs, saying he could probably pay the £40 disbursements but not the whole costs. Again, I listened, then said I'd rather leave it for the judge to decide. Then he said, well we can probably do better than £40...then I stopped him. I told him with all due respect that I've had numerous convos with Barclays and would like to let him know that I am looking for the full amount. Anything else is a waste of his and my time, see you in court otherwise. He asked me if he could call me back tomorrow...I said of course you can

Malac, just wanted to add that it's nothing to panic about, it just means that your claim is progressing as normal and that you'll be receiving the next set of documents (as midge said) in the post.

Pmsl Bong! They will ring back....

Nice one gizitbak, it's always best to confirm all conversations in writing for back up anyway. The SAR is the official doc, so without could have faffed around for a while. Now, as you say, they have 40 days to comply

You're enjoying this now aren't you?!!

OMG B1tor!! Well done, and congrats...woooooohhhooooooooooooo!!

Yes, I'd leave it too...don't know how well you will be able to bargain, but if you don't ask, you don't get

NRF, in order to amend your court claim, you'd have to pay a £35 non-refundable amendment fee, which you can't claim back as it's your error. You'd have to fill in an N244 form: http://www.consumeractiongroup.co.uk/forum/bank-templates-library/41901-form-n244-application-notice.html The courts would then re-submit the claim so the acknowledgment etc starts all over again. How much interest are we talking? If it's not much, it may not be worth the effort...so it's up to you really.

Aww bless, I'm sure they'll be back on the phone to you. Will pm you....

Oops, Michael's and my post crossed online!

Just proceed as normal NRF, nothing to panic about. The judge will now look at both sets of paperwork and decide on what track to allocate the claim to (most likely small claims) and so you will receive an Allocation Questionnaire to fill in, in due course, as will Barclays. Just sit and wait for the court to get back to you for now, and in the meantime, familiarise yourself with what to do when the AQ arrives: http://www.consumeractiongroup.co.uk/forum/bank-templates-library/11644-allocation-questionnaires-guide-completion.html

Hi Viv, as long as you had equal authority on the joint account, there is no need to file the claim in joint names. As long as you are getting the relevant paperwork through the courts on both your claims, Barclays will be sent copies from the court too. Don't be surprised if they end up being handled/settled at different times, it's just the way it can go sometimes. Just for your info I claimed on a joint account for me and my hubby successfully, with no mention of his name apart from to inform them initially that it was a joint account in the SAR. After that I did everything myself and even filed in my own name. That was settled last month by Halifax. As for Barclays, to show you the difference in timing, my husband's and my claims were started on the same date, but mine was settled a few weeks ago, and I'm still waiting on the other one!

Hi there, There is always the risk that Banks may retaliate and close your account, but mostly they don't as they are now handling thousands of penalty charge claims. If you are anxious about account closure, you need to look into opening a parachute account as a back-up. Information on this can be found in the FAQS. By all means go ahead and start your claim by sending the first letter based on the info you have, and in the meantime request your statements too, as they may unearth further charges. You can add more charges to your claim up until the point you file a court claim. After that, any new charges will have to wait for a new claim

Oh Wilks good for you...if they've called you to try and settle out of court, I'm sure they'll ring back with a better offer, and eventually the full offer. Remember to stick to your guns! Who was it that spoke to you?

gjindancer, I just wanted to add here that Barclays called me about six times before they finally settled on a Friday, when I was due in court the following Tuesday. In their initial calls they were very adamant that they WOULD NOT pay me the full amount, that their partial offer was very reasonable, blah blah, that I would lose in court etc. etc. I listened politely, and simply said that we can dance around legalities and issues all we like in court, I don't want to discuss all this over a phone; We'll let the judge decide; Please only call me if you are willing to settle in full etc. They soon got the message, because on the final call, when he made me yet another partial offer, I said 'You are wasting my time. My position is perfectly clear. Unless you are making the full offer, I will see you in court.' He (Anthony Lombardi) conceded and asked me what figure would I settle at? I gave him all the figures up-to-date (not forgetting court fee, AQ fee, Interest, daily interest) and he settled there and then. Basically what I'm trying to say is that you have to play them at their game. They will keep calling you to get you nervous, and make you fold. You have to stick to your guns, don't bother getting into any discussions and make them understand that you will leave all discussions for court and the judge. The minute they realise you're not going to give in...they will fold themselves HTHs

Welcome taff, let the games begin

Hi Chris, irrespective of whether your original SOC was wrong or not, they have still come in short, even of the original figure. They will have received your LBA by now too. Nothing changes, give them a call on Monday and ask them to up the figure to the full amount of £908. If they say we won't, it's your decision what you do, but personally I wouldn't accept the lesser offer. If you want to take what they have offered, then fine. But if you are hoping to get the lot, then just say fine, I'll proceed as normal and file a court claim in xx days. Since there is not a huge difference, they may even raise the offer to the full amount over the phone. See how it goes. Call the number on the offer letter, even if it's customer services. Let us know how you get on. My feelings on all this, as has always been, is if they can come close to the full amount, then they can pay the lot just as well

Wilkins hope the pms and chats have helped put your mind at ease. We will chat more before you are due in court anyway, but I hope what we've discussed makes sense. We're all behind you on this, every step of the way

Fair enough I think they can take up to 10 days to pay, as it's a small amount, and there's no imminent court hearing for it to be settled urgently. If you don't see the money by say 7 days, give them a chaser.

SSL, I think it is defo worth a call. It's only another £25 they have to raise and I'm sure if she pushes them they'll offer the full amount and get it over with. If they don't tell her to say fine, I'll proceed as normal. They'll soon be calling her to settle the full amount

No probs Nailz, now you've won, you can pass the same knowledge and confidence to many others to come Power to the PEOPLE!!

Oh Nailz that's FANTASTIC! I am SO happy for you...see! Many many congrats and ENJOY!

Chatroom Wilkins....see you there....

Wilkins, when you get back from the school run (!) please pm me and we'll catch up again in the chat room. Glenn has also pm'd you on this. All is not lost my friend....the game is well and truly on!