Hi Yesterday a baliff called to collect outstanding council tax, we had previously had a letter, I wrote to them and the council because we were trying to get some housing benefit which has since been denied. The amount they want is £361.00 difference to the balance owed to the council, I spoke to the council and they dont want to know, they said we have to deal with the appointed baliff. So i called them to advise that we are currently remortgaging so we can clear all the arrears it was £2973.00, but would not have the funds for approximately 7/10 days. As an interim I sent them a payment of £200.00. When I got home yesterday hubbie showed me some papers that had been posted through the door, I had told him not to answer if they called. He said the guy sat there for an hour outside. What is our concern is that at the bottom of the letters they have entered as inventory his car reg no, well how did they get the details. We live in a culdesac and it was parked in the road, seems to me they must have access to DVLA. My question is can they do this? Thanks SB

Hi I would firstly like to say thank you to everyone on the site its only by reading the progress many of you are making/made with claims that has given me the encouragement to pursue Abbey. I have followed the process and fortunately I had 4 yrs bank statements so on 11August have sent my claim to request a refund of £3593 worth of charges, they have til this friday to respond, otherwise I shall be sending my LBA. I think it will be after this point that I will need some assistance to submit a moneyclaim on line. Well thanks again, I will contine to read the messages and will keep you updated. Sue