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About Greendeco

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  1. Thank you and yes you were right, however, I’m still raising a complaint. at no time did Citibank inform me that there was an issue and why. when I called them they were unclear about what was happening and unhelpful. this has caused me huge stress, and I have fibromyalgia so stress causes my pain to flare up, so I’ve been bad for two days now. obviously my illness isn’t their fault but not being able to deal with customers with concerns adequately is. thank you to everyone who responded. I really do appreciate your help.
  2. The DWP won’t help as according to them they’ve made the payment, and it’s the bank who has the money and they need to put it in my account. ive raised a formal complaint via secure messaging on the online banking and if it’s not in tomorrow I’ll ring again. trouble is I really found it hard with the call handlers, they didn’t seem to comprehend this was coming from DWP. ive sent all the references from the last payment so I’m hoping they can trace it. there was no sense of urgency with them and they had no idea why there was an issue. I’ll escalate i
  3. Hi is anyone else having an issue where a payment they were expecting is not showing in their bank? my ESA should have been in my Citibank acct on 2 Jan 2020, it’s still not there DWP have twice confirmed they sent it and it’s been accepted by the bank. i can’t get any sense out of the call handlers, they keep asking what bank is the payment from and I keep telling them it’s from the U.K. govt. ive referred them to the previous payment for reference purposes. ive seen nothing much on social media apart from problems with fast payments at Lloyd’s (Citib
  4. Ok I’ll stick to sending SAR to BC and see what that brings thank you very much for your help and advice
  5. I’m tempted to write to them stating I won’t be paying as in my opinion the debt is statute barred, and unless they can prove otherwise, they need to stop trying to recover. This should at least give me the date on which the debt will become statute barred if it’s not already because they can’t prove it isn’t. I will SAR BC
  6. If the last payment was 29/07/14 (which they have provided no proof for) then will the debt be statute barred this year, six years after that? i do not think I’ve acknowledged the debt since then? should I keep asking for documentation?
  7. If the last payment was 29/07/14 (which they have provided no proof for) then will the debt be statute barred this year, six years after that? i do not think I’ve acknowledged the debt since then? should I keep asking for documentation?
  8. That was probably me misinterpreting the advice, as I had no paperwork to rely on I had no idea when the default happened and when the debt was passed on.
  9. I want to change my bank account because my current one is rubbish I’m not bothered about my credit record for getting overdraft or loan, just need a basic account. if they’ve informed me the debt is legally enforceable but they’re still going to chase me for repayment when does that tip over into harassment? im thinking of writing to them stating I will not be paying the debt as it’s legally unenforceable and if they continue to hound me I will write to the FCA
  10. are there any downsides to ignoring? They aren’t allowed to phone me because I’ve got serious mental health issues, and I’m happy to keep putting the letters in the bin. I could do with changing my bank account though so I’d rather not have anything on my credit record.
  11. Hi can anyone make sense of this because I can’t. i got a pre court form from Cohen solicitors/hoist finance relating to an old Barclaycard debt I thought was time barred. following advice from here, I sent back form asking for more info, stating time barred and did a SAR to Robinson Way. Didn’t get a response within 30 days but following that got a letter saying they were still looking for information and all action on the account held. just received a letter today (no copies of any original documentation though) that states: we would like to now
  12. I'm in the same boat, got awarded support group November 17 got ESA50 form Oct 17 and now assessment end of this month. I'm thoroughly fed up, the stress of the assessment makes me very ill and its unnecessary I'm not going to get better. In fact I'm worse, got four hospital referrals on the go currently. It's just designed to make you give up
  13. In relations to the overpayment it is £443 about one months wages, I did not know I had been overpaid as apparently when I started I was paid in advance, I just thought it was money I was due. I finished work on 7th January and was paid on the 10th. I did not contact M&S they contacted me. As regards my accident, I came into the staff part of the premises (reception area) before my shift started and slipped on a wet floor, someone had spilled something by looks of it - there were no signs up as they had not been aware of it before I fell. I was told to wait on the floor until a first aid
  14. Hello in January 2012 I had to give up my part time job at M&S due to ill health, I was suffering anxiety and depression and joint pains. I got a new manager and section Co and they basically forced me out by being unsympathetic and behaved 'appallingly' to me according to M&S own counselling service. When I said I wanted to leave due to my depression I was told I only had to give one week notice which I worked, nobody mentioned any money. I had had a fall in work on wet floor and injured myself but didn't take it further as wanted to keep my job. I was paid the week I left and a
  15. Despite me telling them I could only pay £200 and having that set up as my monthly payment they have taken £341 today leaving me not enough money to pay my mortgage. This is making me ill now and I don't know what else to do, any ideas?
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