That is unfair! I got a letter offering a part refund (80% of the total) then I called them. Good Luck. Hopefully when they know your serious and putting a claim in they will change their mind. Good Luck... Sorry the number couldnt help.

Hi Richy277, Yes it was that easy! They were extra nice to me when I called, just advised that I was about to submit a claim but would prefer to resolve the issue with them rather than resorted to a claim and they paid up the full amount. Spoke to them Friday afternoon letter received Saturday morning so I will be sending it back today for a FULL refund. Good Luck

How do I do credit cards? Is it the same procedure?

They have offered me the full amount! YIPEE and only took a month from start to finish! How do I change my title to settled and make a donation please. THANK YOU ALL FOR YOUR HELP!

Decided to give the HSBC a call to see if there willing to refund the charges in full before a claim is filled - number is: 08456028006 - Service Quality Team. They are calling me back today! Will let every one know the outcome.

Thank you letter going in the post tomorrow.

Thank you for the reply. I am just abit worried if I dont accept this I wont get anything back from the HSBC. Is it likely to go to court or are they more likely to settle in full?

I have received a letter from the HSBC with a partial refund of £2055.00 and the claim was for £2508.18 should I accept the offer? or asked for it back in full?

HSBC have put a stop on my account - so looks like they've got my letters.

No Suprise - No response. Sent Letter before Action and was delivered yesterday.... so Im just waiting to see if they respond to this one.... Lets wait and see if they do before the 3rd of October.

Thank u for your replies.... I will keep you informed.

Hi Every one, Just started my claim with the HSBC for the excessive charges I have received over the last 3 years nearly £2,500. Sent prelim letter 31/08 recorded delivery - delivered today. So guess I will just have to wait and see. Can ne one tell me whether it is working days or normal days I have to wait. Ta B3KK1

Hi every one.... Just started my claim 29/08/2006 - Prelim Letter sent to HSBC will keep every one informed. Wish me good luck.