It was the number you gave me 02077564332. I've just tried myself and got her answerphone, but that could be because she's on a call, keep trying

Hi Petcat I'm in the same position as yourself, Inga offered me 65% so I rejected. She then up'd the offer to about 95%, I've been talking to her on the phone trying to chase emails ( aparently they have been moving offices ). she has suggested that we continue all discussions over the phone now. I feel the same as you and just want to get this over with so I'll be accepting her offer ( it's only about £40 less than my full claim )

Well, I finaly managed to speak to Inga, she appologised for not replying to my emails, explaining that they had been moving offices. I didn't realise, but she doen't actualy work for Abbey but for a solicitors firm called Ashurst, hence her new email address:- [email protected] Anyway, she said that she would reply to my email amd I now have an offer on the table of £580. I have emailed her back saying that I will accept this offer on the condition that the full amount is paid into my account. This amount is only £40 short of my full claim minus the GOGW that they have already paid. As far as I'm concerned this is a result and will soon be able to chage my thead title to *****WON***** :D :D

I recieved an eamil from Inga Kirkman today and it would appear that she has a new email address:- [email protected] Inga Kirkman Senior Associate Solicitor, NSW Ashurst Broadwalk House 5 Appold Street London EC2A 2HA Tel: +44 (0)20 7638 1111 Direct: +44 (0)20 7859 2770 Fax: +44 (0)20 7638 1112

I would suggest spending some time reading the FAQs, this will give you an idea of the correct process to follow. You do not say if you have sent a prelim letter or LBA, which you need to do before filing in court, but there is a section in the library explaining how to fill in the N1.

I think some judges are doing this now as they realise that the banks do not attend court. Try getting in touch with Abbey and asking for a settlement of the full amount. I've had a letter from the court saying that the case has been allocated to the small claims track, and if required either party may request a stay.

Well, still no reply from Inga Kirkman I've been tryimh to get through to the telephone number that was on the letter with a copy of Abbeys defence 0207 7564398, but it always goes through to voicemail. I tried another number for the bank charges department who tried to locate here on their directory, only to be told that she doesn't exist. Today I recieved a letter from court saying that my case will allocated to the small claims track, with the hearing to take place on 11th September. Will start to prepare my court bundle now, but expect that Abbey will request for a stay as another delaying tactic.

Well done, I hope that Abbey will be in touch with me soon. I sent Inga Kirkman an email asking for settlement and had an offer of 65%. I've rejected and am still waiting for a reply. I returned my AQs at the end of May and as of yet have had nothing back from the court. I will be rining them on Monday to find out what is happening. Hopefully I'll be joining you in the ''winners enclosure'' soon.

It is wordrd very cleverly, if you have recieved any good will payments from Abbey at any stage of your claim, these will be deducted from the £521. My claim is for £801 and I have recieved £175 GW, I emailed Inga Kirkman asking for the full amount and recieved an offer of £520, but it didn't mention anything about the GW payment. I sent an email back rejecting her offer and asking for the difference minus the GW. I'm still awaiting her reply.

try looking here:- Telecommunications (Fraud) Act 1997 and also here:- Communications Act 2003

Inga is one of the managers in the legal department. I'm at the same stage as yourself, so sent an email to her asking for a settlement adding that it was in both parties interests not to continue with the litigation due to the costs outwaying the amount of the claim. She replied the next day with an offer of £520, my claim is for £800 including interest and costs. Abbey have already paid a GOGW of £175. I have responded by rejecting this offer and asking for the full amount and am still awaiting her reply

ok, I've sent another email to Inga as follows:- Dear Inga Thank you for you offer of £520 in full and final settlement of my claim, however I am not willing to accept this amount. May I make a proposal of an amonut of £600 in full and final settlement. This takes into account my calim of £801.86 minus the gesture of goodwill of £175 that I recieved on 3rd of March 2007. I am willing to accept the amount of £600 to be paid in full into my Abbey account by return in full and final settlement, after which I will then discontinue any further action against Abbey. Thank you Hopefully I will get a prompt reply from her saying yes

are you stalking me Lula?

I rest my case Lula Perhaps Abbey don't have enough ink left in their printers with all the SAR they are dealing with;)

Hi Pondlife you need to click on the icon that says ''new thread'' near the top of the page

Thanks Rooster / Lula I'm not trying to claim money by deception:confused: My claim is for:- £618 in charges £103.81 8% interest £80 court fees total £801.81 They have paid me £175 GOGW This leaves a balance of £626.81 How am I commiting an illegal act?

Just stick to your timetable, Abbey will try to stall as long as possible, you are in control, if you give them 2 weeks to reply to your LBA, and they don't, file in court.

you will probably find if you look on some of your recent statements that the charges go out on the same day every month. So if you have some dates then just use that date for the ones where you only have the month

I have just checked my email and have had a reply from Inga Kirkman below:- Dear Sir, Thank you for your email, however I am instructed to reject your offer as it takes no account for the charges that are incurred by reason of the transactions that have in fact occurred on your account. I am instructed to make a counter offer to you in the sum of £520.00 in full and final settlement of your claim. Any payment would be made without admission of liability by or on behalf of Abbey. Payment would be made into your account (if open) or posted to you. Should you wish to accept this offer please advise by return in order that payment can be processed. Kind regards, Inga Kirkman Abbey have already paid £175 into my account as a GOGW, however there is no mention of this in her email, nor did I make any mention of it as I had sent a rejection letter asking for it to be removed. My question now is, should I reply to her asking for the full amount minus the £175 or still ask for the full amount? If so I would be asking for £626 Also does anyone have any ideas on how to word the reply to her?

Even if there was any opitunity to cancel, I dont see under which part of Ts & Cs you could cancel. In the past when operators have started charging for certain numbers, this has never been given as a reason for cancelation. the operators are trying to protect their revenues, but what doesn't help is when a Sunday newspaper publishes an article telling peopel how to manipulate pricing structures. Had this article not been published, perhaps this would not have happened.

make sure that you read the FAQs in the library section:- http://www.consumeractiongroup.co.uk/forum/faqs-please-read-these/ before you make any claim at court you need to send Abbey a letter before action, including a schedule of the charges that you wish to calim back:- http://www.consumeractiongroup.co.uk/forum/bank-templates-library/92-3-letter-before-action.html it is important that you follow the correct procedures otherwise you may find that further down the line you do not get back your charges

thanks for that, I realised after I posted that I had missed the dot out in her name so have resent

you will find that you contract with Orange is an airtime agreement and that the handset does not form part of that contract, therefore you will not be able to terminate for that reason. You do not say how long you have had the contract for or if you took Orange care. If you have had three replacments with the same fault, then you could ask for a different model, however after 6 months, if you do not have care, then you will be refered back to the manufacturer.

Does anyone have Inga Kirkmans email address as the one I have seems to be wrong?

I'm getting impatient now and have seen a few threads whereby people have contacted Inga Kirkman before court dates have been issued, so have sent the following email to her. Hopefully I will get a quick response. Having submitted my Allocation Questionnaire to Newcastle County Court on 7th May 2007, a copy of which was also sent to yourself with a request to the judge to strike out your defence on the basis that this is a standard defence that is submitted for all claims. I would like you to consider the following. I realise from your defence that you do not agree with my legal analysis that the charges levied to my account amount to penalty clauses and are deemed unfair. I do however recognise the fact that the sum at issue between us is relatively modest and as such, it is not cost effect for either party to take the matter to trial. Therefore in order to avoid the inevitable time and cost associated with pursuing the claim to trial I am willing to settle the claim upon repayment of the charges applied to my account, together with statutory interest and costs totalling £801.81. Only once in receipt of cleared funds will I then discontinue all action against Abbey in connection with this claim. I have attached a copy of the schedule of charges.