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About 221b

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  1. Hi @biggeorge I've done this [at some length] They just keep bouncing back to me the Parcelforce responses. His GPS places him in the area, the parcel was signed for, a neighbour took it [the last two are economical with the truth, obvs]. The Company are now suggesting I contact PF direct myself, but as I understand it, my contract is with the Beauty Company and therefore, I shouldn't have to deal with PF, that's their job, no? Yes, I did pay using my credit card. That's my last option. I'm hoping the Beauty Company will pursue PF for their losses, and send me a replacement parcel or refund me. Hi @squaddie Apparently, I would have had to agree with the sender *prior to them sending* to say yes, it's OK to leave with a neighbour. I don't really consider myself lucky to be £110 out of pocket! As an aside, my postie seems to think that Parcelforce is now a separate division yet still part of the Royal Mail Group. I hadn't realised that it's distinct from Royal Mail Parcels - not really sure why and what that means for me as a consumer... I'd like to know how to approach the Beauty Company to get either a refund or a replacement. Any tips on wording? Thanks all!
  2. Sorry, @Surfer01, I probably wasn't explicit enough when I wrote this: The parcel was not on my doorstep when I returned. No idea where it is or who's got it. Will amend original post
  3. Hello Ten days ago, Parcelforce delivered a parcel for me to my next-door neighbour's doorstep. No card through my door, nothing. She came home from work, saw it there and moved it to my doorstep, thinking it was a mistake on his part. Two days later on my return home from working in Salford, wondering where my £110 parcel had got to, I contacted the Beauty firm who had sent it to me. This is a proper company, not an Ebay person. They emailed me a scan of the signed-for document. It's signed by a "P Thopso0n" and a squiggly circle signature. Having googled, I can see that this is not even a real name. It certainly isn't any of my neighbours. All of whom I trust implicitly. Wondering where I stand legally, as the parcel was not signed for by anyone, let alone me. I'd have thought they'd take it back for redelivery, or hand it to the Post Office [literally opposite] or the local sorting office [a one minute drive away] I've paid in advance and have nothing to show for it, through absolutely no fault of my own The parcel was left on a doorstep. No card through my letterbox. We live on a main A-road on a busy High Street in a market town. If the parcel was moved to my doorstep, it is visible from the main road. It was not there on my return two days later. Any thoughts on what recourse I have? Many thanks, CAGers
  4. Hi Richard What does it say in your T&Cs in your contract with Supercover? It may be that some of tge points you mention are covered there; maybe some are ambiguous and open to interpretation. Find the clauses that relate to the points you've made and post them [not the whole document!] here. Helen
  5. Hi there I didn't choose them; my insurance company did :-| £25 seems like a lot of money for what must be at the very outside 15 minutes work... Just thinking about all the TV investigations that went on around how much in work hours bank admin charges cost and it came out at about £2.50! The mark-up seems a trifle excessive to me, that's all... Thanks for your reply!
  6. Hello I was clocked speeding at 82 mph on a dual carriageway limit of 70mph recently. I was in a hire car at the time and the hire car company, (Enterprise Car Company) have charged my credit card with a £25 'admin' fee. Is this admin fee challengeable, (as in, the banks are having to prove manual intervention and how long it took, so would the hire car company have to do the same?) All I have received is a standard letter, so I fail to see how much 'admin' they've done. All thoughts gratefully received. Many thanks 221b
  7. You're being thanked for making the effort to try and help me. I appreciate it! Take the thanks; they're yours! Best 221b
  8. I was quite careful with the last one, until I slipped on some wet leaves Thanks for your help again, Raymond... 221b
  9. Hello Thought I'd report back on Supercover! After emailing every address I could find at Supercover to tell them I was reporting them to OFT, Consumer Direct & Otelo, if they didn't reply by noon that day, surprisingly enough, 20 mins later I received a call from their complaints officer! I now have in my hot little hand, a shiny new 3G S iPhone, plus return of my £25 excess paid at the time of claim, plus £25 extra. Hurrah! Many thanks to Raymond and dx100uk for your advice... 221b
  10. I bought a new iPhone last year. I insured it with Supercover Insurance within a week of buying it. It was replaced under warranty by o2 after only a few weeks as it was faulty. I got an identical replacement for my iPhone. I informed Supercover of the updated situation. Since then, I fell over early this year and managed to drop my phone into a puddle! The phone stopped working (iPhones don't like water!), so I claimed with Supercover as they cover both liquid and accidental damage. They wrote back after having the phone a few days, saying that as the phone I now have was not the phone originally insured, that I am not eligible for cover. This despite updating my details. Have written to the Claims Manager (16th May) and emailed the claims department several times since, showing scanned confirmation of the transfer by o2 from one phone to another and the altered IMEI number, but they are ignoring me... I've had no reply to my letter nor the emails. What should my next steps be? I am reluctant to phone them as I've no proof of the conversation content afterwards. Many thanks. Helen
  11. Hello Recently (March) a numpty gas contractor upgrading local gas pipework, cut through my and my neighbours' LX cables. As a result we were without either power for 18 hours - 0930 til 0430 the following day. It was not safe to re-connect the gas with a live LX cable waving about. I am self-employed and work from home. I couldn't use my phone nor computer, both of which are absolutely necessary for my job. Also, I had to chuck out all the food in my large fridge-freezer which mounts to a tidy sum with organic meat and shellfish and other expensive goodies inside. The Gas contractors are being charged £20,000 by the Electricity board for doing something so daft, so they will have to pay up big-time for this mistake. I am concerned though, that myself and my neighbour should not go uncompensated for this sloppy workmanship. We had no light, heat, means of cooking or making hot drinks, could not use the washing machine, watch telly etc nor wash ourselves other than in bloody freezing cold water. This was before the clocks changed so we sat in darkness all evening! All in all it was very inconvenient and annoying and costly. My neighbour wrote to the contractors' insurance department several weeks ago. They are being very obstructive about paying up and saying they want receipts for all the food she is claiming for. How ridiculous! Who keeps food bills for 6 months after food has gone in the freezer?? I know that home insurance covers for a set amount for fridge and freezer food, but I'm not sure what this usually is, without writing to my insurers. I also would like to claim for loss of earnings, but am unsure as to how much I should claim for as, being self-employed, my earnings are not set amounts daily. I was also totally unable to apply for work that day - part of what i do involves sending 'quick application' voice clips via the internet to pitch for work, and and making instant turn-around recordings for clients using my computer so that totally went out the window all day. I do not intend to let these bloomin' contractors wriggle out of compensating me and my neighbour, but would like some advice as to what my rights might be before I write to them. At the moment the contractors are deflecting my neighbour at every turn - partly I suspect because she has not had the benefit of this fantastic forum to come to for advice, so has approached it rather gingerly. Many thanks in advance for your thoughts, 221b
  12. I ordered a VERY expensive Vi-Spring mattress from Furniture Village about two weeks ago - it's priced at £2,500. I was actually just in the shop trying mattresses and checking out the prices - I fully intended at some stage to buy this specific Vi-Spring mattress but wanted to shop around for the best price. The sales assistant told me that if my concern about price was holding me back from making my purchase then I didn't have to worry as Furniture Village have a Price Match Promise (PMP) which, should I find the mattress cheaper elsewhere within a given time frame, then I would be able to get the price matched by Furniture Village. Basically I didn't need to shop around up front as I could do it in retrospect in effect. As long as I can provide written proof of a cheaper price. That said, I specifically asked if that included the internet (as I knew I would probably find my cheaper price there), or did it have any other restrictions? Yes, that includes any price you find on the internet the assistant told me, but it has to be within x weeks of purchase. Fine I thought, that's OK, then. This morning, I hear that my bed is ready for delivery. I shop around on the internet and find the mattress cheaper elsewhere - about £180 cheaper. I ring FV and tell them and ask for the price match promise before I pay the balance of £2000 odd and arrange delivery. Yes, that's fine the assistant tells me - I just have to clear it with the manager. I'll call you back. 4 hours, no call. I call again. Apparently the price match now has additional clauses which I was not made aware of at the time of purchase. The price match only includes shops in the local area; does NOT include internet prices, (though I was told most definitely at the time of purchase that it did), and it is at the manager's discretion. None of this was told me at the time of purchase. Manger of store away on course so I asked assistant to call manager and call me back. Assistant rings back with news that Manager will offer £101 off their price. That is not a price match I say and not what I was promised at outset. Senior sales assistant then speaks to me. Says he can't verify what was said at time of original purchase as he wasn't there - ie my word against sales assistant's. But that she (the original assistant) is very senior blah blah blah... Manager offering £101 discount as gesture of goodwill not price match. I ask senior assistant why full details of price match were not given to me at time of purchase. He can't verify what was said at time of purchase. He says they can define PMP as they choose as it's their promise. I ask why I was not told additional fundamentals of PMP at outset as I wouldn't have spent £2,500 knowing what I've been told in retrospect. I thought I was protected. He asked did I expect them to match prices from retailers in Scotland? I said I had no idea, it was their PMP which of course they are entitled to define, but they should inform me of the rules at the outset, not add them at a point convenient to them. I originally asked for details of the PMP to be placed in the purchase wallet with all the other documents at the time of purchase. There was nothing in there and I subsequently find out that Furniture Village produce nothing in writing about their PMP - so how is one to know its terms? I said I felt I was being shoehorned into making the purchase now as I details of the PMP were gradually being revealed to me at a point where I could not cancel the order - I will forfeit my £520 deposit should I do so as the mattresses are made to order. He has arranged for the manager to contact me in the morning. What should I say? What are my rights? How can they offer a "promise" to purchasers then renege on it? Or add clauses verbally as they go along? And how can they offer nothing in writing so the purchasers can't even examine the 'small print'? All advice welcome... 221b PS - Just found this on their website in the FAQs: Do you price match? Furniture Village believe in offering the very best value. In the unlikely event that you find the same item for sale elsewhere at a lower price (including offers) before your furniture is delivered, we will gladly match that price and refund the difference.
  13. I've been through Voda's complaints procedure already - last year in fact - that's how I got to Otelo (the mobile ombudsman). Voda say they have exhausted the complaints procedure which is why they've handed over to a debt recovery agency. I get a bill from Voda from time to time - all the charges are for the phone calls the thief made plus the termination fee of £500 whacked on top. HTH. Thanks 221b
  14. I didn't unfortunately... I was a little dazed and in shock from the theft/recent op and aware I was about to miss my train connecting me to my onward journey home. At that point I thought perhaps I had dropped my things and hadn't really considered I'd been pickpocketed In hindsight I'd have got a copy of the form had I been thinking straight. Voda don't really care whether I reported it or not. They just want me to pay up...
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