I sent a dpa request for 6 years statements to my Halifax branch in October. About a fortnight later I was contacted and told that I would need to pay £10 for them to proceed. I paid this amount on the 13th November and was told that they would be received within 40 days of that date.
The 40 days passed on the 23rd December, I've rung Halifax 3 times since and each time I've been told someone from the branch will be contact me by the end of the day but no-one has. I'm on day 50 now and still no contact or statements from them!!
They are required by law to provide them within the 40 days aren't they? Is it 40 working days or something? What can I do now as they just appear to be ignoring me?