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Baronstoneybroke

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About Baronstoneybroke

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  1. This topic was closed on 03/08/19. If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there. If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened. - Consumer Action Group
  2. This topic was closed on 03/08/19. If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there. If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened. - Consumer Action Group
  3. This topic was closed on 03/07/19. If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there. If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened. - Consumer Action Group
  4. This topic was closed on 03/06/19. If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there. If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened. - Consumer Action Group
  5. This topic was closed on 03/06/19. If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there. If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened. - Consumer Action Group
  6. Unfortunately, it was my beloved who chose them. I normally use an independent supplier near us but we happened to be in Worcester and went in to window shop really. I would not touch Currys with a bargepole.
  7. Ok. The Result. Currys have returned £82 based on 10% off the purchase price, £50 instalation fee and £20 for the 2 missed visits. We have accepted it. I could have argued more but I think we have a moral victory. On my first phone call the bloke started to give me the runaround and when I pulled him up the line suddenly went dead. I rang back and mentioned it to a different operator but said, "It's ok as I have the call recorded. After that there was no problem. Currys have just rung me back for bank and card details for the payment. I have a BT4600 which has a call record facility
  8. No. We paid one installation charge. I note however that Currys is advertising free installation and removal. I think my phone has a recording facility.
  9. Ok. New dishwasher installed. I must point out that my wife paid £50 out of consideration of myself. I am disabled, I and on sticks, I cannot kneel but being an ex-engineer she knows I would have tried to fit it. As it turned out I spent more time scrabbling around trying to fix the leak than if I had fitted it myself. We spent two days waiting for these engineers. Also one day was ticked of as a visit and job completed so if I hadn't got on the phone I would still be waiting The carpet was ripped because of having to move the machine and the leak let the water under the carpet. I will ring them on Monday and let you know the outcome. It may not get anywhere but at least others will learn from this. It is a pity we cannot tell them before they go to Currys.
  10. Well, as I am disabled we paid them £50 to install this machine. We have had 2 no shows. One of them caused by the engineer claiming he had fitted the pipe when in fact he had not come. Having to attend to the leak has caused the flowtex carpet to rip allowing water under the carpet. 30 minute phone calls trying to sort something out. They have ****ed me off. A new machine is due tomorrow. Evidently half the problem is that the machine and engineers come from Kenwood and there is lousy communication
  11. They had removed my dishwasher to install the new one. They installed the pipe fix. I have only tried to stop the leak. Remember I have had 2 no shows from engineers who were upposed to be here. Anyway I emailed them a short term rejection letter. They sent an engineer yesterday (15th) who confirmed thatythe machine cannot be repaired as the pipe is integral with the casing. A new machine has been orderedfor delivery tomorrow. I am phoning them in a moment to confirm that the right hand knows what the left hand is doing then i will email them to keep a record of what is happening. I will also tell them that until this is finished and compensated the 30 day still stands.
  12. I have tried to effect a better repair than the fix they put in. Something that should be easy with the right equipment. However the pipe is plastic and not rubber and will not seal properly. If it had I would have gone for compensation for the mess. Having to remove this machine is ripping our flooring. So the only option is removal and get our money back. I am in the process of writing now.
  13. Yes, I will take them to Court if I have to. Is there an Ombudsman that you get to mediate. Just thinking in case it is a step yoh need to take.
  14. The machine was bought 23.2.18 and delivered 27.2.18 The pipe is the machine waste pipe. They were due 6th March to replace it. No show. I phoned 7th March and arranged today 13th. No show. I signed their delivery note as it having a broken waste pipe
  15. I had a Kewood dishwasher delvered. As the men bought it in after disconnecting and removing my old one I noticed they has managed to deliver it or break on delivery the waste pipe. They connected to my original pipework so that I was not without a washer but my son pointed out it would leak which it has done and it needs towels to soak up the water. He has been employed in and has experience of this trade. I paid £50 for installation and removal. I signed the delivery form as being received broken. I emailed Currys about it I have had to chase Curries and have had two 'no shows' trying to get this machine fixed. The first visit was marked as complete although nobody turned up. Where do I go from here? Tell them to refund my money and pick up their machine or get a partial refund and compensation? What is the best route?
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