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Posts posted by DebzJS

  1. I brought a Dell laptop from Argos 17 months ago. 8 months later it had a motherboard failure & Dell replaced it. Today the motherboard has again failed. I have spoken to Dell support and they advise that it is going to be 180 for repair as the laptop is over 12 months old.


    I understand that the warranty covers me for 12 months, however seeing as the original fault occured when the laptop was 8 months old I think that this shows the laptop is not fit for purpose. It is my understanding that under the sales of goods act, items sold by retailers should last for a suitable amount of time. I feel that a 400 laptop should last more than 17 months, especially without a fault occuring after 8 months.


    Dell are also advising that the replacement motherboard was a refurbished motherboard and therefore would only be expected to last for 3 months. I was not told this at the time and it is not something that I would have accepted.


    Is there anything you can advise?

  2. Hi guys


    I am at the end of my tether with this, so really would like some advice on where I can go with this!


    On the 20th October 2012 I placed at order for a take away with http://www.Just-Eat.co.uk/ it is a take away they recommended under my postcode and one I have used before.


    My order was accepted, I was given a delivery time and money was taken from my debit card


    10 minutes later I had an email from them to advise that the take away I had chosen could no longer deliver to my area as I am too far away (we are on the same street, but that is a different issue!).


    I emailed on the Monday (the 22nd) to ask what would happen next. I had an email from Yusuf Yusuf there who advised me that the money would be back in my account in a day or to! When that didn’t happen, I emailed again and he advised me it would be in my account by the end of the week... When this didn’t happen I wrote on their Facebook page.


    As a result of this David Farrer at their company emailed me to apologise for delay and that there was sometimes a problem with pending transactions on their system. He advised that he would get his admin team to cancel it and issue an immediate refund. This was on the 29th October.


    When I heard nothing more, I emailed on the 1st November to chase. David assured me that it had been done on the 31st October and that I should get my money in 'a few days'.


    As of the 5th November the money was still not in my account - I emailed David to question it. He promised me that the refund had been done and that it would be down to my bank if there were delays. I questioned this but my email to him is as yet unanswered.


    I have called my bank this morning as per Davids advice and they tell me there are no pending transactions on my account.


    I called Just Eat back this morning and spoke to someone else (Daryl) and he apologised. He told me that nothing had been done on the 31st October as promised, that the system seemed to have an error which mean my transaction is showing as completed and not cancelled. He told me he could change this today and arrange for my money back but it would be a further 7 working days for me to get my money back (Bringing it to nearly a month since I placed my order!). I told him I was not happy about this - He advised he would get a manager to call me back at 3pm today.


    Frustrated I again posted on their Facebook page, David responded (despite ignoring my 2 emails since 5 November) saying that the money HAD been refunded on the 31st October and that there is nothing he can do. I have to speak to my bank. I have questioned why Daryl is telling me it hasn’t, but he didn’t respond.


    4pm came and I hadn’t heard back from Just Eat - so I called again. The customer representative that I spoke to advises that there refund was only done this morning and that it would be 7 working days to get my refund. He tells me there is nothing more he can do and that Just Eat cannot just "press a magic button to get my money back". He does not know why whatever happened on the 31st October went wrong.... He told me the manager that was due to call me back was "busy" and that he wouldn’t be available for another hour... I offered to wait on hold, but after 5 minutes the line went dead and I am now again waiting for a call back.


    My problem is that I am being told different things by different people - David is saying there has been a refund, Daryl and the guy I spoke to this afternoon are telling me it was only done today. Yusuf who was originally dealing with this seems to have done nothing at all and Asif the manager I am still waiting for a call back from!


    Does anyone have any help or advice as to where I can go with this?


    Thanks very much



  3. Hi


    This probably isn't the right place to put this but I wasn't sure where to start.


    My mum has a number of knitting patterns and she makes the characters (for example her latest one is a nativity set). She wanted to try & sell these, not necessarily for loads of profit but to cover her costs to let her carry on making this.


    She emailed one of the publishers of one of the patterns and they have told her that she can’t because of copyright. Are they allowed to stop her from doing this? Are there anyways around it? Would some other pattern printers allow her to do what she wants with the characters once they are made up?


    Any help or advice would be great!



  4. Today I recieved a "warrant of execution" letter dated the 13th July saying I have until the 25th July to pay Co-Operative bank £175.25 towards a £657.63 debt I owe. It says I have no made payments under the judgement as I was ordered.


    I am in a debt with a few companies which I am paying off slowly, I am not aware of owing this amount to co-operative bank at all. I havent recieved anything from them to say I owe any money because letters I have had from lenders, I have rung and sorted payment plans for. I have not (to my knowledge) had any type of court order etc to pay any amount.


    There is nothing on the letter that would point me to finding out what this debt is for... I also do NOT have the £175.25 that they want me to pay and they are saying baliffs will come to my house and take goods if I do not pay it.


    Any advice would be great




  5. My friend recently signed up for a free weight loss trial online. As part of the trial you were to recieve access to a weightloss tracker/motivation website and a free sample of some weight loss products. She signed up just to see what it was about, understanding that the large charges advertised on the website would only come about IF and WHEN she decided to go ahead with the full product. She has yet has NOT recieved any of the products that they promised.


    She recently noticed that they had charged her in the region of £150 (debit card payment, not via paypal or anything) and contacted them. They advised that she (as per the email they sent her after she signed up) had 3 days to cancel or they would assume she wanted to be a full member. I can not see anything on their T&C's that suggest this? She also subsequently did not recieve the email in question.


    She has contacted her bank and they advise that as their are terms and conditions on the site, even though they dont relate to this, it is not something that they would get involved in. The company are not answering emails and the call centre staff say that it is not something that they can help with.


    The website is http://acaisurge.sharkilage.com/uk/trial/?ccterms=2&aID=clad&sID=446021&sId2=xxx&campaign=337157996&extra=xxx&cc=1&referrer=superdietplus.com and terms and conditions can be seen at the bottom.


    None of the terms seem to be related to the free trial she signed up for.


    Is there anyone that can offer any advice on this?



  6. Have a date for late March for court. Do I need to do anything between now and then? I know nearer the time I have to deliever my bundle to the court etc. Do I write to them between now and then and give them another chance to settle?

  7. My dad has had a cheque from Natwest for the full amount of his claim... I have now got to close his claim with money claim.


    Can I do this online does anyone know, or do i have to write to the court?

  8. Had my statements from Capital One, and now am looking at claiming back in the region of £922.00


    Im a bit confused though - Am I right saying that I can claim 29%odd interest as that is their rate, or do I just go for the standard 8%?


    Sorry, i know im a bit slow!! lol

  9. Defence filed today 16.11.06. Money claim online now says :


    The Defendant disputes the whole amount you have claimed. Your claim cannot proceed online and will be transferred to the appropriate court for continuation. You will receive confirmation to where the claim has been transferred to shortly.

  10. Hiya!


    My dad is currently claiming a modest amount from Natwest, he's at the LBA stage, and is due to put in a claim with money claim on tuesday by his timescale..


    They have written to him today, to say thanks for your letters, sorry we havent been in touch sooner, we have passed this for review and will be back in touch within 10 days, which I assume is a standard letter.


    I say we should still do the claim on Tuesday, he wants to wait to see what they say... What would you guys suggest?


    Hope that makes sense!


    Debz x

  11. Money claim now says : Acknowledged

    The Defendant is allowed a total of 28 days from the date from when they are served with the claim to reply.

    Does anyone know how quickly Lloyds usually take to reply? I bet they wait 27 days dont they? lol

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