WIN WIN WIN !!! Offer for full amount today as long as "you will not make any further claims or take legal action on this matter. This g of g is without prejudice to our right to impose and recover default charges in the future" However, they want to credit it to my cc, which I no longer use, so I'm going to write back asking for a cheque payment.:grin: :grin:

I used the standard will accept as partial sett't, but will see you in court response. I didn't embelish the template letter. But, I kept two copies of the letter, and when I handed in my AQ at the court this week, I attached both their offer & my response to it, so that the Court had everything in one go rather than drip feeding them. Just an idea?

Did your offer have any conditions attached ? Because the wording of your response implies that you haven't started the court claim, yet you have ? When I got an offer this was my response; Thank you for your letter dated xx/xx/06 I respectfully decline your offer of settlement and request, once again, that you return to me all charges imposed on this account, interest, court fee and allocation fee now totalling £xxxx, I enclose another copy of the schedule of charges. I will accept the sum offered only as part settlement and on the clear understanding that I will pursue recovery of the remainder. I will be willing to withdraw my claim upon receipt of unconditional full settlement of my claim. I trust this clarifies my position. Hope that helps?

Della, I got my defence on the last day, and the AQ from the court, along with moving to a court near me arrived two days later. Good luck, I know how frustrating it is !!

ha ha ha, just had a NW "investment mngr" on the phone.... "Hello Mr Shelty, I had a note in my diary to give you a call to discuss your financial situation. The last time we spoke you thought that your debts may have been reduced by now, and as such may have some additional disposable income" (I had to laugh, yes my debts may soon be reduced, and yes I might have some more "disposable" income, but that's only after NW send me a cheque) I suggested that he should phone me in the Spring !

As I've started the MCOL & now got an offer, I've put this together as a mix of rejecting the offer & letting them know that they missed the 14 day deadline.....& see you in court ! Any views ? Response to settlement offer. Dear Ms Mounsey, Thank you for your letter dated 31/10/06 I respectfully decline your offer of settlement and request, once again, that you return to me all charges imposed on this account, totalling £XXX. Please be aware that I am also claiming interest under s.69 of the County Courts Act 1984 at the rate of 8% a year from 21/07/03 to 01/10/06, and I attach another schedule of these charges. My letter before action sent previously indicated that you have until 31/10/06 to respond before Court action commenced, and as I heard nothing by this deadline, please be advised that I submitted my Money Claim on Line yesterday. For your information the reference for this claim is XXXXXXXXXX, and was filed with Northampton County Court. I trust this clarifies my position. Yours faithfully

Offer of £150 out of £380 claimed......"this is with the cost and inconvenience inherent in a further dispute in mind and is intended as a gesture of goodwill, in f & f settlement of your complaint". Will send an acceptance in part letter and add the Court claim reference just to let them know it's too late !!

letter recieved today from Elaine Lashbrook, Customer Service Officer, again saying no to a refund. LBA gone so the clock is ticking.....

Cheque cashed but no acknowledgement of request yet

MCOL done today.....why don't they settle these things earlier, they'd save themselves a further 8% + costs !!??

Price establishment only has to feature in a % of the stores nationally, so out of 350+ stores you'd only find the higher price in approx 70 for a 28 day period to comply with regulations. I doubt you'd get too much response from the OFT, as Cr are not in a monopoly position, when you take into account that there are 5000 + independantly owned carpet retailers in the UK. So if you don't like their pricing or charges it's not as if you don't have choice !!

partial offer of just over half made. Will accept as part payment before moving to MCOL stage next week.

AQ taken to court today,fee paid & I was told that they would contact me within a month, once NW had submitted their AQ.

Thanks Michael, all gone off today.....the waiting continues

acknowledgement recieved today, with offer of refunding £8 of the £20 claimed. Will amend letter & send accepting as part settlelement etc.

acknowledgement recieved today...wanting till 14th Nov to look into it. Too late LBA gone already !

acknowledgement recieved to day....too late LBA Gone ! Wanting 28 days to look into my complaint !!

LBA sent recorded delivery due to non response

LBA sent recorded delivery due to non response

LBA 26/10 due to no response from initial request.

Hi Monkey, I got an offer this morning aswell. Have you had your AQ, as I'm not sure about completing section G....I wondered what you had put ?

acknowledgement of all 3 letters dated 25/10 "It is not our policy to refund late payment/over limit fees that were charged previously at a higher level". LBA's going off today & tomorrow

acknowlegment & "unable to refund the charges in question " etc etc Too late LBA gone yesterday !

Two letters from Cobbetts today; 1) "It is our clients contention that your particulars of claim did not properly particulise your claim. For example, our cleint cannot properly defend a claim where you have not given the details of each charge you claim is disproportionate and unreasonable. The Court is bound by an overiding objective to deal with the cases justly and ensure that parties are on an equal footing. It is clearly teh case that our client could not respond to your claim where you did not provide sufficient particulars. Our client therefore objects to your allegation that the request is intimidating" 2) "your challenge will fail in Court, etc etc, However, as a gesture of goodwill and strictly on the basis that our client rejects any liability to you, it is willing to offer you a goodwill payment of £2100". Full & final sett't on the basis that a) you shut up & b) withdraw the claim at Court. You have 7 days, we will draw this letter to the Courts attention on the basis that this offer is fair & reasonable" etc Help required please! As per previous post...how do I finalise the AQ....I've done most of it, just need help on 1 section Should I respond to the first letter or ignore it? They haven't asked for anything so I propose to ignore it Do I send the st'd "will accept this as part payment" letter in response to the second letter? Do I send a copy of my response to the Court? Do I need to take the AQ in or should I wait for them to pay up before this is due? Thanks in advance !! Donation nearly on it's way !!!

templates library has got a response to an offer letter you can use