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http://www.thefreedictionary.com/matinal the meaning of Matinal, I had to look it up too Dilligaf

If anyone is going from the herts area I would like to tag along, share costs etc. Dilligaf

Hi all I have just received a phone call from Lisa who works in the Chairmans department apparrently. After explaining my complaint in detail and also the fact I have had no acknowledgement regarding any correspondence I was offered a full and final settlement of £120, which is exactly what charges i have incurred since the last lot apparently (even though I have effectively stopped using the account and am using various parachute accounts). I have refused this offer (yes it was tempting to tell her where that offer could go) and she will be sending me a letter to confirm. I also asked if

I bow to your greatness and agree to my homework (which incidentally i refused at school, political protest) it's obviously in the blood. Do you reckon the establishment is compiling dossiers on us all lol Dilligaf

Hi all just an update. Both the manager and the call center assured me a call back to let me know what was happening, bet you can't guess where i stand at the moment. That's right nothing from either (not until i visited the branch again) to which i was told that as far as the manager was concerned he had dealt with the matter. I am assuming here that his sudden lack of coperation may have stemmed from higher up but i am assuming. I have to date not recieved a confirmation of receipt of my dpa letter which was hand delivered to the manager, so I contacted Ann at customer services. This wa

sorry I should have added that a proof of posting would help but a documented date of postring (usual paper chain stuff) is sufficient. Burgeon of proof being the precedent. Dilligaf

Trust me this is infallible if you have sent a letter via the royal mail it is considered delivered and is undisputed. Dilligaf

586rJKEE4 Hi All Checked my balance this morning to find yet again they have cleared my account to pay for the charges with days remaining before my dd's come out. After hearing about this site from martin lewis' site i duly copied the DPA letter and have been down to the Branch (after asking for my money back via telephone banking). Now waiting for a response but I won't hold my breath. On a related note as per the FAQ's i asked the call centre guy what his email was and I wonder if you had the same response as me........he promptly cut me off. Dilligaf