My question to anyone who can help is this we received the keyfact from our mortgage company Abbey but did not get the keyfacts from the mortgage broker Bridgewater House UK Limited and they have made charges of in excess of £6029.00. They say we signed the a customer survey which we did but it did not specify whose keyfacts we were signing to say we had recieved when questioned the broker said it was in relation to the keyfacts we had received which were from Abbey. Can I claim back these charges as I was unaware is there not an FSA regulation that they have to provide keyfacts before a mortgage is complete?

Well finally scraped enough money together to pay the court fee so sending my N1 off today I know I am a little late but times have been hard and reading the other threads there is hope to get the stay lifed

Thanks got a little down harted when the thought of having to wait for a year for my money, when you have finished bashing natwest on the noggin pass the hammer on for the rest of us to have a go boy would that be something to write home about, cant wait to go to court as know most of the District Judges seem to be on the side of the customers not the bank, so getting my money back will be the best bashing we can give them:cool:

Well got a letter from the bank basically saying they are not going to settle until the outcome of the court case with the OFT so have sent my LBA and will get my N1 filled in ready to send in 14 days as not much chance of an offer coming through

Just seen the news this morning on BBC say the banks are being taken to court and that no claims will be settled until the outcome of the hearing which could be next year!!! Do we keep going is it worth applying to the court if the banks are just going to apply for a stay of action until the outcome of the High Court Hearing, any suggestions. yep I thought the puddy cat was cute too READ THE OFT THREAD SO WILL CARRY ON AS USUAL

Well Well (drum roll) sent a letter back with a cheque for £5 said I thought it was a bit cheeky as I had already paid the £10 to them and low and behold the statements came and they refunded the £5. Try sending a letter saying you are enclosing the payment but point out that you have already paid for this service it may work!!!!!!! Sending my prelim letter today so will report back in 14 days well due to postal strike may give them an extra couple of days

dont worry I will, looking at the other banks it seam Nat West is not the only one not supplying the statements my nephew still hasn't got any from Barclays, but the HSBC have settled his claim out of court and only offered him £20 less than what they had taken in charges. guess we are with the wrong bank!!!

Got a letter from Nat West they want another fiver think its a buddy cheak but if it means I get my statements then will pay it and claim it back

help please I seem to have a slightly different tale sent off for my bank statements some arrived but only went back to 2002 this was back in April sent a letter telling them which statements were missing and giving them 7 days to send the rest the 7 days are up and still no more bank statemetns what do I do?

PLEASE HELP What do I do now they still have not sent the rest of my bank statements

Did not get my bank statements well not all of them so have sent the following letter asking for the rest in 7 days will let you know what happends Dear Sir/Madam Account: xxxxxxxx I am in receipt of the documents that you have supplied in response to my Data Protection Act information request dated 14.04.2007. The disclosure of personal data is incomplete in that at least the following documents are missing. 1) You have failed to provide a complete list of transactions and charges. Bank statements from 05.04.2001 to 16.10.2002. Accordingly, I have to tell you that you have not yet complied with your obligations under the Data Protection Act 1998. If you do not comply within the next 7 days I shall seek a Court order obliging you to do so together with damages at the discretion of the Court and without any further notice. Yours faithfully

Could any one tell me what I do if half the bank statements do not turn up it has been over 40 days now and still got just over 12 months bank statements missing

Thanks I will hang on a while for the others to come through and just use the ones I have to start the claim.

Oh yes and no fear of putting the bank account in the red in doing it

Yes but the account has been open a lot longer than that

Got SOME of my bank statement asked for the last six years and only got them till 2002 so at least two years missing, do they usually play silly beggers and only send part of what you asked for, will write again and go into my local branch to find out where the rest are.

Got the money in my account on Friday with all my interest and costs was well worth the effort and time I put in a message to all that are still trying dont give up.

*** WON*** The money was put into my account on Friday and I am over the moon thanks to all the help I received and hope you all get your money back soon

Hope my cheque arrives a little sooner than that as the post comes after I will have set off to the court as my hearing is set for 10am so will not be able to cancell it maybe I will give him a ring and ask him to send the money electronically then I will have time to cancell the hearing.

Well I rang Barclays and spoke with Krysta she said she had passed my details onto a Paul Quinn telephone number 0207 116 5634 who was working in date order and was only dealing with the 6th May court dates today so if my maths are right a letter should come out to me on Thursday and could I call him back if I had not heard from him by the 30th April. He sounded very fed up and told me they were inundated with emails and letters at the moment I wonder why!!! Did feel a little bit sorry for them but when I saw the news of how much money they are spending alamgamating with the Dutch bank it went right out the window.

You will be fine there will be someone to help you all the way and allways ask even if you think it is a silly question it is better to be sure

Hi Saxonlim Stick to your deadline you gave them 14 days if they have not responded then file the claim delaying your claim will not hinder you but if you do stick to the dates then they know you mean business

Just found out my email did not go so good job sent it again today

Thanks dar3n. Sent the message to Krysta on Saturday and no response not even an acknowledgement they have the email have sent it again today if no response by end of the week will give them a ring on Friday and try to get the money out of them

Thanks for the lovely warm welcome, will keep you updated but in reading some of the other posts it is going to be some time before my next post as they seem to take some time in sending out the statements, but my local branch is very friendly and helpful, we support the same football team!