This topic was closed on 03/08/19. If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there. If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened. - Consumer Action Group

This topic was closed on 03/07/19. If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there. If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened. - Consumer Action Group

Quick question. I entered the judgement stating I wanted to receive my money by 2nd Jan but nothing has happened yet. I just logged onto Moneyclaim online and there is a start button available to issue a warrant. Has anyone else done this and should I go ahead and issue the warrant or wait awhile longer?

Well they didn't acknowledge my claim at the 11th hour like I thought they probably would so I have started my judgement against them today. Not sure how long I will have to wait for them to pay up but I'll be patient. Watch this space.....

Well IF have until today to acknowledge the claim otherwise I can start the judgement against them. I'm so excited. Will I have to start the judgement tomorrow do you think? Has anyone else gone the judgement route? I really thought they would file a defence. Any other feedback will be greatly received.

Thanks I've just filed my claim online Claim Number: 6QZ89344 - Will update you when I hear from IF.

I know I have been away for ages but I'm back and have started my action against IF again. I've written first and second letters requesting repayment of charges. I was told no in the first letter but have been offered a settlement figure of £167 with my second letter which I will not be accepting as my claim is for £466. I'm just filling the Moneyclaim in online but as IF address is in Edinburgh it has said that I cannot do this using Moneyclaim as it is not in England or Wales. Can anyone advise if they know if Intelligent Finance has a service address in England? If not how should I in

I'm not sure if anyone else has experienced this with Intelligent Finance or any other bank but advice on next steps would be much appreciated. I wrote to IF on 25th March requesting statements and a list of charges to which they responded just detailing a list of charges and the dates but not my actual statements. They stated that this would be £5 per statement. I wrote to them again DPA - Data subject Access Request enclosing a £10 cheque for the statements and reminding them that the 40 days to respond is still ticking by. Today I receive a letter (with my returned £10 che

CONGRATULATIONS HD!!! Enjoy your refund!!

Okay I'm being impatient now. How long is reasonable to wait for the credit to my account after sending my signed acceptance back to Lloyds Solicitors. I posted it recorded delivery Saturday 27th May. I even went as far as having my ridiculous bank review with them today and listened to my account manager try to sell me more loans at extortionate interest rates!!! Let me know how others who have already had settlements got on at this final hurdle??

In response to my DPA request I have received a letter listing details of 14 charges since 2002 which total £367 of which I cannot work out what is unfair without my detailed statements. IF have stated that they have detailed a summary of charges and should I wish a full list of transactions ther is a fee of £5.00 per statement to a maximum of £60.00. Can anyone give me advice of what I should write in response to the ridiculous request of £5 per statement as I didn't have this problem with Lloyds who provided all the statements I requested without charge. Thanks in advance!!

Thanks for the advice. I will be writing to them again today as advised and let you know how I get on. This is such a frustrating situation and I will be so pleased when I have resolved it. Will keep you posted.....

Has anyone had any trouble trying to close an account with Next Directory? I called them twice back in March to close the account which has been inactive for 2 years but have recently discovered was still open with a £3600 credit limit. I was told on both occasions that it had been closed but I can still log onto it online and access the selfserve number by phone. When I asked if I can have a letter confirming the closure I was told that they do not send out such letters. I wrote them a very strong letter stating that I want the account closed and confirmation that this has been done.

My claim including interest and court fees was £460. Thanks for all of your kind words and stay encouraged. It looks as though that Lloyds tough nut is beginning to crack!!!!!

Good luck HD. I've got a good feeling that your settlement letter is winging itself to you right now:o) It took about a week between sending the AQ and receiving my settlement letter yesterday.