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scottishspendaholic

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About scottishspendaholic

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  1. This topic was closed on 03/06/19. If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there. If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened. - Consumer Action Group
  2. Hi there, Sorry about starting another thread - I didn't realise it was so strict. I see other people have started more than one thread on their cases?!?!? Nevermind - I hope someone can help me?
  3. Hi everyone, Received the standard 'we're sorry you're disappointed in us but there is nothing we can do' letter from RBS responding to my prelim. letter. Response was from Tommy McLean, Customer Relations, Customer Central Support, First Floor The Forthstone, 56 South Gyle Crescent, Edinburgh, EH12 9LE; direct dial (0131) 523 5116. Have posted off my letter before action x 3 copies (1 to person to Tommy, 1 to branch and 1 to head office - just to be sure they got the message!) on Thursday 6th April. Am looking forward to their response and filing my claim - very nervous though. I remember reading on here about a buddy system if we have to go to court - is that still happening and would someone accompany me in East Lothian (just south of Edinburgh) please? Also - when I file my claim, is it via moneyclaim too (as I am in Scotland and not sure if it's the same)? Watch this space! scottishspendaholic x MODERATED post moved .Please keep to your original thread this is for your benefit and the benefit of everyone following your case.
  4. Tommy McLean Customer Relations Customer Central Support First Floor The Forthstone 56 South Gyle Crescent Edinburgh EH12 9LE Direct Dial Number: 0131 523 5116 This is who replied to my prelim. approach letter
  5. I have just read the FAQs:- reference 76rjK4rE4 Hi there, I have also read the FAQs and I'm still confused - is it right that in Scotland we can only claim back up to £750? I find this really disappointing. If this is the case and I think I am due £1,500ish over the last 5 years - which charges should I claim for - the most recent charges or the ones from 2001-2003 or does it not really matter? This £750 exactly would wipe out my overdraft completly to the penny so is definitely worth doing. I have all my statements so I guess (once I get an answer to this thread) - I have to send the first letter out? Thanks for your help scottishspendaholic
  6. I have just read the FAQs:- reference 76rjK4rE4 Hi there, I have also read the FAQs and I'm still confused - is it right that in Scotland we can only claim back up to £750? I find this really disappointing. If this is the case and I think I am due £1,500ish over the last 5 years - which charges should I claim for - the most recent charges or the ones from 2001-2003 or does it not really matter? This £750 exactly would wipe out my overdraft completly to the penny so is definitely worth doing. I have all my statements so I guess (once I get an answer to this thread) - I have to send the first letter out? Thanks for your help scottishspendaholic
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