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Everything posted by stevvieboi

  1. thank you for all the useless information and lack off half, from such a judgemental site this has become, even after making a large donation to this site in the past, your team are as useless as a chocolate teapot. After 2 weeks with help and advice from Which magazine and their team of advisers Ao has arranged the uplift of this product, given me a full refund and compensation, all this in 2 weeks,, after 2 years on this site asking for help and advice, only to be insulted. Mind you the reviews on review sites off this group now says it all
  2. not had much use out of it due to the breakdowns its had, the faults were first reported within 6 months and problems Samsung already were aware off, but have still done nothing,
  3. can anyone advice if i claim for the retail value of this, or the amount paid to the finance company?
  4. I have someone who is helping to go through it all. And have gathered as much proof with regards to the failures of this appliance, I am not bothered if it does take another 9 months it's not even 4 years old and if the 5 year warranty that was sold with it per the invoice it would have been replaced. And the fact it's failure is due to a manufacturer defect The model I have is also the model in a class Acton suit being made against Samsung in the USA and already being on the news and several other models with the same failings link to to page my model is the RF24FSEDB Looking for Updates on the Samsung Ice Maker Lawsuit? Here’s Everything We Know. WWW.CLASSACTION.ORG Certain models of French-door Samsung refrigerators come with built-in ice makers. A proposed class action lawsuit filed back in February 2017 alleges these ice makers are defective and have...
  5. hi sorry for late reply nothing has happened since then, other than me getting everything i need together emails evidence of the faults other people have suffered, and loss of food stuffs lost, i did eventually get a copy of the SAR, but i also wanted to know when taking it to court, do i claim for the purchase price of the fridge freezer or the full cost i paid through the finance?
  6. hi folks just checking in, and still the saga with this fridge freezer goes on, any advice on my next steps would be greatly appreciated
  7. hi folks its being a while, finally got my mac back working again, and need to pick some brains and get this fridge freezer sorted out i did send an email to both AO.COM and SAMSUNG requesting SAR which both companies received and i have left it longer due to covid in case of short staff, but as of yet i have not received from either of them
  8. sorry think my pc is playing up grrrrr if its not one thing its another lol, with the breakdowns i would say its about a year and a half of good use out of it, i will get the pics and some screen shots off the Samsung forum also while i wait for the SAR thank you
  9. i am not sure if its the same model, is a samsung fridge freezer with exactly the same issues i am experiencing, food also being wasted. At anytime i would say its usually about 200-300 pound of food, our dogs are raw fed, and their food is also stored in this, last breakdown i did take pictures of the wasted food and from the first breakdown pictures you can clearly see its not a small amount. It does have a sticker on the door saying Samsung guarantees certain parts 10 years warranty, so i would assume its expected to last 10 years or more . i did find this on a google search:- Appliances aren’t always the cheapest of items, so getting some that will last you a long time is ideal. Fortunately, when it comes to luxury appliances from Samsung, you’ll find that they’re built to last. If you’ve been dealing with some major appliances that look to be on their way out, find out here if that’s the normal life expectancy or if your appliances should be living much longer. Refrigerator Arguably one of our most important appliances, if your refrigerator goes out, so do you – straight to a restaurant and straight into debt. Refrigerators tend to make it to the old age of 15 years, sometimes less time and sometimes longer. Normally, you stop using a refrigerator appliance when it suddenly dies, but it’s usually better to replace it before that day comes. Once your refrigerator goes out, your food that needs to stay at a cooler temperature starts going bad, and you end up with a complicated mess on your hands. Prepare yourself for the worst and if it hits 15 years, replace your refrigerator ASAP.
  10. yes this makes sense, i do want to take this further, if it was covered by the warranty then i would have had it completely replaced, on delivery it came with no paperwork, email sent followed with a telephone just after delivery to inform them off this, still have these in my sent folder. Invoice states 5 year warranty no mention it has to be registered and looking at T&C it says may have to be registered, feel the description is also misleading that i have to go searching to find this, i purchased it in good faith because it was advertised with the 5 year warranty don't know if the delivery people took the manuals away with the rubbish, because i just presumed it was on PDF as most companies are doing this these days, and i prefer that myself less manuals lying about, and i have informed them 2 separate occasions that all food was wasted thanks for your reply . I have had a look on the Samsung forum and it appears my fridge is not the only one having these failures
  11. hi sorry not replied before now, i should have said that i had changed the bullet points you put on, yes i am prepared to go to court, SAR has being sent to AO and Samsung, i had also sent Ao a copy of the engineers report and just got this reply back this morning, and have enclosed the report regards steve Good morning Mr Sansum Thank you for your reply and for the enclosed engineers report. I am very sorry to hear that the appliance is unrepairable. As the appliance is unrepairable then we would agree that it has not lasted as long as it should. When this happens we provide a reduced refund based on the time you have to claim for an item under the terms of the Consumer Rights Act 2015, in your case this is 5 years as you are in Scotland. The total refund for the appliance will be £622.96, which is worked out by taking the total cost which was £1699 and dividing that by the number of months, which is 60 and this is then multiplied by the number of months you would have remaining, which is 22. We are also going to refund you the cost you incurred in having the report produced which is a further £78.00 bring the full amount to £700.96. We will need to arrange the collection of the appliance, which we can do from Friday onwards. The refund will then be processed back to your finance account. If this will leave you in credit, V12 will reimburse you. Please let us know when would be best for collection. The issue with the TV is separate. Once we have the engineers report for that one we can look into it for you. With regards to the warranty registration, it is advised on every Samsung product that the warranty needs to be registered. A card is also included by the manufacturer with every purchase as there has now been 3 years then it would not be possible for you to prove to Samsung that this was not included and therefore the 5 year warranty is not valid I’m afraid. I hope that the above is okay and that we can look forward to ending this matter for you soon. If you do have any questions at all then we are more than happy to assist. In addition, if you would prefer a phone call then please reply with a contact number as the ones we had for you were not valid when we last tried. Kind regards, Brendan ao.com Colin.pdf
  12. because of my dyslexia and most people who suffer from it, the only way for those that suffer from it to to go to great lengths to get a point across and to understand things, i did adjust the points to show the correct information you did for me, and you did also ask me to explain things, also i had said i was not claiming on the old fridge was using it as an example to the same problems i am having with the new one, from your last message regarding the SAR i presumed that i could not do anything further yet until i get this back and then taking it from there with regards to court action, yes i am frustrated with the fridge, and yes i get frustrated with my condition and having to keep explaining this and being made to feel stupid then its no wonder i am getting upset, i feel like your criticising me because i am struggling to get to put it the way you want, when i have tried to do what you have asked, and have came here because i am struggling with some of the stuff on here, where you mind know all the ins and outs what to do, you maybe just don't realise how difficult this is with this condition
  13. I am probably confusing it with the 2. I am using the old appliance as reference really, purchased 2007, came with a 5 year warranty which did not require to be registered and some components on it came with a 10 year warranty, i have in the past bought appliances that came with a 3 year warranty extended to 5 for example if registered, so i know the difference from something advertised with a 5 year warranty with the options of it being extended longer upon registration. This too had very similar issues while in use, { similar to the problems i am now having with the new one purchased in 2017.} It broke down with a major mechanical issue, lost frozen food, was repaired under the 5 year warranty, Because it was a major failure Samsung extended the warranty on it to 10 years. when it was about 9 years developed the same failure, again it was repaired under the warranty, the engineer that called out did inform me that it may fix it for a while and if it was to start showing signs of doing the same thing the issue was more to be with the insulation failing and would be unrepairable, so when it started showing signs in 2017 we purchased the new one in October 2017 and old one put out into the outhouse. October 2017 at a cost of £1799 purchased online from AO.com with buy now pay later, when this was due it was then financed over 3 years and settled in full a year into the 3 year finance. Installed by AO.com and packaging removed by them. Advertised with a 5 year warranty as stated on receipt no mention of it having to be registered, and a sticker on the door saying the inverter guaranteed for 10 years, so this is telling me it at least has a life expectancy of at least 10 years hopefully longer. October 2017 arrived with no paperwork or manuals, i emailed them within 2 days of delivery followed up with a telephone call, as my email was not answered with what i asked. The email i sent was enquiring about the paperwork, it was advertised with £200 cash back and price match, and as Currys had the same product advertised cheaper, i informed them of this and the returning email informing me i was not entitled to this due to it being financed, the follow up call was to ask more about this and also the missing paperwork to be told it was available in a pdf which i got and thought nothing else of it. It was a few months in when i reported it to Samsung where they had all the details of the model and its purchased date regarding the ice dispenser and i thought it had a fault, the ice would come out white, and added to a fizzy drink it would flatten it, the previous one purchased in 2007 connected to the same water supply came out as clear ice and drinks always stayed fizzy, why i presumed a fault with the new one. This would have being early in 2018 i reported this to Samsung, and they asked what appliance i was calling about the one purchased in 2007 or the one in 2017 , the 2017 i am reporting and kept getting it was not a fault and due to hard water. In Scotland we don't have hard water, and was informed if they sent a engineer out and no fault found i would ave to pay for the call, so i gave up on chasing this. Second fault was roughly a year ago, reported to Samsung to be informed it was not under Warranty, i informed them it was sold and advertised with a 5 yer warranty and as a goodwill gesture they would send out engineer to repair it due to it being less than 2 years old, major fault where all frozen food wasted, broke down while away on holiday, and i had previously posted about this on the CAG site on FB due to Samsung at first refusing to repair it. End of Sept 2020 another breakdown this time food in fridge going off, food wasted again i contacted Samsung to inform them, had to send them copy of purchase invoice that stated it had a 5 year warranty which i did, they then gave me the details for the company that does there work, they called to arrange the visit and asked who was paying the bill {same company that came out to the old one purchased in 2007 for all the repairs done on this } again contacted Samsung to inform me i would have to pay this myself and repairs to it. Sent email to customer service at AO.com with the problems so far, and all they offered to do was pay half the cost of a service report so i was not out of pocket but unable to help towards repairs. Last week i arranged myself at my own cost £78 for the engineers to call out, who arrived today, to inform me the insulation is faulty because it has gone porus and this is a manufacture defect and is also unrepairable. They are more than happy to state this in there report as i have explained to them whats going on. I have not included the exact dates, but do have them from emails sent/recieved and the company has the details from the last breakdown and date, the old fridge i have only mentioned because i suffered the same faults and aware what have might being wrong with the new purchase in 2017 where the new purchase has not lasted 3 years before fit for the scrap. As the old fridge was still in the outhouse unused, cleaned it up and appears to be working for now, engineer reckons that if its brought into the house it would start to fail, its prob only working because its cold out in the outhouse You bought a Samsung fridge freezer in 2017 On arrival it appeared to have a fault with the ice dispenser but Samsung didn’t accept that it was a fault. You gave up on that 2019, when it was 18 months old the fridge freezer broke down completely. All food was wasted. Samsung said that the fridge freezer had not been registered so Samsung refused to honour the warranty but agreed to repair as a gesture of goodwill. Refused to reimburse for the lost food August 2020 fridge breaks down again. Samsung and AO have refused any liability. Seventh of December, engineer arrives paid for by ourselves and arranged by us and pronounces that fridge is unfit for repair. In Now preparing to email a report i have as yet not sent a SAR to either Samsung or AO.com, can i send this via email to there customer services? purchase price was £1799.00 cost a bit more than that on the finance with the 2 breakdowns i reckon the food wasted has being about £200 and £78 for the engineer to call out, who has fixed it, but reckons it will last until xmas, he has also taken pictures to show the failure, i am not bothered out the last freezer, it is over 10 years old even though i expected it to last longer than that also, i also have a old fridge i keep for drinks, and thats 25 years old and cost about £60 and has never let me down yet, wait and see it will now lol and sorry about the novel
  14. i was only using the last fridge freezer as an example, as is came with a 5 year warranty, when it suffered a major breakdown it was repaired and Samsung gave us another extended 5 year warranty on it, taking it up to 10 years, this was replaced 3 years ago as it started showing signs it was failing again, and was moved out to the garage until i got round to disposing go it, thats when i found i had cancer and spent quite a bit of time in hospital, so ws never disposed off, and at the moment its what we are having to use. My problem is the new one purchased 3 years ago, same make Samsung only because we have never really had any problems with samsung products, it arrived with a fault i believe, which Samsung made very hard to prove, ice dispenser in my opinion has a fault, ice coming out white, and when used in fizzy drinks they would go flat instantly they were added to a fizzy drink, i was informed it was because of hard water, but where we live we don't have the problem of hard water, previous samsung model, is connected to the same water supply, ice comes out clear, and does not make drinks go flat, with all the hassle Samsung was making it to have it looked at, i just gave up on this fault. the second fault repaired top of my head in the last year, was a major breakdown, all frozen foods wasted, product was about 18 months old, Samsung refused to repair it saying product had not being registered, but as a one of gesture they would repair it, they had all the details of the product and the date it was purchased, i informed product was sold as stated on invoice 5 years manufactures warranty, no paperwork came with it, email sent just after it was delivered, followed up with a telephone call to be informed it was available on pdf. then end of August beginning sept 2020, breaks down again, this time all food in fridge going off, both samsung and Ao.com who it was purchased from in October 2017 refusing to cover the product and i would have to pay for repairs myself. This morning Monday 7th Dec 2020 i had an engineer out, the company that is authorised to carry out Samsung repairs at my cost to be told that the unit is unfit for repair, as all the insulation has gone porus something that very rarely goes and if so would be down to a manufacturing fault, its being temporally repaired, and have being told it might last long enough to last me past xmas, but after that i will have the same problems again due to the fault, and the fault not repairable. The company will email me a report in the next couple days, going to ask them if they still have the details from the freezer breakdown from about a year ago, is the same company that was out then and the one that called today as authorised by Samsung to see if i can get the exact date and what the fault was then, so after the xmas if it lasts until then i will have a product thats just 3 years old at a cost of £1800 and is fit only for the scrap heap now, it was taken out on finance and after a year i paid off the balance due in full, i had hoped it was just a repair it was going to need, but now its the unit is beyond repair, i don't know where to start
  15. can i ask for a bit of advice, not that i am expecting any, going to send another letter to AO.com under section 75 can i ask if i send one to the finance company also?
  16. its ok have posted the same on the resolver and getting help on that, thanks for nothing seems this site is nothing like it used to be
  17. hi sorry have being unwell and not dealt with this, yes i have 2 samsung fridge freezers, still have my old one which i am using at the moment, its also a samsung, that had a similar problem that was repaired under the 5 year warranty it came with, because it was such a big mechanical failure they extended the warranty on that by another 5 years, this one is now 13 years old, i was using this just as an example that this came with a 5 year warranty, it did not have to be registered, and why i went with the new one again purchased in oct 2017 as it was advertised with a 5 year warranty and others ones i looked at were only a 1 2 3 year warranty, and the samsung advertised with a 5 year. the problem i am having is with my purchase in 2017, had a fault in the first 9 months, then a major fault about a year and half old, and thats when the problems started informed that the warranty was only a year, the fault at a year and a half old was a major component failure, lost all food in freezer, ( this was the same fault i experienced with my first samsung purchase and how i am aware the second fridge freezer breakdown was a major component, and was the same service engineer that repaired the old one, that came out and repaired the new one beginning i think 2019 top off my head, and samsung telling me that the repair would be a one off gesture. I had hoped at the price it cost i would not be faced with problems with it, but again this year it broke down again this time the fridge not chilling. food in date going off, this time samsung refusing any help and ao.com offering to pay half the cost of a service report them also saying the 5 year warranty had to be registered, nothing to say the 5 year warranty it was advertised with had to be registered and informed by ao.com it would have came with the paperwork. It was delivered on the 14/10/2017 i emailed them on the 20/10/17 i emailed them to inform them that i had received no paperwork, or any for the £200 offer of the cash back, and i enquired about the price match, to receive an email back on the 25/10/17 stating they could not offer the price match, but offered me a £50 off my next purchase. They never mentioned about paperwork [ manuals ] so i them phoned them, to be informed it was available on pdf, and i asked why the price match was not honoured, and informed because it was taken out on finance i was not entitled to that offer, finance was buy now pay later or take out over 3 years, was taken out over the 3 years in 2018, but settled in 2019
  18. i have redone it, hopefully it makes a bit more sense now, i just started a new thread, do i delete this one?
  19. hi folks looking for some advice regarding our Samsung RF24FSEDBSR purchased October 2017 delivered 14/10/2017 and stating on order details manufacturer 5 year warranty. We previously had a Samsung american fridge freezer, that at 3 years old had a major breakdown repaired under the 5 year warranty and was extended by another 5 years due to the fault and we replaced it with what we have now, as it was no longer being as reliable. The replacement cost 1.7k and seemed to have an ice problem that has never been resolved, then in 2019 aprox it had a major breakdown, all foods wasted in fridge and freezer, called Samsung who informed me that it was not covered by warranty, and i informed them that it was purchased with a 5 year manufacturer warranty as per invoice, and they already had my details from when i complained in the first few months with the ice problem and they had the DOP on the system. IN the end as it was not that old as a goodwill gesture they would repair it as at this time i was receiving cancer treatments, and had to have a reliable fridge that worked due to having to self inject and these medications have to be kept in the fridge. About a fortnight or so ago it broke down again, this time food in the fridge that was still in date going off and not cooling as it should, again phoned Samsung this time they refused any repair, i had to send them the sales invoice that stated it had 5 year manufactures warranty and they are still refusing saying it should have being registered, no paperwork came with it other than a card for the 10 year warranty on the compressor, it was unpacked and installed by AO.com and all packaging was removed by them no instruction manual, which i was not concerned about as most companies these days are doing them on PDF formats where i got the instructions for it from, after posting a couple weeks ago on the FB consumer page was advised to contact AO.COM and they have being no better, saying the warranty had to be registered and i informed them i purchased this because it was advertised with a 5 year warranty, my last Samsung came with a 5 year warranty, that was extended to 10 due to it breaking down and that did not have to be registered, why i went with buying a Samsung again and due to the way my last product was dealt with when it broke down. i have enclosed the reply from AO.com and now looking for some advice what steps to take now, i have had problems in the past with AO.COM they did the same with me with a TV that i gave up chasing as it was one excuse after the other, and receiving from cancer at the time was too much hassle for me to deal with at that time. My concerns now are it does not meet the intentions it was purchased for, its reliability, when this in now a second breakdown in less than 3 years product does not meet the expectations it was purchased , thankfully the old Samsung was stored in the garage and we have gone back to using that one. Any advice or help will be greatly appreciated thank you.
  20. sorry i am dyslexic, the one from last year would have been the first major breakdown it had, and they refused then to repair it, i had posted on the forum on Facebook a few weeks ago regarding this one, and followed the advice given and contacted AO i should have updated the last post last year, but medication i am on for recovering from cancer my memory is not as sharp right now
  21. hi folks posted a few weeks ago on facebook with regards to our Samsung american fridge freezer purchased from AO.com Oct 2017 states 5 year manufacturer warranty, so far its had 3 issues, one within the first few months of purchase with regards to water issue, that never was resolved or any explanation as to why, on that call they confirmed with me the purchase date, skip forward to it just been a year old, freezer breaks down, all food wasted, called to be informed that it was not covered by manufacture warranty as it was out of date, i informed them it came with a 5 year manufactures warranty as started on the order, as per attachment its website also says the product come with a 5 year warranty, now under the trading standards and the consumers rights act this product does not meet the expectations it was purchased for when it is having these issues, and on 2 occasions i have had to wasted food, which during these times i cannot afford to be wasting food in a product that clearly is not able to do what its meant to, i don't think 2 breakdowns of this sort in such a sort space of time wasting food, and at the cost of this product i expected more than a year and a half life out of such product, again when its broke down and wasted food does not inspire me for the future and how reliable a product this is when its failed on 2 separate occasions wasting food, and as the order states 5 year manufactures warranty, this is the second Samsung fridge freezer i have now purchased, first one broke down and was repaired under the 5 year warranty that came with, and because of the fault its warranty was extended by another 5 years, thankfully it was stored in the garage, as we have had to take this out as the new one keeps breaking down, this is my second purchase from AO.com and second time i have had problems with them, this was the reply i got from ao, it was installed by ao.com and there was no manuals with the appliance and i presumed it was all now done on pdf formats as thats where i got the instructions from any advice would be greatly appreciated as to what i can do next thank you Good Afternoon, Thank you for your email, I hope you are well and staying safe. I’m so sorry for the delayed response and we thank you for your patience as we’re experiencing a longer wait than normal at the moment. I am truly sorry to hear about the issues you have had with this appliance, This is certainly not the level of service we strive to achieve. I am so sorry to hear about the issues you have had with this appliance, Upon checking I can confirm to get the 5 year warranty with this appliance this will need to be registered and this is advertised in the T&Cs when you are purchasing the product. We want to help get this sorted for you and as this is no longer covered under the warranty you may need to get an independent engineer to come out and get this repaired for you. We would not want you to be out of pocket and therefore we will always contribute towards the cost of this repair for you. We can arrange for an engineer to attend from Samsung but this will be a chargeable visit which we will also contribute towards for you. If you would like to discuss this with us further, our Customer Experience Team can be contacted on 0344 324 9222. Kind Regards Michael AO.com
  22. hi folks looking for some advice, purchased a set of alloy wheels through a company, that after 8 months wheels have started to erode, and were still under warranty, sent off an email, with pictures of all the wheels, it was not just one this happened on its all 4, after no reply, had put it down to them maybe been closed due to covid, called them a few weeks later, to see if they were open and had got my email, to be told they had changed their email, to forward the details onto them, as i did, they got back to me and said as they are now out of warranty as a goodwill gesture they would replace them for me, and was told that they have had problems with these wheels in the past, and its no longer available, but in order to do this, i would have to drive over 600 miles, accommodation and a journey i am not fit for as i am recovering from cancer, i asked if i could send them back by courier, inconvenience to me as i will have to take vehicle off road to do so, was told they would not accept them this way, that they would hold the offer open for 6 months, or the other option was to buy another pair at cost and sell the faulty ones on eBay, was paid for on credit card, any one advice if i have any rights thank you
  23. its now just over 2 years old, been in spare room as we had to buy another new one because of its faults, notified them with the first fault when it was 2 months old, and kept telling me they would get back to me
  24. one was missed but it was paid, but because i asked for help they informed me that they would have to put a mark on my credit file, but never stopped taking payments, never gave the refund, and now all these letters and emails, just after advise before i make the call, have had a look through some of the files, but can't seem to find anything other than the guidance to record, i only went to V12 because i was getting nowhere with AO and as its still on credit i was informed to contact V12 who would go to AO, i was getting chemotherapy and was getting no help from UC and was trying to balance everything out best i could, payed off another loan i had with them, but never earned anything last year
  25. tv arrived faulty, and kept getting messed around by AO.com then told to contact lg while it was still under warranty, lines were busy was given the option of leaving a message which i did took 10 days for the return call by this time warranty expired, i then contacted AO again who offered to pay half the bill, which i found unacceptable, then tv developed lines down the screen, i would have not been bothered but it was £1500 and expected better than that, it was also not used that often, so i contacted V12 to make a complaint under the consumer credit, then came back saying Ao.com said they had received only a few emails, no mention of all the calls also made where they made this offer, and V12 are in favour of AO, and referred me to the fos, then i have just discovered the other problem with v12 as mentioned above
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