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  1. This topic was closed on 03/07/19. If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there. If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened. - Consumer Action Group
  2. TeeSee

    First Steps

    This topic was closed on 03/06/19. If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there. If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened. - Consumer Action Group
  3. Hi Surfer, thanks - do I chase the manufacturer or retailer on this directive. Also do you have any info about the EU directive? Thanks in advance.
  4. It could be, It seems like a power issue - the laptop switched itself off, then stayed on for a couple of minutes after reboot. Then failed again. From time to time it does light up briefly when you start it up, but goes off again before it has time to load up BIOS and stays dead for a day or so. Why? is this a common problem with these?
  5. Thanks folks for all your help, I will contact Acerdirect now and keep you posted. Cheers!
  6. Hi, thanks for your reply - I paid with a debit card but unfortunately the card doesn't cover extended warranty on electrical goods. Thanks anyway.
  7. Hi, I bought a laptop in June 2010 online from a well known manufacturer and it failed 2 months out of warranty. I got a local repair centre to take a look and they diagnosed a motherboard failure. I was told the cost of the repair could approach the original cost of the laptop and therefore would be uneconomical to repair. They suggested I spoke with the manufacturer to see if they would be prepared to offer a 'good will' gesture to help toward the cost of repair since it has only just gone out of warranty and the failure was a major event. I spoke with their escalations team who've kindly agreed to waive the £55.15 courier and assessment fee, but I'm told the repair will be fully charegable. This doesn't help me much as I know already what the fault is and what the costs' likely to be. I understand the manufacturer is perfectly within their rights to charge the full amount for the repair once it's outside the warranty period, but for the price I've paid and the fact it's failed just outside, plus the fact that the motherboard should last a lot longer that this and in my (and the repair company's) opinion is not 'fit for purpose' I paid £550 for the laptop and as a consumer don't expect to pay another £550 every 14 months or so to replace it 'ad nauseum'. I was hoping for a bit more help toward the cost of the repair something like 50% of the cost would be nice. What's your opinions, am I asking too much, Is it worth pursuing, or do I just chuck the thing away and chalk it up to experience. Cheers in advance
  8. 18.5V @ 3.5A gives you 65W. Enough to melt the thin insulation on the lead over a peroid of time granted, but to spontaneously combust a laptop, given the density of the materials used in it's manufacture? I could go on about specific heat capacity and heat sinks etc. but I won't bore you. Perhaps electrocution then. At that current there may be the faintest tingle - at least if your name's Derek Acora. My lad's not using it in the bath, nor is he using in in an explosive atmosphere (unless you count curry night!) So to say the laptop could cause harm is tall order to say the least. I don't think your analogy is quite that sound. If you want to ensure your customers won't sue you you'll have to start making them out of foam so they cant drop them on their feet, hit each other over the heads with it, etc. etc. Never mind, we're splitting hairs here, I can see where you're coming from that you need to protect yourselves from all Acts of God, no matter how tenuous they may be, and I hope that you can see where I'm coming from in that all I wanted was my bl**dy charger exchanged without any fuss, and without some pretentious little git with a goatee beard telling me I'd got no rights. Like I said originally, its ended up with me procuring another charger because you've (not you personally mate!) made it so damn difficult and time consuming to get it sorted that it's just easier to sort it out myself! Cheers for the insight anyroad into the mechanisms of PC world, I'll ensure I steer well clear in future!
  9. You're missing the point. For a start, I don't want your help. I'm posting this to show other people the shoddy service you can expect from PC World if you don't make a fuss. Yes, the issue has been resolved now because I resolved it. Secondly what you call a 'quick check' has been quoted at 14 working days, thats 3 weeks to replace a charger. Speaking as an engineer myself, and also one that has built many PC systems in the past starting back in the days of the 486's and encompassing many different OS's, (I'm using an Ubuntu machine to type this as we speak) I can categorically tell you that the laptop is NOT damaged, or I'd also be asking for another one. Maybe you yourself aren't a 'box shifter' or an 'ignorant kid' I've read some of your other posts and you seem fairly well informed technically, if perhaps just a little partisan. But believe me, from my past experience you're in the minority at that store. When you're self employed and your PC's gone down on the Saturday, and you have to complete work for Monday morning you ring PC World in desperation to see if they have any motherboards in stock only to be asked 'whats a motherboard?' that don't instill confidence. All I'm saying is that I was a fool for going there in the first place, knowing what I already knew about them. But the price seemed reasonable for the machine, and common sense deserted me. It was nothing more than a warning to folks that even the simplest fault will be dealt with discourteously and convolutedly. Sorry that you misunderstood.
  10. After saving hard last year and with a little help from us at Christmas, my 14 yr old son (and I) was able to go down to PC World first thing Boxing day morning and buy himself a laptop which we'd specced out earlier on the internet. The laptop itself is fine, but the charger at the jack end recently started becoming hot then melted the wire insulation at the jack. I've inspected it and found that there was a short between the +ve & -ve wires inside resulting in the outer -ve sheath burning away and rendering the charger useless. So I took a quick trip down to the Kidderminster branch expecting a simple exchange since the laptop is still under 12 m warranty. LOL. Guess what I was told by the young lad at the desk? 'The charger is not covered since it's classed as a peripheral' Taken somewhat aback I quoted the SoGA and 'fit for purpose' to which he replied 'would you expect us to replace it if your dog had chewed through it?' I told him it was a design fault since there are stresses built up in the cable at the point where the cable meets the jack, and at that point demanded to see the manager. To his credit, the manager was not so belligerent, but told me that they could do nothing there and to ring the 'Tech' Guys instead who'd try to sort it out (bearing in mind that at no time at all in this conversation did he imply any responsibility on behalf of PC World, and also dropped in the conversation that I might have to prove via an engineer's report that the owness is on them) Still, I gave them a ring and having spoken to a nice lady, she then told me that the charger WAS covered and she'd pass me on to someone who could sort it out. This guy seems to be the dispatcher he asked all the usual, address, date of purchase, model etc, then told me a courier will come and fetch the laptop. I asked why he wanted the laptop and he told me some cock and bull about the charger might've damaged the laptop and they'd need to 'upload' the entire contents of the PC in order to determine if any damage had been done. I told him it hadn't been damaged since it's still running OK on the battery and I was not prepared to send the laptop. He told me 'it's the laptop or nothing' and so I grudgingly agreed, AND then he told me it would be up to 14 working days before it's return! Now tell me if I'm paranoid here please but I can't see the point of uploading the contents of a PC onto a database in order to swap the charger. My wife does her internet banking on there sometimes as well as there's my son's passwords to facebook etc. I'm not even suggesting for a minute that PC World would be anything other than professional with any personal information they had at their disposal, but this now becomes another corporation that could have access to data not intended for them. Anyway, to cut this rather long story short, a friend of the family has been able to procure a new charger from the 'net for the princely sum of £5.60 so I've gone for that option rather than my lad being without for his laptop for 3 weeks. Still it shows how these places make it so hard for you to get anything out of them that you give up. Anyway Xmas is coming and this time my daughter's saving up for a laptop, and this time, rather than taking her to the McDonalds of the PC retail industry I'm going to try a local independent retailer who I'm sure will be far more grateful for our custom than these Box Shifters staffed with ignorant kids who only want the sale.
  11. I've since been told by A&L that a standing order can take anything up to 5 working days - although curiously, they also told me that if the sum was below £250 it would be same day. But the fact remains that if we take 26, 27, [28 & 01 weekend] 02 and finally 03 at presumably 1 minute past midnight - it's actually taken 4 working days - within the time limit, but causing the situation above. My problem was with the same bank group having my money for 5 days and still charging me a cool £130 without it ever leaving their mucky little paws, and additionally in this age of electric wizardry I still fail to see how come it takes 5 days for one bank to confirm to the other bank that the funds are available particularly as you'd expect the parent company to have integrated or synchronised their systems to a greater or lesser extent.
  12. Sandy Tosvig?! I never knew. All those wasted tissues....
  13. Oh dear, I've had me donny slapped!! I think the first [Edit] that got removed was 'wonderous', and the second [Edit] that got removed was 'lovely, caring ¬ankers'
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