Good for you, i had a similar experience they wrote to my standard letter wife saying it would take 4 weeks despite it being a joint account, so i thought sod it and went straight to the court and handed in the papers paid the £250 for the privilage but felt really good walking out knowing they will get egg on their face. Terrymac

No reply from Halifax other than the usual letter arriving on the 14th day addressed to my wife saying they will look into it and reply in 4 weeks so i thought sod it and went down to the court paid £250 and now waiting on a court date, Happy days

LBA in post today so lets see what happens in the next 14 day's if anything

Recieved the standard letter yesterday no offer so the LBA will be going on Monday 19th.

one week passed since request for payment no standard letter recieved as yet.

sent off today 5th request for refund of charges so we sit back and play the waiting game.

The missing ststements have arrived done the first letter all ready to post with the break down summary, so lets see what the reaction is:D

Thanks Survivor, will probably need some of your experience and help along the way. Cheers Terrymac

Started on the spreadsheet last night and lo and behold 2004 statements missing, grrrrrr, phoned today "sorry they will be in the post soon as possible":mad: i'm getting more like Victor Meldrew every day with this!!

Thanks for the kind words, will stick to the time scale and see it thru to a conclusion, having done a quick calculation its horrendus the amount of money they have taken from our account and i mean to get it back, watch this space:mad:

Recieved statements yesterday after a phone call from Halifax to say they would be another 10 days ah well where's the calculator and lets get started

Well done Survivor said it might work and it did good for you, I actually got my statements thru yesterday morning and i coulnd't believe the ammount of money they have taken from my account its criminal, so the long haul begins but all being well the end result will be worth it. I may be looking for some help in the next few days so have a look at my thread now and then.

Hi Survivor, it might be worth while giving them a ring as the court will not serve until Friday, who knows you might be able to negotiate a settlement without going thru the process.....you never know!

Fed up waiting i phoned Halifax again today and spoke to a really nice supervisor who promised to have the statements sent out today if not tomorrow at the latest, and refunded the £10 fee back into my a/c for all my trouble, all my pent up anger just went,so lets wait another couple of days and see.

Join the club Hardcore mine was recieved on the 25th jan, still waiting i recon thats 26 days lapsed now, waste of time phonning, you get passed from pillar to post with no satisfaction, so its the waiting game, still the interest is mounting, Terrymac