Message to all I work for pc world as a business advisor and everything that has been said PARTLY true, The problem is every store different in how they deal with customers. As a business advisor i deal with alot of customers and find that it is better to deal with the customer directly instead of including a manager because most of the time we dont need to (this is coming from my experience) The best way to sort out a problem is not to scream and shout, it is to explain what the problem you have been having with product (and have your reciept with you) Then the customer advisor can see what can be done Rules of returns 1) If it is faulty is still within 28 days you have the rights to get a full refund 2) If it is over 28 days you contact 08702420444 and they will talk you through. If you are still having problem they will send service call to your house to fix it 3) if a product is not within six weeks, you will recieve a replacement 4) Software is the biggest problem, because we cant return it if it is open I stress this now , this is NOT a pc world rule, this is because of the likes bill gates being a money grabbing b******. I hope this will give a insight into pc world returns