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Everything posted by andyinlondon

  1. Well as you probably guessed it was a waste of time trying to get the grave robbers (santander) to look at my complaint and see reason. i got a very off hand phone call from a ryan in their complaints department who admitted that they had taken 9 months of pension payments after my mother had died but said "that is the pension providers fault not ours and you cannot have the money back" he also said there is no trace of the missing £5000 so it must have been a branch error !!! He then went on to offer £200 in compensation for all of the above my thoughts on them are unprintabl
  2. Not much point going to the FOS have a look at the rip off britain report here http://www.bbc.co.uk/programmes/b01myg76
  3. A bit of an update on my case, like an idiot I thought I would give them one last chance to resolve the issuesI have with them and contacted them on the 15th of august, I suggested they have a look at the above thread and told them I was giving them one last chance to resolve it. I got a lot of ooh we agree it is terrible and we have let you downs along with we will treat this with the utmost urgency and we promise to resolve it quickly ect ect, we will put our best investigator on it strait away. so a week goes by and .......... yup you guessed it nothing had been done, not even a
  4. Hi all just a little update. got a Bankruptcy Proceedings letter from newlyn bailiffs this morning threatening Bankruptcy Proceedings or comittal to prison for three months and implying that they will then sell my home to settle the debt of £248.76 that we do not owe. we live in scotland so anything done would have to be done under scottish law what do you think? cheers Andy
  5. thats a good idea also it looks like rosen heims has gone out of business ( a bankrupt bailiff ? ) do you think that may have something to do with it ?
  6. Hi all it never rains does it. I just got a threatening letter this morning from a bailiffs company about an a old incorrect paid and settled council tax debt from 1997 with an enforcemant notice from 1999. to cut a long story short we moved into an address in july 1997 and fell behind with our council tax, rosen heimes bailiff was appointed to collect said arrears and we paid it off over the next year or so 2001/2002 it was settled in full including their fees. we then recieved a letter out of the blue earlier this year from Hounslow council regarding what they said was outstan
  7. thanks for the replies guys i will give the two above a try but i dont hold out much hope it will resolve anything. i am almost inclined to let the germans take me to court for the pension money and use that to publicise it but i would probably get stuck with the costs and lose as well
  8. Hi all This is the story of how Santander treats not only their own customers but also the bereaved relatives of one of their customers. My mother passed away back in January 2009 and I was named the sole beneficiary in her will and the executor of her estate. All in all an upsetting time, with lots of paperwork to do, people and organizations to inform, arrangements and claims to make ect, ect. All the organizations I had to contact were very helpful and sympathetic and tried to make things as easy as possible to resolve, insurance companies the pensions office and t
  9. we will need a help and advise thread on dealing with insurance companies and loss adjusters next !
  10. Thanks Bona, all help gratefully recieved. We need to stick together and beat the buggers They should'nt get away with it!
  11. Thanks Jackie you are a little ahead of me.. untill i get my SAR reply im not sure exactly how much the buggers have taken .. but i got stung every month for non DD payments and i missed a couple of payments in years gone by for which i was stung in penalty charges. so it will be interesting to see exactly how much they have ripped me off by.
  12. Just about to take on gmac SAR in the post today Wish me luck!
  13. i read on another thread that all the old records are sent to the records dept where they are microfiched. this was admitted by an employee of hsbc. they will have the records from the opening of the account. The trick is to get them!
  14. it looks like a standard fob off letter. i would just ignore it and carry on with your timetable. the banks use similar waffle letters too cheers Andy
  15. got another offer in for 2/3 of my claim ....... the day aftter they filed their defence this is close to my original request but only 2/3 of the amount now it has gone the mcol route will thank them for the part payment offer ect i think
  16. they waited untill the last day (28) to enter a defence. just got the transfer of venue court papers in along with a request for another £100 from the courts. It looks like they are dragging it out !
  17. they have 40 days to comply with the data protection act request. however you can call them and prod them along .. let them know they are running out of time. also you can use the online banking to go back and print off the the last 6 years statements. Andy
  18. sent off the breakdown of charges to DG. progress at last
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