I have followed all the great information on here, it started about 3 months ago when I asked for my six years records and it took 10 weeks and so many phone calls to get them... then after eight weeks one of the people at Abbey said that they hadn't been ordered... Strange do you think?
I said, you have about ten calls from me and recorded them yet you have just informed me that all these other people I spoke to and kept telling me it takes time and they have to get them from arcive and thats why it takes so long... didn't mention to me, sorry we haven't ordered them yet... a total lie... anyway after that they got them to me in 2 weeks!
I have asked for £1825 back they gave me £390 as good will, I say insult and I've sent back a refusal letter with a compromise, asking for another £820 to be in my account by the 24/10/06 or I will go to court and claim the full amount!
I feel I have been fair letting them off for £600 as my good will, if they don't do it by the 24/10/06 what is the next template I need to use to continue? I will see this through to the end... can anyone tell me the next part of the paper work I need to prepare please.