Hi Shopaholic, Just keep to your original timetable, I have done this and things are moving lots faster.... You will get many letters from different offices, I have had two from a lady in Glasgow collections centre offering me a quarter of what is owed, which I have turned down, then I have recieved another letter from the customer relations unit offering the same amount... and all the time i'm keeping to the timetable I have set

Hi Everyone... Well RBS has filed an "acknowledgement of service" and intends to fully defend the claims, giving them until 08th Aug. The solicitors are Cobbetts of Manchester, I see it is the usual way they proceed. Does anyone now how many cases actually go to court ?? I must be weird but I would like to go, just to witness them loose......

I think your spot on, i'm just being stupid Cheers stacymason

I'm all sorted on that front, cheers anyway though !!!!

I have looked at my clain online and it is asking me: Do you wish to enter Judgment by Default or by Admission? do I answer this now or what ?? Helpline is shut................

Thanks again !!!! Claim has been completed and payed for 28/06/06 I will keep you posted. !!!!

Cheers for that Stacey !!!! So if my calcs are right: claiming £4640 8% int is £779.54/365 = £2.14 daily rate. Next problem is: Claim £4640 and add £779.54 = £5,419.54 which takes me over the 5k limit, money claim states I need to add it on!!!! is that right ??????

Hello again, well i'm on the moneyclaim site about to claim my well earned cash back, but have a question. How do I calculate the interest at the same rate up to the date of judgment or earlier payment ??? Please help, I have been scrawling the FAQS for hours........

Received a letter today offering £1000 towards my charges as a good will gesture, the standard one......... But it was from "Glasgow Collection Centre" does this mean I have to claim through a Scottish court now ???? Have looked through the FAQS but can't find anything, any info. would help cheers PS Got them scared though

OK RBS your time is up, sending my 2nd letter, I'm ready to fight..............

8 days from 1st letter and I have received a letter from the service quality team in Glasgow, so the internal mail at RBS is working well. see below for letter detail: Dear Mr ........ Thank you for taking the time to tell me about your concerns. All concerns are important to us and I welcome the opportunity to address the issues raised. I am not yet able to answer your concerns fully, as I need to look into matters further. I will contact you again within ten days, either with a full response to your concerns, or to update you on the progress I have made. However, if you need to speak to me regarding this matter, please contact me on the direct dial number shown below. In the meantime, I enclose a leaflet, which explains our concerns handling procedures for your information. ---------------------------------------------------------------------------- The leaflet is just the usual crap...... Do I call or wait until the initial 14 days are up and send the second to the addressee ???

**UPDATE** Sent 1st letter 7 days tomorrow, but still no reply!!!!!

Nice one, thanks for that. and will certainly keep the thread up to date

Well, the ball is rolling. Sent my initial letter off today for a whopping £4640. But having a nightmare, because when you add the 8% on, the final total is £5394. which is over the limit for the small claims court. What shall I do ?