My statements simply stated "charges as notified" too! After telephoning the halifax to ask if they were taking the p*** a very helpful customer service chap told me to just make a note of all the dates and the amount charged,as this was sufficient info for my claim!!! I entered all dates & charge fee in the sreadsheet on this site & it calculated to the day interest i can request on top of initial claim amount. I am now at the stage where i have been offered half of what i was claiming for-it all seems quite daunting at first but so far it has been easy.....persevere everyone!! Dont be afraid!!! While i am here a question.......... As i said i have just been made an offer of half what i originally claimed for.....advice and information i have read says not to accept this as all the monies are legally mine! Can anyone advise me as to what to do nw.....do i have to commence a moneyclaim through the internet court yat or do i write to my bank once again requesting full refund prior to this?????? I could really do without having to pay court cost (even though it can be claimed back!) help-thankyou Hilary

hi there! I was asked to pay £5.00 for 6years worth of statements......I paid as i just wanted to get on with claim!-this was with the halifax!