right will bring you up to date have redrafted spreadsheet because have made complete mess of it and it was two hours well spent as id doubled alot of the entries so time well spent so now print ot out and write another letter to them know it slows things done but dont want them saying i did the spreadsheet wrong or asking where i got my amounts from so will do that tommorrow

oh ive yet to find that out to much nattering me thinks

er excuse me not sure about little comment karny about me being impatient true though and i do jump in to quickly i concede.firstly i think you need to do seperate threads on the specific site for each credit card secondly dont be intimidated by scare tactics there trying to make you accept it by scaring you stick to timescale and carry on with case hope this helps becky

the answer to this is probably obvious but i need to know can i claim for monthly od charge i looked in faqs but it mentioned 5,10,15 pound charges and i was charged £25 per month it seemed excessive to me can i any help appreciated xxKia

deciede to go with original amount (on hubbys advice) and let them take it off later looks better amount on claim form and makes them look worse

good on yer girl fighting spirit thatll show em just go with estimated amount and send off your first letter old chum xxxKia

had spot of good fortune with alliance and leicester either that or there better organised but there statements arrived within the forty days and all in correct order etc but the scabby oh dear what a shambles maybe they should change there secretary cause there much more efficient

come on suz getta a grip talk to me otherwise the kia suz thread is drying up and youve gotta stay with it tell me how your getting on with scabby have you written letter yet first one that is estimate it there taking too long you must know roundabout how much each month you were charged alot of this is pure guesswork but better that than waitingn for non existant statements to arrive when theyve no intention of sending them.Talk to me mate

have opened a natwest step account online with no probs and with debit card

i just figured i had one gharge at least every month so i was being fairly reasonable asking for just one per month

god im awful sorry thought you were a guy karny miss just assumed the site helpers were guys and so did you suz!!

you were up early karny i got a letter saying they,ve refunded as a gesture of good will £680 but what actually went in was £625 so do i subtract that and write another letter?

I already told suz that karny but i know youll tuff it out suz me old mate and they might not close it!!

suz did you open that account cause we cant have you jumping without a parachute and no more comments bout parachute i only mentioned it in passing!!XXkia

so now i know what theyve done do i send another letter with the new amount on it or go to court action as i was onto the that bit before they paid the refunds into our account hoping to fob us off again ha!

yep join our happy band of bank victims and do read faqs like karny says and be prepared to be very patient

yes some of them although quite a few missing which is more frustrating than not getting any believe me is it 40 days yet and have you got any statements at all

thanks guys!!

where are you suz gotta go into town now with kids will be back on line later speak to you then bye

ahha no it makes sense theyve refunded meonly the twelve pounds not the whole amount now the pennys dropped takes me time but i get there in the end and id refuse it as it was illegal to do it in the first place personally id go for the full amount youve asked for!!xxKia

ahy ha the old microfish ploy another fob off by the scabby if itis held on seperare files why when you phone up they can see your file in front of them seperate building my ar*e they must think there dealing with idiots.Im just as impaient as you be you gotta go one step at a time steady as you go!!!

cant be good for the enviroment either us supposidly being eco friendly big words eh!!

gladly suz i did phone them and asked to read out the charges from there screen so she did i think although her version and what was in the bank varied so ive asked for a posted statement to check it again.Also got two more letters from them this morning saying there dealing with my complaint and will be in touch within 4 weeks i wont be waiting that long however.By the way were you being ironic or wot!!By the way i added up the charges on the spread sheet a little difference in there figures and mine but will wait for statement to come i think!!xKia

yep suz i dont know what wed do without him.got two more scabby letters tis morning basically were dealing with it rubbish two of them as well must think i need to see double bit like me the other night eh!!xxKia

yep my refunds dont make an awful lot of sense either cause i added it up and it doesnt add up maybe their calculater is bust !!!xxxKia