had spot of good fortune with alliance and leicester either that or there better organised but there statements arrived within the forty days and all in correct order etc but the scabby oh dear what a shambles maybe they should change there secretary cause there much more efficient

come on suz getta a grip talk to me otherwise the kia suz thread is drying up and youve gotta stay with it tell me how your getting on with scabby have you written letter yet first one that is estimate it there taking too long you must know roundabout how much each month you were charged alot of this is pure guesswork but better that than waitingn for non existant statements to arrive when theyve no intention of sending them.Talk to me mate

have opened a natwest step account online with no probs and with debit card

i just figured i had one gharge at least every month so i was being fairly reasonable asking for just one per month

god im awful sorry thought you were a guy karny miss just assumed the site helpers were guys and so did you suz!!

you were up early karny i got a letter saying they,ve refunded as a gesture of good will £680 but what actually went in was £625 so do i subtract that and write another letter?

I already told suz that karny but i know youll tuff it out suz me old mate and they might not close it!!

suz did you open that account cause we cant have you jumping without a parachute and no more comments bout parachute i only mentioned it in passing!!XXkia

so now i know what theyve done do i send another letter with the new amount on it or go to court action as i was onto the that bit before they paid the refunds into our account hoping to fob us off again ha!

yep join our happy band of bank victims and do read faqs like karny says and be prepared to be very patient

yes some of them although quite a few missing which is more frustrating than not getting any believe me is it 40 days yet and have you got any statements at all

thanks guys!!

where are you suz gotta go into town now with kids will be back on line later speak to you then bye

ahha no it makes sense theyve refunded meonly the twelve pounds not the whole amount now the pennys dropped takes me time but i get there in the end and id refuse it as it was illegal to do it in the first place personally id go for the full amount youve asked for!!xxKia

ahy ha the old microfish ploy another fob off by the scabby if itis held on seperare files why when you phone up they can see your file in front of them seperate building my ar*e they must think there dealing with idiots.Im just as impaient as you be you gotta go one step at a time steady as you go!!!

cant be good for the enviroment either us supposidly being eco friendly big words eh!!

gladly suz i did phone them and asked to read out the charges from there screen so she did i think although her version and what was in the bank varied so ive asked for a posted statement to check it again.Also got two more letters from them this morning saying there dealing with my complaint and will be in touch within 4 weeks i wont be waiting that long however.By the way were you being ironic or wot!!By the way i added up the charges on the spread sheet a little difference in there figures and mine but will wait for statement to come i think!!xKia

yep suz i dont know what wed do without him.got two more scabby letters tis morning basically were dealing with it rubbish two of them as well must think i need to see double bit like me the other night eh!!xxKia

yep my refunds dont make an awful lot of sense either cause i added it up and it doesnt add up maybe their calculater is bust !!!xxxKia

there all right none of the letters produce any results youll probably end up like the rest of us taking them to court for it sorry couldnt offer any easy answers

hiya kia here thought your thread looked a little lonely so thought id put a little comment on it you need to ask things as well like me and suz mind you we need more help than most eh!!!and i am commenting on two threads at the moment they keep me busy what stage are you at and if your viewing this suz ive not abandoned you honest!!!

Oh by the way karnevil me and my very nice bruv worked out the estimated charges and i was only out by £30 so im going to leave it as it is ta for helping me though ill try and help suz with it

hiya got another problem now have gone through the list of charges on the bank statements and the amount on their letter is wrong its not the same as the amount i got it to its about £200 out make sure people check.I also phoned them and asked what amount had been refunded to our account she told me £625 but my calculations make it more like £810 what do i do know wait and see if they refund more or what!!oh what joy we have with the grabby!!

sorry stupid computer i was going to say i also got £650 ish but also this morning a letter with it check that the refund is the right amount as mine is wrong another delaying tactic by the shabby

Hiya i also