The rug was £80 plus £3.50 P&P. This is a lot of money for me and a christmas present. I paid with my debit card so I'm not sure I can do a charge back that way.

Hi, I've ordered quite an expensive rug online from a retailer, however twice they said they would give me a refund when it didn't arrive by the date and it said the courier had lost it. Each time they phoned to tell me that the courier had forwarded it to another courier as the item was so large. Finally last weekend they told me again that they would refund me my money as it still didn't arrive by the latest delivery date they had given me. However it seems they don't process refunds straight away and have told me they have a backlog and it will take up to 28 days while their claims department investigate it and issue the refund as they can't do it from customer services and can't even send me a replacement item, i would have to reorder it if i want it again which i cant do because they haven't given me the refund. I've asked to be kept updated with this and they called me back again today a week later to say my refund request has been passed on, but it hasn't been looked at yet. This is kind of annoying as its actually the company I work for and they seem to be following the same process for refunds as they would do with companies they have to make the items and buy them. Is there anything I can do expediate this refund, or are they in their rights to make me wait another 28 days for my refund, on top of the originally 2 weeks I was waiting for my item to be delivered which should have arrived in 3 days.

well we've received a reply to our letter from the council. This also took 8 days to arrive, even though i posted the original query by written note and e-mail and they said they would get back to me by e-mail. but they didnt. They've reduced the charges now to £260 for cleaning and clearing property. The repairs they must have taken off. Plus another £100 tax and admin charges so £360 they want now. So its a lot less. In the letter they wrote to us, they said please see attached pictures taken after we left the property and the prelim letter we had. However these weren't attached to the letter. Am I able to request these again as we didnt get any pictures to prove the charges even though they said they attached them. We don't believe that cleaning the property and emptying the bin shed would come to £260 without VAT as the council themselves only charge £22 for taking away up to 10 bulk items from us which we couldn't request at the time and had to move things ourselves as we were only given a week to move.

Yeah we've managed to get in touch with our local councillor and he's taking a look at it. I'm also submitting letter to say I don't agree with the charges which gives us more time as after 14 days they'll pass it to the debt collection team. It was already 7 days by the time we received the letter. However on a side note, the property was signed off as ok twice, once when we went on the housing register and again before we moved. So these are new charges they have put on. If anyone else has any suggestions to put to the council, i'll be happy to hear them.

Does anyone have any info on this? Can the council bill us because they've finally decided to upgrade the kitchen units, floorboards in the property that we've been waiting years for them to do while we were living there?

Hi, Can anyone offer any information or ideas to put into a response letter on the below? We were given a new council house as we had a baby and were living in a maisonette that wasn't suitable for our circumstances anymore. A council guy came round and told us what decorating/repairs we needed to do when we applied to move. Then when we'd done them, we were only told we had to repaint a couple of walls and a ceiling. The house was signed off as ok and we went onto the housing register. About 1 1/2 years later we eventually got told we made the top of the list for a property and so they went through the same proocedure. Making sure the house we was in was adequate and were told nothing else needed to be done and was signed off and we could proceed to go through procedures to move house. We were only told we'd have to empty house and rip up the carpets when we moved. Just as a side note, this house was our first house and the house was a state when we moved in, we did what decorating we could to make it liveable for us and they even signed off on it when we applied to move, but we were never happy in the state of the property. 4 months down the line now after moving into our new house which has had so many problems itself being a new house that i've been sick with stress sorting it out and the council still said somethings need to be done out of our own money we have had a letter from the council telling us we have to pay nearly £700 charges on the repairs and cleaning of the house we moved out off. £200 of that fee is admin and vat. In their charges list they've included replacing kitchen cupboards, counters etc which some were falling apart when we'd moved in there years ago and they never came to fix them. Replacing floor tiles in the toilet which were already a state when we moved in that to live with it we'd always had carpet down. the other is a says cleaning throughout the whole property, shed etc. All we'd left in the bin shed was the rubbish bins which did need to be emptied, but as the collections are fourtnightly and we were given 7 days to move, we couldn't put them out. There were a few boxes in there too which were there when we moved in and i never wanted to touch them so i'd thought we would get a small charge for that but not £700. In their letter they've said we have 14 days to send a written response if we don't agree, but don't know what to say except that we dont want to pay, and can't even afford to pay (why we are council tenants to start with) £700 for replacing kitchen cupboards, floorboards and even cleaning throughout when it was signed off as ok. The house was disgusting when we moved in with stuff all down the toilet walls that someone had hastily put paper over to hide so we'd cleaned it up as much as we could to make it liveable, but it was never ideal. we shouldn't have to gut a council house. please can anyone help in what to say in a response?

We would have done that, but we didnt get to sign the house until last thing on Friday. Now the council offices are all closed and we can't contact anyone until Monday morning which means if we're forced to move we'd lose a whole weekend of moving. We were hoping if anyone knew where we stood legally. If not, we're just going to have to hope they'll be sympathetic to us, they haven't been put out much, The weekend would have only gone by and nothing would have been done yet with our property.

Hi, We are currently a council tenant in a maisonette who was told by the council this week that we made the short list for a house. The council came and did the checks on our property as procedure and a verification meeting and then told us this morning that our application had been successful. The house we had been offered is a brand new built property and we weren't told the address beforehand so were unable to view it as there are no sign posts etc in the area yet. We arranged a viewing at lunch time and then was told that we had to make a decision immediately else the property would be offered to another tenant. Being rushed and not wanting to lose the possibility of obtaining a house we said yes and then were taken to sign the documents for the property and handed the keys all in the space of a couple of hours. We've now been given a week to move out of our property but since having a closer inspection of the property we've realised that it isn't suitable especially as we have a baby. The reason for moving was to get a more suitable property for a baby as he's growing up. As its the weekend now we can't get hold of any housing officers to discuss our problem. Is there any way we can ask the housing officer Monday morning and tell them we've changed our mind and could we stay where we are. Would they consider this, or is it too late once we've signed on the dotted line? We are really stuck as we have been really rushed into this so any advice would be appreciated.

Hi, A couple of weeks ago, we got 6 letters through from Anglian Water which were for 6 separate bills over the last 3 years with the final one totalling £1300. Then today we got another letter through saying they are informing us they are going to commence court action to recover the debt. About 3 years ago, from our next door neighbours onwards, a big housing estate got knocked down and the land hasn't been rebuilt on. Since then we've been having problems with all our bills with even some council people not being able to find our house thinking its been knocked down and we're pretty sure a lot of our post we are not receiving or going somewhere else as occasionally we've had letters posted through in the evenings. We've contacted Anglian Water on several occasions for a bill as we know we haven't paid anything since then, but we've never received one and eventually gave up trying to contact them as had too much else to think of with similar problems with other bills and having a baby etc and now all of sudden we've received this bulk amount. I'm just wanting some advice on how to proceed with paying this back or if there is a complaints procedure I can follow to help us out due to us not receiving a bill in so long. I now have a baby and only one of us is working and cannot pay this all in one go. We're already having to deal with other bills due to the same reason and paying them back so I could pay back a small amount weekly, but I doubt its going to be what Anglian Water would be looking for due to the high value.

Thanks, Yeah we do have new neighbours, but the insurance isn't for their vehicles and its just one person living on his own and we've had several letters with difference names.

Hi, I don't know whats going on or whether someone is trying to con us. Today we had a letter through the post for our address but not our name. As we've had several letters like this with peoples names for bills but our address over the last couple of weeks it seems odd. On opening this letter it states its someones car insurance, however the persons contact number on the insurance isn't a number from our area but is in our county. But it is insured to our address. I would phone the company to find out what is happening except the only number given is a 0906 number at £1 a minute. The reason i'm worried about this is I have my own car insurance for my own address and not supposed to have two cars insured at the same address. An example of another similar letter like this we've received is someones bill for loft insulation with our address but a different name again. Is it just cooincidence and the address's are wrong or is something odd? I don't really know who to contact about it.

Ok consumer direct is informed and they'll let trading standards know. They said it is a breech of SOGA due to the safety issues and I can claim against him even though it was through ebay. I now know what my rights are so I have to list all these in a letter to him giving him 10-14 to resolve the issue. If nothing is done I have to contact them back again. So i'll let you know how it goes. Thanks for all your advice

just before 10 days was up he has responded through ebay that he's happy to fix the car if I drive it down to him, but that is what he said before and i cant drive it to him when its not legal. ebay doesn't give you many characters to say what you need to say, so he's sent me two personal messages basically lieing or bending the truth, and ebay doesn't see these (I don't think). I'm kind of wondering now if the car has been in an accident just after the MOT or something, as I keep noticing something else thats wrong.

No, my old car was extra. He delivered me the car when I bought it, and I happened to mention at the time that I was going to scrap my old car. Then when I found out all the problems and the cars were similar makes, I said if he wanted to, he could use parts from my old car to fix the other car as a gesture of goodwill as he said he was going to check over the car he sold to me and get it all fixed and repaired. He could only bring it back in the evenin he said to me, so I didn't have chance to check it all, but he said well if I was scrapping it, he could take it to be scrapped, and as he repaired the car he sold me and he didn't have to, could he take my old car to scrap to cover his travelling expensives for having to collect the and bring it back etc. Just being happy at the time that he said he'd repaired the car, I agreed and let him take it. I guess he saw me coming, I try to rely on everyones goodwill, but guess he didn't have any. Looking at ebay feedbacks though everyone else seemed happy with their cars, I had no reason to doubt him. How would I go about contacting consumer direct and through TS? I'm not sure what a breaker is? I know he lied about how he acquired the car though. He told me when he bought it, that the previous owner was female, and even though she'd only just put it through its MOT, she'd been given a better car. Not sure how he came about getting it after that though. However when I got the V5 booklet through the previous owner was male. I know the owner could have been male with a female driving it. But altogether it seems really dodgy now!

At the moment I've stated the issue through ebays resolution system, whcih he has 10 days to respond. He's got 6 days left. The first mail only lets you mention what was wrong with the vehicle and doesn't give you much room to explain. He hasn't responded as yet, if he doesn't respond, I think ebay takes action, although i'm not sure. Should I wait for this or send a letter recorded mail? It has been a month today since I bought it, but took 3 weeks for me to get him to take it back and repair it, but since he didn't repair all he said he was going to, and also took my old car towards his expenses as he said he'd fixed everything, that was only a week ago.