This topic was closed on 03/08/19. If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there. If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened. - Consumer Action Group

This topic was closed on 03/08/19. If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there. If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened. - Consumer Action Group

Exactly the same situation happened with me. Sent the Overdrawn based reponse offering goodwill and 'Bob's Your Uncle', Mr Pretty accepted this. I sent that under a month ago and the money is already in my account. Good luck!!!

Success in full this morning! Thanks for everyone's support!

That's fantastic news! Well done you. I posted mine at the beginning of the week so I am hoping to hear by the end of next week realistically - what with the bank holiday. Am very glad to be using a successful template. Thanks again for posting your letter, perhaps it could be posted with the other template letters in the forum so that you can help more of us that the banks try to fob off!!! Power to the people!!!

Overdrawn, that is exactly what I was looking for - thanks for helping me hunt it down!

Thanks for the advice - it all gets different when the money's there on the table. I'm staying strong though. Fight to the end!

Thanks for posting the outline of your letter - I like it a lot and, if you don't mind, I will plaguarise it for my own benefits. Thanks once again for helping me to find this thread too!

OK, I'm sorry to those of you who may think that I'm being lazy. The truth is I'm looking for a tried and tested response letter for accepting the % amount offered but then telling the bank I will be persuing the rest of what I'm owed. I have been told that there are examples if you look around the site - however after nearly two hours of looking I am still none the wiser. I'm not asking for anyone else to look for me, however someone may possibly know where one is, or may not have posted one that works and that I could use as a basis for my own. Thank you in advance to anyone who help

Thanks for the advice mjanet - think that's what I'll do. I don't suppose there's a letter template at all for that? And can I accept the amount being offered and still claim for the full amount?

For everyone's information - this is the letter I received from the esteemed 'Mr Alan Pretty' Thank you for your letter dated 8 March 2006 requesting a refund of all your bank charges of £538.40 going back to March 2000. In circumstances where you have authorised a payment that would, if met by us, lead to your account going overdrawn or over an agreed overdraft limit, we have to consider whether to make this payment. A fee is payable for this service provided by the bank, details of which are clearly set out in our published price list. The circumstances in which the fee will appl

First of all, thanks to Bankfodder and the other BankCrime Fighters - you are my Superheroes! About 4-5 weeks ago I found out about this site from http://www.moneysavingexpert.com, and then worked out that I had paid £538.40 in charges (including 8% interest) over the past six years - scared me to see. I simply copied the first approach letter from your site and included my figures; then, after hearing nothing, Ifollowed this up with the letter before action. I have now been sent a letter from the esteemed Mr Alan Pretty, offering £350 as 'full and final settlement of this matte