i was wondering if anyone could check this for me and let me know if theres anything they think i could add, change or delete before posting to hsbc in the morning.
HSBC Bank plc
Service Quality Team
Arlington Business Centre
Millshaw Park Lane
*************** ( account number)
I am writing further to your letter dated 1st December as a response to my complaint.
I am disappointed that there is a need to write to you again, but I am afraid the response you sent me was no where near acceptable for me to consider my complaint dealt with.
You advised me that guidelines laid down by the Office of Fair Trading allows banks to telephone customers between 8am and 9pm on any day of the week. I am not disputing the fact that you are legally allowed to contact me, I am making a complaint about being called about something which is not true. Ie: Being late on a loan payment, in fact I was told 2 months is arrears. I find this completely unacceptable.
'Sometimes the information we have to convey is not always welcomed by the recipient...'
This may be the case, but you didn't HAVE to convey the information as it was inaccurate and insulting.
The content of your reply is, to be frank, useless. You have not addressed the fact that you have called and written to me with completely false information. Only told me that you are allowed to call, that sometimes people don't like what you have to say (which I didn't as it was untrue), and told me when my next loan payment would be due.
This will be my last attempt to rectify the situation with yourselves directly before taking the matter to the Financial Ombudsman.
they have been calling and sending letters (not received any now for a week) saying i am in arears on my loan which i am NOT. this is my reply to their pointless reply.