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  1. Amazon can be very difficult to deal with especially when they are in the wrong. My own experience is one where I bought from a trader who probably sold elsewhere the only item he had, which I had bought and then refused to supply the item even though he was contractually obliged to do so. Amazon in their wisdom ignored my instruction that the trader could not unilaterally cancel the contract and told the trader I was cancelling the order against my express instruction. The best I can get from Amazon now is their legal department postal address in Luxembourg. I have returned faulty items in the past and have been pleased with the return process but I clearly need to be careful!
  2. I am now on my second offer of goodwill and there might be agreement that they got it wrong but this has not been explicitly said. Their latest claim is that they could have completed in less time than our replacement solicitor did but they had already taken three months. The following is their final word: "Unfortunatly unless an agreement is reached with yourselves and *********** as to the sum payable, we cannot act and are therefore dis-instructing ourselves from the sale." I am still looking to receive my costs of being delayed for one month, which is essentially an additional mortgage payment. I have told them that I shall raise a dispute with the Legal Ombudsman is necessary.
  3. This is the second occasion we have made the mistake of using a pseudo solicitor services to transact simple jobs. The first was recompense following a car accident where we recovered less than we were offered. The latest debacle involves the above named company who were supposed to complete the legal details of a house sale. I have to admit there was a County Court charge resulting from a personal legal battle with a relative. This charge registered at the Land Registry required that the originator of the charge be informed of any pending transfer and that that said transfer could not be registered until a certificate of receipt of such notification was provided to the Land Registry. However, the above company representative insisted that we had to pay off the amount owing related to the charge. She informed the relative person's solicitor that there was little equity and that in any event they could only receive half. All this was done four to six weeks before completion and we foolishly assumed that all was in order, especially as we were contacted to provide 'legally required financial answers to some questions' (are we laundering money). Two days before completion we were told that there was still a negotiation required to extract the necessary release and we, ourselves, attempted in vain to contact the appropriate person through his solicitor. PPL representative insisted we needed to pay off the amount owing whilst we insisted all that was required was a certificate. PPL disinstructed themselves on the day of completion claiming that we had asked them to negotiate and that was not something they were prepared to do. We did not ever ask them to negotiate. This left ourselves and the buyer in a mess. Incidentally PPL fee structure includes a charge for handling additional land registry charges. Fortunately our buyer was forgiving and we eventually found a local solicitor who knew the ropes and who said such nonsense was common, that by providing a written statement from herself, that the land registry would recognise the other party was being obstructive and that the property transfer could take place. The moral is that these so called professional companies use unqualified, inefficient personnel to transact business and that if any detail is out of the ordinary they may not spot it, can't handle it if they do and may be prepared to lie about it to hide their incompetence from their company. I have written to complain and and will update this thread as things progress.
  4. Went through all this last year. Essentially when car is written off, cover often ceases immediately, including (if you had it) replacement car. It took us four attempts to get a settlement figure that was even close to what it would cost for a 'similar' car. Forget any work you've just done (we'd spent 4K on fixing the engine and it was like new). Beware claims agents as I think they try to 'do down' your claim rather than acting in your interest. In the end the party at fault has to pay all costs that you can prove you've had. Keep every receipt and add in costs for purchasing a replacement vehicle (like travel to view, collect, additional insurance etc.). You will eventually get back your insurance status and any money you lost but receipts are important. If you need help find someone to help you and get them to charge their time. Unfortunately, you have a duty to keep costs down but you can use this to your advantage if you write appropriate letters advising that (for example) delays will cost you extra (which you will claim). Like you the phone calls are often misleading, confusing and annoying. Suggest that each time you ask for the full name of who you are speaking to and ask that they confirm anything they tell you in writing. Remember to use the delay tactic here too as without written advice you may be unable to act!
  5. We were recently involved in a serious car accident and ended up using a claim professional company recommended by our insurer. We felt we were very poorly handled and ended up several thousands out of pocket by 'disallowed' claims which seemed to us quite realistic. It was made worse by the fact we were approached very early on and offered more for a quick settlement than we eventually obtained. Are these companies in collusion with insurance companies to reduce claims by being obstructive? The levels of compensations for weeks of pain and for hospitalisation, inconvenience etc were pathetic. Two of us lost three months mobility, holidays, away from home, missed family events (wedding) and suffered serious pain and consequent loss of sleep etc. We got a total of less than five grand, it doesn't seem right? Is it possible to start a new category to discover other people's experience and perhaps expose the companies that maybe are in the pay of the insurers?
  6. This is similar to other letters people have posted. Follow your timetable and don't be put off.
  7. Have you opened a parchute account because this is probably your highest priority right now. Next thing is as advised by 'livelylad' is to tell them this matter is in dispute and that their action is unlikely to impress a judge if it ever gets to court. Finally, try to get the recovery process started so that you are endorsing the dispute arguement.
  8. Forum advice is to stick to the timetable. The only deviation would be a settlement in full without strings attached. Their first answer isn't their last word so be patient.
  9. Apparently it is possible to get 'screen burn' on LCD TV's. It is commonly called ghosting and is just that. So it wouldn't be a solid black line which sounds to me like a failure of the driver electronics for a particular digitally addressed screen line. Check your manual for any warning about this 'ghosting' issue as it might be reversible by either leaving the screen off or exercising the screen. Did you in fact leave a DVD paused? Curry's as already advised are your key port of call under sale of goods act.
  10. What you can do depends probably on where this deal was concluded. If it is in the UK then 'trading standards' of the appropriate council might be able to help and perhaps there are elements of unfair contract terms. Personally I would think you will get no satisfaction from trying to negotiate with this company and perhaps the simplest course of action might be to make a small claims actions for refund of your money based on their failure to meet their contractual commitment. It wouldn't matter that this was a verbal promise and it would be a judge's decision on balance of probability of who is telling the truth. It seems a shame you actually paid money out as we have only ever wasted our time to receive worthless holiday vouchers in exchange for the big sell timeshare deal followed by the bargain basement, last minute opportunity. Lets see what others think?
  11. Can I clarify some issues. 1) These terms could be considered unfair contract terms but this needs testing in court. They are unfair because they are one-sided (i.e. there is no automatic recompense where the bank makes a mistake), they are non-negotiable and do not represent the true cost of a breach of contract. 2) The breach of contract is when you the customer go overdrawn beyond your authorised limit. The bank has a duty to warn you and to recover any actual costs it incurs which we all know is less than one pound. 3) The charges are called liquidated damages and case law has established that such penalties must represent the true cost of the breach. 4) Each contract is individual and it is not reasonable for the bank to pass on costs relating to cover other customer issues or its possible loss of overall profits to you in such a way. It could however justifiably increase its service fees.
  12. The only person who is going to decide whether conditions are 'exceptional' is a judge and he'll do that based on evidence and his interpretation. It's quite clear that the budget operators will and do use excuses to cancel flights for 'operational' reasons that being profit margin. The legislation therefore provides some compensation and a slight deterrent to airlines in such case. However, you are certainly not restricted to only the compensation defined in the legislation. The only way here is to continue with your fight and you'll get all the support the rest of can give.
  13. I think this EU carrier bit is misleading. Easyjet are an EU carrier if the definitions I posted apply, it doesn't matter whether they are an EU based company. So this legislation applies to all airlines which fit the definition. By all means check it out but the regulation was specifically created to avoid any get out. In any case unless it is suggested as a defence why worry about it?
  14. If these are American EXpress cheques then visit this link: American Express Fee-Free Exchange Partners Search I tried London and it seems to recommend Post Offices as being fee free? I would expect that any Amex office would also do this for free. You should expect to pay commission for currency conversion though.
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