One transaction. Thanks, will look into the s75 route.

I paid by credit card

Hi all i bought return flights from london Heathrow to Stockholm, travelling 4 aug and 10 aug. The airline is SAS but I bought them through trip.com. The outward flight was cancelled due to a cap on passenger numbers at Heathrow, and so I couldn’t travel. I can get a full refund on this flight. But as for the return flight… I have explained to trip.com repeatedly that I searched for return flights, I bought them in the knowledge that they were a pair of flights, and even in the portal after purchase it shows them as “departure” and “return” flights. And so I should get a full refund. They are insisting the following Please kindly see the attached screenshot. Our website clarifies that “to help you get a better deal, your flights will be split into separate bookings. After tickets are issued, any cancellations and changes will need to be dealt with separately according to the corresponding supplier.” This was apparently shown far down in the screen before booking. therefore I can only get some taxes back, ie £20 instead of the full cost £200. now this seems really really unfair. It’s not reasonable to expect me to notice that and factor that into my decision. By “helping me get a better deal” they have cost me £180!! As I said it clearly says in the portal that I booked a departure and return flight (even if the email confirmation at the time split it into two bookings with separate ref nos). I’ve told them this repeatedly but they are not listening. They are saying it is airline policy to not refund the 2nd flight as it’s a separate flight to the departure one. sas are just saying it’s a matter for trip.com . has anyone experienced this? How can I get a full refund on the return flight? can I appeal to any other body or claim compensation some other way? thanks all in advance!